Lottery system delays, resulting in the failure of the vote

Today, some media reports said that a Guangzhou user won a 5 million yuan prize through the WeChat betting lottery number. After the lottery, he was told that the betting failure has been refunded. Tencent company informed of the news, immediately contacted with the user and investigate, at the same time the transaction record was preserved. The report found that the facts do not match.

Tencent said that due to the delay in the lottery system, which resulted in the failure of the ticket, the refund notice was not promptly pushed. According to the user betting number, even if the transaction is successful, the winning amount is 5 yuan, the so-called 5 million yuan is not true.

Tencent statement is as follows:

June 22, 07:58 Users to buy 2014070 double color ball lottery 28 yuan, double betting, betting number is 08 10 14 15 18 24 31 | 04 07. Due to the delay of the lottery system, the ticket failed and the refund notification was not promptly pushed.

At 21:30 on June 22 China Computer Welfare Lottery 2018070 lottery "Two-tone Ball" lottery results 01 07 09 19 28 29 | 07, such as betting success, the user won the sixth prize, a bonus of 5 yuan, not the alleged 500 Million

June 24, 18:24 Users receive a refund notification from the system.

We are very sorry for the loss caused by the delay of our lottery system. According to our usual rules and promises to users, no matter the amount of prizes involved or the losses due to system problems, we will allot the same amount of compensation as the winnings. Staff will return the relevant funds as soon as possible to the users in this incident. At the same time, we welcome all the problems of the lottery users, through any of the following ways to contact us, we will help you to solve the problem as soon as possible.

【Review: Media Coverage】

Guangzhou Citizens Mr. Li recently bought 14 betting balls through WeChat, a total of 28 yuan betting, after the lottery, he found one note number and the lottery number exactly the same, won 500 million first prize, the next day is preparing to contact how Duijiang, But received a message that the current transaction failed has been refunded.

"I bought the day before the color, why the next day before the lottery to the information that is refunded? If the ticket was unsuccessful at that time, should call before the lottery or message to remind me, when the bank is showing that the purchase was successful, I also Keep the bottom line of the bank. "Mr. Lee revealed that he was in WeChat for almost a year, this is the first time this happens, after he repeatedly tried to make customer service calls, but has been unable to get through.

Lawyer argument: high cost of consumer rights

According to "Tencent lottery platform service agreement", as a result of sudden power outages, network outages and other unexpected factors or other force majeure, resulting in failure to issue tickets, lottery sales agency before the lottery will be unvoiced plan withdrawal order processing, Tencent Do not assume any responsibility for this.

Yesterday, the new Express reporter opened up a WeChat customer service call, customer service staff said the media interview by the public relations by e-mail way to contact, as of press time Tencent has yet to reply.

Counsel said Tencent presented this agreement is a typical format contract, the user does not have room for negotiation with Tencent, while the terms of the contract is clearly detrimental to consumers. But once resorted to law, the final interpretation of the contract is not in the business, but in the court. Consumers can defend their own rights through legal means, but obviously the cost of rights protection is relatively high.