Mobile phone number mistakenly labeled as harassing phone: security software is not helping

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Now spam messages, harassing the phone many, so that users are overwhelmed, 360 Internet Security Center data show that this year in the two quarter, the average number of new daily harassment phone calls from the first quarter of 132,000 to 785,000. So many users now use mobile phone security software to identify and intercept harassing phones.

But not everyone for mobile phone security software cheer, have users reflect, their normal use of the phone number by security software labeled as "harassing phone", their own dozen people repeatedly hung up.

Repeated "harassing calls"

Mr Kim has recently become an unwelcome person, using his cell phone to call other people, often in the face of a situation that has not been connected. This let Mr Jin puzzled, is his own mobile phone has a problem, or the network has problems, he deliberately looked for repair shop detection, mobile phone and network are no problem. The tester told Mr Kim that it might be because the other side of the phone installed the mobile phone security software, and the security software will be Mr. Kim's number identified as "harassment number", so the other side of the initiative hung up refused to answer.

After that, Mr Kim and a friend who had hung up his phone had "the evidence", using his own number to dial the other's cell phone, it was shown as "harassing phone."

There are a number of mobile users in this situation, "I never dozen marketing phones, usually answer the phone." Today, I have no intention to find that 372 people are labeled as harassing phone calls, very innocent. One Wuxi user said. Also some users reflect that their mobile phone number is labeled as "Send fast food", more people are labeled as advertising sales.

There's no business.

The contact method is affected not only by the "wrong target", but also by the business.

In a chat with customers, the other side told a real estate electric business platform for the work of Mr. GUI, said their company fixed-line phone call over to show as "harassing phone." This makes Mr. GUI a little surprised, his company's phone will also be labeled as harassing phone, but after a try, indeed. "According to my personal experience, I see a call that has been labeled as a harassing phone, and I'm going to pull it black," he said. If a lot of customers pull our phones black, that's a problem. "said Mr. GUI.

Another worry is that the phone number of an individual or company is labeled as someone else, a company. Cao Jing left the old club more than a month, but he used mobile phone business, found that the other side of the phone show is still the name of the original company, whether for the new owners or for customers, the impact is very bad.

"Wash the white" is not an easy job

How to "wash the white" mistakenly labeled phone number? Tencent mobile phone Butler said, if consumers encounter the above problems, you can through Tencent official micro, the official website and email feedback. Tencent, after receiving a consumer complaint, will check the phone number for the last 3 months, if it is not a harassing phone, will be canceled within 24 hours.

360 mobile phone guards said that when the number of tags to reach a certain number of standards, the client will display the tag. Tags are not displayed when the number of tokens is reduced to a certain number or when there is no new markup for a period of time. If no user is marked for this phone number within one months, the tag is automatically cleared.

And the user wants to cancel the marking, needs to provide the personal ID card color scanning piece, the marking number in the year January's telephone bill, uses this number to be responsible for the correspondence and so on business description and so on material. Upon receipt of the material, the worker will be processed within 3-5 business days. "I feel very troublesome. Mr. King said.

In short, mobile phone security companies should provide a convenient "error-correcting" channel, can not be used for consumers to help the "Mobile Butler" to the people's lives chaos.