Ministry of Transportation: taxi call service gradually unified access

According to the website of the Ministry of Transport, the Ministry of Communications recently released the Notice of the General Office of the Ministry of Communications on Promoting the Orderly Development of Taxi Services on Taxi Calls by Mobile Phone Software. The Circular requires that local transportation authorities should step up the unified access and management of taxi call service. At airports and railway stations, a unified taxi dispatch service station or a waiting queue service place should be set up. Taxi drivers should obey dispatching command and queue waiting passengers in sequence. They are not allowed to queue in waiting area customer.

The full text of the notice:

Notice of the General Office of the Ministry of Transport on Promoting the Orderly Development of Calling Services for Taxi Calls by Mobile Software

All provinces, autonomous regions and municipalities directly under the Central Government, Xinjiang Production and Construction Corps Communications Department (Bureau, Commission), Tianjin Transportation and Port Authority:

In order to adapt to the new situation such as the mobile phone software called taxi call service rapid popularization and promotion, safeguard the good order of the taxi market, enhance the service quality of the taxi, protect the legitimate rights and interests of the passengers and all parties, promote the healthy development of the taxi industry, Ministry of Transport agrees that the relevant matters are hereby notified as follows:

First, to promote all types of taxi call service coordination and orderly development

The development of taxi call service is of great significance to changing the taxi operation mode, facilitating passenger travel, improving service quality, easing traffic congestion and promoting energy saving and emission reduction. Taxi call service includes manual phone calls, mobile phone calls software, network car and other services. Among them, the mobile phone call software can provide passengers with efficient and convenient travel services, help to improve service efficiency and service levels; call by hand call for mobile phone users do not use the software to provide basic call service, which can effectively protect the fair Convenient travel services. The competent transportation departments at all levels should step up the planning and design at the top level, strive to create a healthy, open, fair, standardized and orderly environment for development, encourage and encourage the coordinated development of various types of taxi service calls and encourage the establishment of high-quality and diversified rental services Car service system to ensure that the people enjoy equal access to travel services for the people to provide more convenient conditions for travel.

Second, speed up the management of taxi service information sharing

The competent transportation departments at all localities should speed up the promotion of information sharing and interoperability between urban taxi service management information system and mobile phone software call service system. The shared information should include basic information about taxi vehicles and drivers, geographical location information, empty and heavy vehicles information, service quality reputation assessment information, as well as information on call-service appointment, dispatch, response, service and driver service quality evaluation. Through information synchronization and other technical means, and gradually realize the taxi call service record, timely tracking and supervision of the entire process.

Third, strict driver terminal software distribution and use management

The competent transportation departments at various localities should step up supervision and management of the issuance and use of driver terminal software, improve the management system, standardize the management procedures and prevent the illegal operation of mobile phone service software. When distributing driver terminal software, it should compare with relevant information in the city taxi service management information system to verify that the driver and vehicle applying for registration have legal operation qualifications before being released. After obtaining the driver's terminal software usage rights, a taxi driver may not transfer or lease it to others for use, and when the mobile phone is lost or replaced, promptly cancels or updates service account information. In the process of call software service of mobile phone software, the geographic location of the driver's terminal software satellite positioning system should be compared with the corresponding taxi terminal location to confirm that the latitude and longitude positions are basically coincident with each other before pushing the instant call order information.

Fourth, the gradual realization of taxi call service unified access management

The competent transportation departments at all localities should step up the unified access and management of taxi call service and gradually realize the call-demand information of all kinds of taxi vehicles through a unified urban taxi service management information platform. The entire process of recording and broadcasting, broadcasting And should clear the source of the demand for information call the car channel. Among them, the demand for mobile phone software call demand information can be pushed to the driver's mobile terminal broadcast after the operation of the city taxi service management information platform, but the platform operation shall not affect the proper function and healthy competition of the mobile phone call software. For the current taxi car terminal equipment functions and configuration conditions are relatively backward, can not be guaranteed mobile phone call service high-quality and efficient operation of the city, the competent transport authorities to speed up the taxi car terminal equipment upgrade and encourage the support of the market R & D to promote mobile phones to adapt to call software and other types of call-service development of high-performance car terminal equipment. Encourage mobile phone software information service providers call their own advantages, to strengthen order management, optimize the dispatching rules, improve service levels, and participate in taxi service management information platform construction and technological transformation.

