NET buys the electronic scale unexpectedly is "three without", the website is willing to reimburse the maintenance expense

Oriental Network February 29 News: According to the "Youth Daily" reported that recently, the residents of the public to cooperate with this newspaper, "the public hotline" reflects that last October in the shopping site on the purchase of digital electronic scale, still useless to six months has been broken. Miss Dong calls to find a good product net return, the other side but replied that the goods have passed the deadline, can only let Ms. Dong to find the product manufacturer, and then she found that this electronic scale is a "three without" products, can not find manufacturers, not to mention maintenance matters. For this leisurely product net explanation, Ms. Dong can take the electronic scale to the market to repair first, then they will be reimbursed for the maintenance cost.

NET buys electronic scale unexpectedly as "three without"

Ms. Dong, who lives at home, is worried about the Shoho things that will happen in the course of buying food, so she bought a portable electronic digital scale with a value of 39 yuan in a shopping website called "Merchant Nemesis" last October. After receiving the goods, Ms. Dong did not pay attention to the contents of the product description on the packaging.

After 4 months, when Ms Tung was using the electronic digital scale, she found that her screen was not displaying anything and the screen was still black after the battery was changed. Ms. Dong then contacted the customer after the sales service, "they told me that because the goods have passed the return period, now I can only go to find the manufacturer of the product." ”

Subsequently, Ms Tung found out the outer packing of the electronic scale, the result let her surprise, originally she bought this digital electronic scale unexpectedly is a "three without" product, there is no manufacturer and address, no production license, even the name of the product is nowhere to find, a huge outer packing only a row of no number of barcodes. Ms. Dong once again contacted the goods network after the sale of staff, but this time the answer and the same as last time, "We have no way to help you repair, you can only find their own manufacturers, or get the outside repair." However, a well-known website how can sell "three no" product, this let Miss Dong puzzled.

Site: can be reimbursed for maintenance costs

Subsequently, the reporter contacted the site after the sale of the staff, the other side said that the site to sell products are produced by the regular manufacturers, it is impossible to see what Ms. Dong said is "three without" products, Ms. Dong encountered problems, they will actively investigate the understanding. As to whether Ms Tung's products can be repaired, the aftermarket staff of the website explained, "The product that Ms. Dong buys has already passed our this side one month return the goods time limit, so the only way that can solve this matter now is to let Ms Dong take the already damaged electronic scale to the market to repair, and then with the maintenance list and our customer service contact , we will apply to the leadership and return the maintenance money to Ms Tung. ”

"lawyer said

Shanghai River Triangle Law firm Xu Yong Lawyers believe that the shopping site as a commodity sales platform, not only to the product supplier for qualification certification, but also to the quality of products responsible for its joint and several liability. Xu Yong said, "Consumers in the search for the premise of the manufacturer, you can find the product of the seller responsible." And as a shopping site first to verify the supplier, more importantly, when consumers encounter product quality problems, should be the first time to help solve. ”