Mobile response to the disorderly deduction fee: Not found business people to open business behavior

Reporter 12th from China Mobile Group learned that the recent exposure of the Mudanjiang mobile company mobile phone deduction fees related situation, China Mobile headquarters and Heilongjiang Mobile has set up a steering group and investigation team, to Mudanjiang verification, and will resolutely regulate the business custom irregularities. According to the Chinese mobile related responsible person, the investigation group has checked the Mudanjiang mobile business personnel's business processing record since this year, currently has not found the business personnel to use the customer weak password to open the business behavior privately. After the first phase of the investigation, it is found that there are loopholes and defects in the management of Mudanjiang Mobile, which violates the regulations of the company: Some operators of Mudanjiang Mobile have the behavior of tying value-added service when they deal with the replacement of preferential packages and free cards. Mudanjiang Mobile exists some free business issues without customer's consent Some of the social agent channel operators for customers to violate the custom business behavior. In response to the findings of the investigation, China Mobile said it would resolutely deal with business customization irregularities. According to the introduction, China Mobile has ordered the Heilongjiang mobile immediate rectification, at the same time fully cooperate with the government Department investigation, and the responsibility of the Unit and responsible person to seriously deal with. At present, the relevant investigation work is still in depth. It is understood that as early as 2009, China Mobile has established five of customer service ban, no unauthorized customer confirmation for the opening or change of business, and in the customization of the introduction of a series of security measures, users can at any time through the network, text messages or telephone calls inquiries and unsubscribe business.