Fifth, to protect the taxi call service safety regulations

Taxi operators must strictly follow the relevant road traffic safety regulations, and regulate the installation of special vehicle-mounted facilities and equipment for taxies. They shall not suspend or place facilities and equipment that affect traffic safety in violation of regulations. Taxi drivers may not pick up and use their mobile phones while driving. The use of mobile phone inquiry or answering call the car business, should not affect traffic safety in the state. Encourage the development of a new type of response coupon hardware facility that complies with safety regulations and facilitates driver operation. Taxi driver in the order immediately call business success, should be in accordance with the provisions of the opening of the service call or service logo suspended, and on time to reach the agreed place. If an uncoordinated order fails to provide a taxi call service as promised, it shall be deemed as a rejection of the act. Encourage and guide all social forces to play a market role, together to establish integrity files and reward and punishment mechanism to speed up taxi drivers and passengers to call service integrity system. To further improve the city taxi service management information system and mobile phone call software features set, and gradually realize the demand for instant call to the empty taxi rental and broadcast, while effectively preventing the use of mobile phone software release bad behavior.

Sixth, strict implementation of the taxi price regulations

Taxi service charges for taxi shall comply with the relevant provisions of local taxi tariff management and shall not violate the provisions of fare increase and bargaining to safeguard the legitimate rights and interests of passengers and safeguard the normal order of the taxi market. Passengers who violate the provisions to collect other expenses shall have the right to refuse fare payment and may file a complaint with the municipal department in charge of transportation. The competent department of urban traffic transportation shall supervise the driver of a taxi to charge fees in accordance with the relevant provisions so as to prevent and combat indiscriminate charges and indiscriminate price increases. The implementation of market incentive plan should be 10 days in advance with the city transport department in charge of communication, and 5 days in advance to the public announced the implementation of incentive programs and time limits, and effectively maintain the equalization of public services to avoid fluctuations in market supply and demand conditions, affecting some of the public riding on the rental Car travel.

Seven, strengthen mobile phone software service market supervision

The competent transportation departments at all localities should strengthen the market supervision over the call service of mobile phone software and protect the legitimate rights and interests of all parties. Local transportation authorities should be based on local conditions, a reasonable determination of mobile phone software service time and service call. At airports and railway stations, a unified taxi dispatch service station or a waiting queue service place should be set up. Taxi drivers should obey dispatching command and queue waiting passengers in sequence. They are not allowed to queue in waiting area customer. Incomplete access to the city taxi service management information system, incomplete synchronization of information sharing, do not accept unified access management, illegal issuance of the driver terminal software, in the software to provide illegal bargaining bargain function and other disruption of market order behavior , All local transportation departments shall coordinate and urge the mobile information service providers to promptly carry out corrections. Inadequate rectification or refusal to rectification may require taxi companies and drivers to suspend the use of the phone call software.

Eighth, comprehensively promote the taxi information construction

The competent transportation departments at various localities should adapt themselves to the new requirements of the service industry in the taxi industry and speed up the establishment and improvement of an information system for the management of urban taxi services. For cities that have not yet established a taxi service management information system or that have been established but whose overall functions and facilities and equipment can not meet the requirements of the development of a call service and this circular, the competent department of urban transportation shall actively report to the local people's government for the relevant In accordance with the requirements of the related technical standards such as "Taxi Service Management Information System" (JT / T 905-2014), the Company accelerated the construction or upgrade of the taxi service management information system and rented various types of rental vehicles such as mobile phone software, Car call service approach to consider. In the taxi service management information system before the establishment and improvement of the need to implement mobile phone software call service, urban transport authorities should be based on local conditions, the formulation of the implementation of the transition period and strict implementation of the order to safeguard the taxi market and the legitimate rights and interests of all parties. In order to avoid repeated development and waste of funds, the Ministry of Roads and Natural Resources Research Institute of Highway and Transportation Research Institute, based on the summary of the pilot work experience of the National Taxi Service Management Information System, has researched and developed the universal version of the City Taxi Service Management Information System software freely and freely .

The competent transport authorities at all levels should continue to encourage the integration and innovation of the next-generation information technology represented by the mobile Internet in the taxi industry, actively explore and develop various new service modes, comprehensively promote the transformation and upgrading of the taxi industry, and promote equalization of taxi services Constantly improve the level of protection of the people to better facilitate travel. Around the phone software such as call the taxi call service development issues and suggestions, please promptly to the Transport Department of Transportation Division.