Logistics will become China's soft rib of e-commerce?

After the rise of E-commerce in China, but also let the "express industry" has not been concerned about the rapid rise, especially by the post office charges and speed restrictions, the Express company has become the lifeblood of China's electrical business to survive the third party enterprises. However, with the occurrence of the accident, many buyers and sellers began to lose trust in the express company.

Especially on the evening of July 30, 2012, a Beijing Express Company's employees Zhang Kunpeng to deliver the name, killing singer Shanli case, will be China's E-commerce logistics link major loopholes and potential risks, thoroughly glance. April 11, 2013, Beijing Television also reported a Beijing Express company three employees arrested for theft cases. Three of people from laptops to mobile phones, cameras are not stolen. The following is the author of the country according to the friends around the real data shopping statistics.

One, from thieves thief to big theft

1, the author classmate, 2011 Chinese New Year to the home mail 20 roast duck, was in the box to dig a big leak, stole a roast duck. The old man did not unpack, because it used to send items through the post office, did not consider the post process will lose things. But more exasperating is that the logistics station related personnel, but also asked the elderly to pay more than 20 yuan so-called service charges.

2, the author colleague, in 2011, to the parents mail red robe tea, hair Shentong Express after no shadow no end. Half a month later, Shen Tong customer service called over to say that the goods are sent, of course, has been 2 years, this piece is still in delivery, it is likely to go to the west of the road.

3, the author friend, 2010, with a small express company in Heilongjiang sent more than 10 boxes of clothes, directly lost more than 2000 shirts. And call a complaint, express company Frankly, is the staff to steal. But they also have no way, a clothes to compensate him at most 2 yuan money. This is such a generous and great number, 2 yuan in this day and today even a large cloth can not buy.

4, the author neighbors, on March 21, 2013, in Alibaba bought a cheap crystal pendant. Is the factory owner deliberately from hundreds of kg of crystal material, singled out a piece to his processing of the top grade, the market value of at least 6000 yuan. In Yun-da Company's delivery process, in the box without damage under the premise of easy and fly. And the factory owner is on a business trip, causing the neighbors do not know whether lost or missing.

Until the factory owner six days later, back to the factory to pull out the surveillance video to know that the pendant is actually issued in the box. In order to verify the rhyme Tatsu Express Company's services, to help neighbors call the rhyme Tatsu Express Company's service hotline. Each other's customer service lady very politely said, "You have signed, this responsibility we cannot determine". Although polite, but shirking the responsibility is very obvious.

However, almost all courier personnel are put down express let consumers sign, can have a few people really will first to unpack after signing? To put it bluntly, consumers are too credulous of the courier service and the quality of some courier personnel. If, express company take Consumer's trust to be the wager, soon when the word of mouth stinks, this company also cannot develop.

Second, from forcing consumers to sign received for the consumer sign

Everybody must have this kind of experience, courier personnel rushed home, apart took out the pen and express the list, request you to sign immediately. And the vast majority of people, are the confidence of the state of mind signed before unpacking, which gave some poor quality of the express staff opportunities. And when some consumers, requirements must be opened and then received for signature. Courier will angrily directly take the package away, leaving only stunned consumers.

There are many times, consumers will inquire about their logistics progress on the Internet, found that things, obviously confiscated to show that I have signed? This is why, the reason is very simple, is the courier is afraid of the company to check their own delivery, directly for the consumer sign.

"A lot of Taobao sellers will be a variety of prompts consumers, please purchase must be prior to the receipt of goods, or you can refuse." "But in fact, there is no need for consumers to refuse, the courier will be able to the consumer to reject the decision." Why, because some very poor quality courier, they put your pulse. What you bought must be urgent. If you don't sign it, you'll die. For him, Express commission he earned, consumers do not accept things, and he has not much relationship.

Realistically speaking, in the express process, the resulting theft, will not be the final delivery of the courier to steal. They have a big temper, perhaps because of the large amount of work or dissatisfaction with the status of their work. And an article, even the same city express, among them also in the less through the four link, not included in the storehouse of the process, it is really difficult to define the theft.

However, one thing is absolutely, that is, those responsible for the direct delivery of goods to consumers in the hands of the salesman, their bad attitude and for consumers to sign the means. directly contribute to other links to steal the confidence and determination of colleagues, at the same time Express company also in the public partiality, as long as the consumer signed, even if lost a golden hill, the company will not be responsible, but also means that employees do not have to worry about being traced.

