Microsoft Covenda: Cloud computing technology makes IT services more proactive

Microsoft's Global Technology Services Support Center has also begun to change as Microsoft continues to push its cloud computing business, September 2 news. Covenda, general manager of the Asia Pacific region, said recently that the popularity of cloud computing promoted the development of http://www.aliyun.com/zixun/aggregation/13543.html ">it services, Microsoft is also trying to provide services to consumers and business users through new technologies.

From the initial call center, Microsoft now provides service upgrades to customer services mainly in community and social platforms. Covenda says online services are a major trend, and telephony services are more consumer-oriented, and companies are opening platforms to provide services to SMEs.

Consumers, large enterprises, small and medium-sized enterprises are Microsoft's three major user groups. The biggest change in cloud computing is corporate users. It is understood that over the past year, the number of enterprise-class customers to build cloud computing rapidly increased. Among them, large enterprises adopt private cloud more, and small and medium enterprises adopt public cloud service more.

Covenda said that in the Asia-Pacific region, the Microsoft Technical Services Support Center has started to provide enterprise customers with IT consulting services, including whether the cloud computing platform should be used, which way, security and so on. The department is also involved in consulting cloud computing solutions while doing its service.

However, he said that in China's cloud computing market, Microsoft's products are not used much, he believes that cloud computing as a whole ecosystem, the overall exaggeration of the industrial chain of enterprises are good, and the improvement of IT consulting will allow Microsoft to benefit from the upgrading of the industry.

The current Microsoft Technical Services Support Center in the Asia-Pacific region has more than 900 people, including Shanghai, Taipei, Sydney and other cities have more staff, and Thailand is a fast-growing market, the center is also a rapid increase in the region's staff.

Covenda that companies in the service, in addition to customer troubleshooting, but also to enable customers to more fully use the products on hand, but also the entire IT architecture and expected to provide customers, it services in the current industry trends are already playing a more important role.

Microsoft's online Technology community MSDN and TechNet are Microsoft's technical social networks. 95% of the content is provided by the Shanghai Center to the world.

(Responsible editor: The good of the Legacy)