Mobile phone app Please housekeeping is popular, standardized degree is mixed

Short-term training service for employees not standard

No need to run the introduction, as long as touch the phone screen, you can make an appointment home cleaning aunt, the price may be cheaper. Today, through mobile phone app please housekeeping is popular, but the reporter in the experience but found that through the mobile phone booking housekeeping is convenient, but the standard is mixed, some domestic aunt even when the door can not provide documents, there are security worries.

"Rookie" Aunt without three cards

Reporter Open "58 Home" APP, reservation cleaning aunt. At present, the app only provides household cleaning services, including sweeping, mopping, scrubbing tables and other items, excluding the deep cleaning of outdoor glass and appliances. Cleaning services for the cost of 25 yuan per hour, set up 2 hours. Click "Appointment", fill in the service address and time, the page quickly jumped out of dozens of cleaning aunt's information, each aunt's name, age, birthplace, ID number and service times, user evaluation are open, but health certificate, domestic service certificate of the two pieces of content is not found.

The reporter randomly chooses a aunt Zhou to take a single. At the appointed time, the other party arrived as scheduled. According to Aunt Zhou, who is the Jiangsu Huaian people, to Shanghai has been more than 10 years, before the restaurant as a waiter, the end of last year in the recommendation of friends, only to transfer "58 home", dry up the cleaning service, the time is not long.

When the reporter asked to see the relevant documents, Aunt Zhou said that could not provide. "Registration, the need to submit ID card and health card, but the induction card, I was joined after the test, and now haven't got." She said that she had just contacted the line, is still in the learning process, but overall, door-to-door cleaning is also relatively simple, not too much risk, should be competent.

"What if you accidentally get injured in the service?" "In this respect, Aunt Zhou said that the company bought her accident insurance, and she worked very carefully, generally will not be an accident." After the service, the reporter asked whether can provide invoices, Aunt Zhou shook her head, saying that they have no invoices, at most can only give a sign.

Health club into a cleaning shop

"58 Home" customer service staff said that they provide cleaning aunts are registered in the name of the individual, the company will review the identity of each of the applicants, and before the induction system training for them. In addition, because the cleaning service does not include outdoor glass scrub and other dangerous items, so aunt's personal safety don't worry. Regarding the invoice question, the staff admits, "58 arrives at home" is only an intermediary nature information Service platform, therefore does not provide the invoice.

"Market home must" app also has reservations cleaning function, but the reporter tried many times failed to make an appointment. But the reporter found that the app on the cleaning service shop information, many have doubts, such as a display in the Liangcheng Road shop, the address provided on the app is actually a health club, around also can not find the figure of the domestic service society.

By contrast, another app that specializes in housekeeping is supposed to look normal. The reporter booked an aunt Zhang randomly through the app. According to her, she has done many years of domestic service, has been "stragglers", now the company and each aunt signed labor contracts, and monthly pay, with a stable social security, aunts are willing to accept than before "connect Sihuo" when the lower prices. When the reporter put forward to see "Three Card a single" (Induction certificate, health card, ID card, send work list), Aunt Zhang can provide. In addition, the app in Shanghai, there are 9 physical stores, service problems can be found in the shop to find staff to solve. The drawback is that, cleaning the end of the payment, Aunt Zhang also can not provide invoices.

Easy to forget norms

A domestic service industry insiders told reporters that domestic workers must have an induction card, health certificate and identity card, and the employer to show the company issued a notice of dispatch. However, in the experience of the reporter found that some life service app aunt for a short period of time, some still not complete, also advance "spot". Although the app platform says it has trained aunts, it can't be convincing if the basic documents are not available.

In addition, domestic cleaning is a door-to-door service, security issues are particularly important. In case of the loss of goods in the service, items damaged and other trouble, consumers how to defend rights? Reporters to the "58 home" customer service consulting the problem, and did not get a clear explanation, "This situation has not been seen, if there is really a problem, you call us again." "Because most apps do not have physical stores, can only contact customer service through the telephone, the protection of more difficult."

Some consumers said that the app called domestic service is convenient, but the identity of the aunt Audit, standardized training, should be as strict as the traditional domestic companies.