Multi-american Milk powder current Live worm swimming customer service several times denied being suspected of being blamed

China Economic Network June 5 Beijing News ("People sound" reporter Guo Xiaowei) May 28, Xi ' An, Shaanxi province, Xian, in the children to milk powder found, Jingdong Mall (hereinafter referred to Jingdong) online shopping for more than the U.S. milk powder after a live worm in the swimming. Mr. Xi called the Beijing East, the other said the milk powder for the genuine. Mr. Xi called the AIDS Service Hotline, the other reply said impossible, and said that the worm may be flying in or climbed in. Mr. Xi questioned how much the United States was aiming to shirk responsibility. June 4, the reporter called more than the U.S. AIDS Service hotline, the other side said in the confirmation with the consumer, within a working day will be given a treatment plan. Four days later, in Wuhan, Hubei province, far from Mr. Xi, Consumer Wang (a pseudonym) also found the black particles of suspected bugs in many American milk powder, and eventually the supermarket returned the goods to Ms. Wang. After a lot of milk powder was discovered live insects swimming at the end of April this year, Mr. Xi in Beijing East network bought two boxes (four boxes per box), more than the United States and AIDS Gold Pack Superior 2 paragraph to continue the larger infant formula, a total of 440 yuan. On the May 28, Mr. Xi found out that there was a live worm in the cup after he washed the baby's milk. At first, the bugs kept creeping around in the cups. Because the water temperature is a bit high, after a while, the worm will have no life signs. The child ate nearly one months of the most American milk powder in the insect, but still alive, the thought of this, Mr. Xi felt very disgusting. See Milk powder packaging, two cartons of production date is February 6, 2013, valid until August 6, 2014, has not expired. This box of milk powder in the first box, the last three boxes did not find this problem. Mr. Xi opened the second carton of powdered milk and found no such case. Mr. Xi thought it was bought a fake, so he called Jing Dong after-sales service personnel, hope to be able to purchase channels for verification. Beijing East said that consumers buy more than the U.S. milk powder is absolutely genuine, I hope consumers and the United States after the sale of the consultation solution. Many U.S. AIDS customer service repeatedly denied insisting that the May 30 morning, Mr. Xi to call more than the U.S. AIDS customer service. In the description of the situation, after the sale of Multicomputer the production process is completely closed, the milk powder can not appear live worms, worms should be in the Milk Cup. Mr Xi says this is not true. Hedge Milk Cup, the family has been more cautious, every time before the milk powder will be used to hot water, so the cup can not appear live worms. See consumers do not buy, many U.S. customer service also said that the worm may be flying in. Mr. Xi retorted on the customer service statement, "The U.S. customer service does not understand the problem of jumping to conclusions." How can a worm fly in without wings? It's absurd. Customer service said again, that might have been crawled in. In this respect, Mr. Xi again questioned customer service said that the worm's legs can not see clearly, and will only wriggle, and how to climb to the sealed milk powder cans or milk cups? This argument is clearly untenable. Finally, customer service said that more than the U.S. XI ' an regional staff will contact consumers to resolve the matter. On the afternoon of May 30, Mr. Xi received a call from a nutritionist in Xian. Each other and customer serviceThe answer is the same, in the telephone multicomputer of milk powder in the United States is absolutely impossible to appear worms. Since then, no more than the United States to contact Mr. Xi to resolve the matter. June 4, the reporter called after the U.S. AIDS service, the other side replied that the consumer has been contacted, more than the United States will be within a business day to deal with the incident. Mr. Xi told the China Economic Network reporter, "It's just as if it's a joke, it's too irresponsible for a customer to make an arbitrary conclusion without asking a clear story." Customer service to me, it is obvious, is to shirk responsibility. "Wuhan consumer more explosion of the U.S. milk powder in a foreign body is not coincidentally, four days later, Wuhan City, Hubei province, Ms. Wang also encountered this situation." June 2, Ms. Wang spent 154 yuan, in Wuhan Wuchang District, Yang Park Police station next to the Chinese supermarket bought two boxes of more than 3 infant formula formula. Back home, after unpacking the package, Ms. Wang found that there is a suspected bug in the powder of black particles. Ms. Wang immediately took the milk powder back to the supermarket, after both sides of the consultation, the supermarket finally for Ms. Wang handled the return formalities. June 3, more than the United States after the sale of AIDS, Ms. Wang, Multicomputer is a closed production, strict management, products should not appear foreign bodies, and hope that the product of the black particles are not worms. The product has been returned to the supermarket, Ms. Wang said.