Mobile phone built-in function trouble: swallowed telephone fee

The theme of this year's Consumer protection Day is "consumption and people's livelihood". Reporter recently in the City Consumer Council, the city Tourism Bureau and other departments interviewed found that, with the expansion of the consumption scope, consumer disputes have also emerged new trends, new features: Illegal operators in the mobile phone in the dark set up functions, so that users pay exorbitant internet fees; online shopping gifts are trojan virus, stolen consumer bank card account number, password　　, the citizen travel encounters the dispute, arbitrarily raises the high spirit loss expense, the safeguard rights excessively causes to waste the time in vain ...　　In the "3 15" Consumer Rights Day is coming, this newspaper introduced special topics, published some typical consumer rights cases. Co-ordination: Yan Jian Guang reporter Liu, Huang, Jiang Jianguang correspondent Pan Yiwen, Cuyau Xian, Chi Jie, fan practice according to the data released by the Municipal Consumer Council, 2010, the total acceptance of consumer visits, letter complaints 2046, of which the number of communications products complaints once again "won" the "complaints list Champion", accounting for the total number of complaints 18.96%.　　and followed by the food complaints only 92, clothing and footwear products complaints are only 68 pieces.　　And the reporter in the visit also learned that although the communications products are still a hot spot for complaints, but the consumer disputes in this field with the mobile phone intelligent, functional diversification and the emergence of a function key hidden toll trap, due to software problems caused by mobile phones are not normal use of some of the new phenomenon, new characteristics worthy of consumer vigilance. Case A: "Evaporation" is the original mobile phone built-in function to make a few phone calls dozens of yuan in early March this year, Aunt Xu in the city of a mobile phone shop spend 450 yuan to buy a brand mobile phone. At the same time a new purchase of a new mobile phone card, the card has an amount of 50 yuan.　　4 days later, Aunt Xu inquires the phone card in the remaining charges, found Canet just 0.1 yuan. Do not check do not know, a check straight scary! Aunt Xu immediately feel puzzled and strange! "This 4 days, I just made a few phone calls, but also is the local call, did not send the information, so, 50 yuan charges were deducted for no reason, only 1 cents left." It's bizarre!　　"she said. Mobile phone set up the trap of the Internet fee, the next day, Aunt Xu for mobile phone recharge 30 yuan, at this time, the phone card has an amount of 30.10 yuan. At the same time, Aunt Xu to the phone card belongs to the communication operators to understand the situation, and print mobile phone call list.　　According to the list, the deduction item shows the cost of the Internet. "So much for the internet?" "This, Aunt Xu is puzzled, said that they usually do not know how to use mobile phone internet, buy this mobile phone is only used to listen to music, where so much internet costs?"　　Therefore, initial investigation, the amount of mobile phone card is deducted, and the phone card does not matter. So, Aunt Xu took cell phone to mobile phone store request consultation processing. Mobile phone store agreed for Aunt Xu repair good mobile phone, and let Aunt Xu left the phone. Since then, Aunt Xu from the store to retrieve the phone, card is also the staff for its installation. After home, Aunt Xu again check the bill, 30.10 Yuan of the charge and deducted 20.45 yuan. Strange things happen in succession, Aunt Xu feel notWonderful, can not help but the phone itself has doubts, so demand returns. After many consultations with the other party, there is no fruit.　　Helpless, turn to Xinhui District cc. Consumer Council mediation: mobile phone companies to make up the new District Consumer Council to accept complaints, invite both sides to negotiate mediation.　　After investigation, the mobile phone in standby state, press the keyboard down button will automatically connect to the Internet, and users do not know without a reason to deduct charges. Under normal circumstances, if the phone is connected to the Internet to be deducted, the phone should be reminded, and the user should be two times to determine. But this phone is an exception, the original is the mobile phone built-in hidden toll trap application menu, the unsuspecting user clicks will be deducted.　　After consultation and mediation, mobile phone business finally agreed with Aunt Xu 200 yuan to replace another model of the new machine.　　Comments here, to remind consumers, in the purchase of mobile phones, to carefully study the mobile phone function, to understand its operation, especially with the Internet function, to stay in mind, pay close attention to the phone has built-in charges trap application menu, so as not to cause unnecessary losses. Case TWO: Shanzhai high-end mobile phone good-looking bad use "the boss promised 7 days unconditional return, but now do not give up."　　"Wuyi University students in palace near the mobile phone store recently bought a new" iphone "Shanzhai, although the shape and Apple" iphone "very similar, but it is not used as a business publicity, music players can not read music files. "Mobile phone just start using how many will have a little problem, you use it better."　　"Xiao Yu and the merchant negotiated many times, but also by the business for a variety of reasons to delay many times, and finally was the merchant to" expired on the return period "as a reason to reject the request for returns. And the reporter found in these mobile phone stores, all kinds of brand mobile phones have "licensed", "Hong Kong" and "European goods" points, and almost all the counters are in the public hawking "parallel", "cottage" mobile phones.　　Although these phones are almost identical in appearance, prices are far from the same. Comments on the purchase of mobile phones, such as the story of a lot of problems, like a long time ago has been countless people have seen the turn of the "Mars post" as popular, but every year is still repeated. Many consumers covet the price of a one-time discount, often in the aftermath of maintenance to pay more time and energy.