As for the neighbor pendant is how to lose, the author specially consulted for many years engaged in International express friends. The industry is a joke, the box is not damaged by the damage of the items, to every day to hit the box of professionals speaking is too small pediatrics. is a piece of glue, even a minute can not be used to disassemble the.

Sadly, no wonder the future is to let all shippers use cipher boxes to deliver? If this is the case, there may be some talented courier personnel, but also be "forced" into a lock expert.

Iii. from low compensation to no compensation at all

Each express Company's compensation standard is different, from the lowest only twice times the cost of compensation to compensate courier costs 9 times times. The 9 times-fold sound is also a very reasonable price, but also to rhyme Tatsu Express staff of the theft incident to examples. A crystal pendant less than 100 grams, the market value of at least 4000 yuan, and from Jiangsu to Beijing Total price will not exceed 20 yuan. 20 dollars 9 times times? A mere 180 dollars.

With 180 yuan to compensate for a minimum value of 4000 yuan pendant, so steady earn no compensation business. Moreover, Yun da Express even this 180 yuan is not at all. And the international logistics friend also said, as long as there is no insured or for the province to save the price, the subject of a very low price insured goods, there are "great opportunities" will be lost.

The author and some electric business big crocodile chat, friends all joke, this business is cost-effective, is simply not a business. Why bitter haha to do the electric business, or the Partnership Open Express Company! Of course, this kind of joke reveals all of the electrical business people's sadness and helplessness. When the Express company is not responsible for prevarication, law enforcement agencies do not care about this trivial matter, any department of the so-called supervision, express company so-called stance, are pale, Shirung.

It must be admitted that most of the employees of the express company have the responsibility and quality. At the very least, most of the logistics employees contacted by the authors are enthusiastic and responsible and dedicated. However, the fact is that the quality of the staff is not so good, can not be a courier company to blame the reasons. Because, the consumer and the seller, is the delivery through the courier company, not to the individual. So the quality of the staff is good and bad, is the courier company must be responsible for things, and can not pass the potential risk to consumers.

Moreover, the author also wants to remind the big crocodile of express industry. Informal does not represent a rough management model, will only bring more negative impact on the enterprise. For a time, it is embarrassing to talk about the good prospects of e-commerce. Business owners have said to this, and then do any sophistry is feeble. Although the logistics problem is not the responsibility of the electric business enterprise, it is not the responsibility of the traditional enterprises.

The author of the country in the jewelry to some of the traditional business owners to conduct E-commerce training, talk about logistics services. There are many bosses who say that only show on the internet, valuables do not trade online. Because the chances of losing something are too great for them to afford.

What a terrible phenomenon, China's so-called luxury electricity dealers, from this point can prove that is absolutely unsafe and impossible to achieve. Because, real valuables, many enterprises do not dare to send. So, how do the so-called luxury goods dealers achieve??

The above mentioned, only is the author knows these few good friends, was in China almost all well-known express company's staff to steal. What does this cardinality mean? How many Internet users in China have lost their things? I hope the relevant departments really should pay attention to!

Of course, can not erase the express industry to China's e-commerce and even the entire Chinese economy, the enormous impetus. After all, the great convenience and enrich the lives of the people, providing the merchants to enrich the channel. However, the merits cannot be offset from ancient times. What's more, the theft and killing incidents, also can not represent the full picture of The courier company. Here, or sincerely hope that the express company can strictly take responsibility, consumers can also lesson wit!

At the end of this article, I just want to remind you again:

1, consumers in the purchase of valuables, must first be opened and then signed, the use of a few days later than lost more powerful!

2, consumers in the purchase of things, especially single female friends, as far as possible in the company, let the Courier sent to the company, because after all, no one crazy to, to have dozens of people or even hundreds of companies to rob and kill!

3, business sales price is higher than the goods, please sellers do not mean that a little bit insured fee, or that sentence, less money than lost no one to compensate for more!

4, strongly support Jingdong, 1th stores such as their own delivery of the electric business platform, their courier will be active Kaifeng request inspection, and then let consumers sign. They gave China the future of E-commerce hope that the protection of consumers the most basic rights and interests!