Mobile Phone No. 170th Bank system does not recognize the operator says it is working to resolve

In the virtual operator of the 170th segment began large-scale release, the first batch of users exposed to the site to verify that the text message is not received, mobile phone operator logo does not show that the Bank customer service system recognition and other experience flaws. Industry personage pointed out, the related problem does not solve, not only has the influence to the virtual operator's user experience, but also will affect the future gradual expansion the transfer network user group. In the process of opening the market to more enterprises, the interface between the communication operator and the application network, as well as the supervision of the whole department, need to be perfected.

Problem

170 mobile phone does not receive the website registration message

Recently, there are 170th new users in the use of 170th card, found that the mobile phone power-on network after the screen in the upper-left corner does not show the operator name. Formerly used in traditional operators of the network, mobile phone in the upper left-hand corner can see the name of the operator, such as China Mobile or unicom, Chinese telecom, and now use the 170 mobile phones are not see the service provider's brand.

In addition to the above flaws, section 170th and not by the Bank customer service system identification, easy to be the number of software interception problems, and even some users can not use a landline to dial 170th phone number. There are also users told the Beijing Youth newspaper reporter, himself in the use of the new 170 mobile phone number to register a social network account, found that the site can not receive the authentication code text messages.

Response

Carrier code not assigned

Yesterday, the North Green newspaper reporter contacted a number of virtual operators related to the responsible person. Suning Internet related responsible person told the North Green newspaper reporter, for virtual operators, because the domestic has not yet allocated the corresponding operator code, so currently can not show the virtual operator's own name. To solve this problem as soon as possible, virtual operators are actively applying for operator code, and are talking with a number of mobile hardware manufacturers. "Hope to realize the display of their own brand name on the phone as soon as possible."

BEIJING-East Communication yesterday, said, "It is true that some users of the interconnection problem of feedback, and various industry sites and app on the 170th Code registration, certification and SMS issue." Jing Dong said that it was working with the Ministry of Industry, China Unicom Operations and Management Center, other virtual operators and virtual Operators Association to solve these problems. At the same time, from the purpose of safeguarding the user experience, Jingdong said it would control the rhythm of the number.

has also launched two 170th segments of the snail movement also said that in response to some of the initial user experience problems, a dedicated working group has been set up, "First of all in our well-known areas of adjustment, so that 170th users can complete the site registration, number verification and other functions, while in the bank, Electric dealers and other users have been widely involved in the field, snail Mobile is also actively developing the corresponding solutions. ”

Analysis

A similar problem affects the user group of the Portable Network

Liang, a senior independent analyst in the communications industry, told the North Youth newspaper as a new mobile phone number in the communications industry, the virtual operators use the 170th segment currently may exist some Third-party applications can not identify the situation, mainly because in some banks or Web sites in the database, has not been in time to add the 170th segment update, As a result, some users may not be identified by the bank, blocked by software, and cannot receive the verification code.

From the technical aspect, this mainly involves the matching recognition and docking between the operator network and the third party application database. This kind of hidden trouble causes the speech problem to be easy to solve, but the short message question needs a certain time to solve.

Liang that similar problems, if not resolved, will not only affect the virtual operator's user experience, but also will affect the future gradually expand the scope of the number of users in the network. "In the past, the communication system used the identification of the number segment, carrying the network means that the system needs to be able to identify a single number, otherwise it may bring the phone, SMS unreachable, or the phone can not identify." ”

Liang said that the above problems reflect the gradual opening of the communications market in the process, the relevant industry policies and technical support are urgently needed to improve, this involves not only the user experience, but also related to the supervision and supervision of the industry.