Mobile again exposure sky-high charges: 3 minutes of traffic 3.96 million trillion charge nearly 40,000

A card from China Mobile Hunan company Liuyang Branch out of the GPRS detailed list clearly documented, this March 7, a user to cmnet/3g way to the Internet, when the length of 3 minutes 31 seconds, the resulting flow of 3962936.01MB, communication costs of 39629.36 yuan. See such a group of figures, this year, the 57-Year-old Liuyang resident Li has not slowed down the God to: 1 minutes, 10,000 yuan, this astronomical how is produced? Outrageous mobile phone Bill 1992, Ms. Li began using mobile phones, and has been using China Mobile's number. On the eve of this year's Spring festival, I saw a lot of people using smartphones, and her daughter bought one for her. I never used a phone to cross the net. She said the daughter bought her a smart machine, she will only use the phone to send text messages, and the phone and text messages are not much, but dozens of yuan per month. She clearly remembers that after the Spring Festival, she also charged 200 yuan. March 7 3 o'clock in the afternoon, she found the cell phone could not go out. Soon she received a short message saying the phone had been shut down for a fee. This makes her very puzzled: not long ago to pay the bill, I stop it? She did not think much, to mobile payment network paid 100 yuan, but the salesperson told her, mobile phone before soon produced more than 500 yuan cost, she still need to pay more than 100 yuan to open. Three times how did the cost of communication come from? She told her daughter about the situation. Daughter worried that the mother may be operating errors generated huge traffic fees, so hurriedly to the mobile company inquiries. Query results indicate that Ms. Li's mobile phone from 7th 3:3 P.M. 27 seconds, in a total of 3 minutes and 31 seconds to generate traffic 3962936.01MB, resulting in communication costs of more than 39,000 yuan, according to mobile traffic 500 yuan/month capping principle, Ms. Li mobile phone has been owed fees. Not using a mobile phone to access the Internet, Ms. Li questioned this, China Mobile Hunan company Liuyang Branch staff said it is the result of the virus in Ms. Li's mobile phone, the costs incurred by the customer to bear. Mother and daughter holding a bill to argue: from the bill on the list, do not see the internet records, mobile phone random data detection also shows no Internet records. Seeing this, the mobile staff agreed to get Ms. Li to the machine. Until 4 o'clock in the afternoon on March 12, Ms. Li's cell phone is still not available. During this period, Ms. Li and her family 3 times to the mobile company to communicate with the staff, but have not been resolved. Mobile call is a technical reason to understand this situation, the reporter recently accompanied Ms. Li came to China Mobile Hunan company Liuyang Branch to communicate. Ms. Lu, head of the company's business Hall, explained that Ms. Li's mobile phone generated huge traffic is the company's system problems, is a technical reason. Although the cost of 39629.36 yuan, but the company will not accept so much money, and the flow is 500 yuan per month ceiling. But the 500 yuan should not be collected, she could not answer. Ms. Cai, head of Liuyang branch, came to the scene, apologized for the inconvenience caused by the mobile company system error, and sent the staff to pay 500 yuan for Ms. Li, so LeeLady's mobile phone. She also said that if there was a problem with the company's system, Ms. Li would be returned double.