Nearly thousands of servers stranded in Beijing tens of thousands of website paralysis

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"Crescent Power people take the floor empty!" More than 20 customers are also Zhuang Netcom machine room! The police have come to the scene! "

"Netcom has no right to seize the customer server!" We reserve the right to sue. ”

"Zhong-man is a big liar."

"Should consider reporting to the Public Security Bureau."

Stick in the "Crescent Power" and "in the cable" posts are top of the full swing! What's the matter?

Beijing also Zhuang netcom Data Center, Beijing, one of the well-known server hosting data center. Its good network resources, and good computer room environment, by a lot of server hosting users of all ages. Many IDC companies also fancy here, so they use a charter cabinet or the way of the computer room with Netcom, in the seat and bandwidth to the customers need to trust.

"Crescent Power" is one of the IDC company. Can be at the end of April 2008, through the "Crescent Power" hosting server customers but how can also play the computer room on duty phone! So customers have come to also the data center of the Netcom, a look at it. In the customer requirements to enter the computer room maintenance server, but the Netcom staff blocked in the door.

Servers, which are typically managed by remote connections, must be resolved on the spot if the remote connection is not responding, or if there is a system problem with the server. To also Zhuang Netcom's customers are required to deal with server failures, why do they want to see their own servers do not? Originally, the Crescent power company has been "deserted"! Crescent Power an employee is gone! Netcom can not confirm the identity of customers, so can not allow these customers to enter. Of course, to be able to prove that the server ownership is a way, so the customer came up with a contract, authorization, such as a series of supporting materials. After several negotiations with Netcom, finally can enter the computer room maintenance server.

Although Netcom agreed to customer access to maintenance, but when customers take out the server hosting contracts are silly eyes, the contract of party A, that is, the provision of hosting services company is "in the cable"! not "Crescent Power"! This means that these customers do not have sufficient evidence to prove their partnership with the Crescent Power! So why is the contract a central cable? , but the company is a crescent power?

China cable is relatively early and netcom cooperation of a company, 2003 years in the Netcom data center, a layer rented a room to provide server hosting business. Through a period of operation, and relatively cheap price, have some customers. Crescent Power is 2007 and Netcom but cooperation of a new company, its room in the two-storey netcom. The two companies seem to have little to do with, and appear to be rivals, but they are "family". The legal persons of the Ban Wen and the Crescent Power company are the same person: the!

In early 2008, the customer was told that the server to move from the data center layer to two, because the data center has not changed, just changed a room, many customers did not think much of what, then changed the IP settings, moved to the two-storey, crescent power room. Can be in the transfer room after 1 months of time, the crescent power became "empty shell."

Through Netcom's staff to learn more detailed information. Crescent Power currently owes Netcom millions of of the room rental and bandwidth costs! Its legal person Ban Wen arrears staff wages, violence against the staff, the legend because of "assaulting the police" was arrested! Employees get no salary, they leave the company, Crescent Power for a time "evaporate" off.

The company's employees are gone, and only the remaining hundreds of servers worth tens of millions of are hosted in Netcom. Most servers are in the "service period" of the contract, although Netcom did not give these users to break the net, but because the computer room technicians did not, can not remotely reset the server, routing system problems can not be resolved in a timely manner, individual network segment by malicious attack is extremely serious, tens of thousands of sites in a state of paralysis! Customers miserable, Have wanted to move out of the room, even if their services have not expired. But Netcom does not allow any server to move out, or even just moved to the next room.

Clearly customer's own server, but because of Netcom's cooperation companies owe fees and business problems and can not be normal maintenance and operation. You don't want to exercise your legitimate right to own property. Ban Wen owes you netcom's money, why do you buckle our server? " Customers are complaining.

Of course, such a company like Netcom will never take the client's server to top Ban Wen owed to Netcom, it is impossible, so big companies absolutely clear this point. But the server is not there, and he has to provide normal services for Internet users. "If the engine room does not provide a normal and stable operating environment for the server, we have the right to choose another room." If the CNC data Center can not provide such services, we choose other data centers, this is our freedom and rights! "the customer said.

Nearly thousands of servers to move out, such things naturally will not be without the other IDC company's salesman, customer information is shared. Have moved out of the room needs of customers on the one hand to find suitable for their own room, on the other hand, but can not move out of the status quo. These customers are complaining about their choice.

IDC's current problem is obvious, to the data center such as Netcom, the resources available to each of the IDC company without room, these IDC companies to buy the seat to the terminal hosting customers. Terminal customers often have to sign contracts with IDC, rather than the data center they host. Once these IDC company has the problem, the loss is the terminal customer and the data center. Crescent Power and central cable is a typical problem of the company, of course, no one is willing to suspect Ban Wen and other people's relationship, but after all, the biggest loss is the end customer.

IDC market needs to have strict industry self-discipline, and business ethics, only those in good faith-based IDC company and data Center can win the trust and support of end customers. I hope that the problem of Netcom customer server stranded at an early date, to the IDC industry to inject the power of hope.