NET Purchase Express service satisfaction rate low electric business enterprise self-built logistics system

China's first "online Shopping Express satisfaction monitoring" report recently held in Guangzhou, "2012 traditional retail industry transformation and express Industry Service Innovation Forum" on the official release. South all reporters learned that the current online shopping Express service overall satisfaction of only 39.8%. Clothing become the first choice of online shopping, and in the choice of consumer network purchase factors, speed, price and security are ranked in the top three, the three indicators accounted for 16%, 20%, 12%.

According to the report, as of June 2012, the size of Chinese Internet users reached 2, 1.4 billion people, an increase of 23.7%. Due to the express service is not satisfied, in addition to the third party Express enterprises, E-commerce Enterprises have built their own logistics system. At present, the network has been laying the enterprise Amazon, Jingdong Mall, Dangdang, where customer-prudential products, shop No. 1th, Suning easy to buy and so on.

"Logistics" magazine and the market research company, the survey learned that the current consumer is willing to pay the ideal amount of freight is 8-10 yuan. In the monitoring report, "The last 100 meters" service is not optimistic, the data show 14.5% of respondents complained about the express company, of which, the most complaints Express company for Shentong Express, Yuantong Express and Rhyme Tatsu fast. There are 49.2% of online buyers in the process of waiting for the receipt of the telephone contact Express Company. According to reports, 82.3% of respondents reflect the dispatch on time, 11.2% of consumers reflect not on time. In addition, the report shows that 73.7% of consumers want to provide express value-added services.