New Extinction Full Moon, "unfavorable return" commodity definition problem still difficult to effectively solve

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Beijing Business News (reporter Kang Jiajun) in the new law launched one months, the Beijing commercial newspaper reporters on the main web site survey found that the "unfavorable return" commodity definition problem is still difficult to effectively resolve.

Beijing Commercial newspaper reporter Investigation Jing Dong, suning, shop 1th and so on, found that more than half of the enterprises do not support gold, jewelry, watches and other precious goods and beauty makeup products unreasonable by Exchange.

In this respect, a company related to Beijing newspaper reporter said that the valuables in the transport process will be lost, consumers, enterprises and express delivery companies in the distribution process is difficult to achieve the standardization of the process, commodity problems often shifting, the enterprise to avoid this problem, In general, the valuables will be designated as unsuitable goods. Beauty makeup is due to some consumers will be Kaifeng trial, returned to the enterprise will bring a certain loss.

E-Commerce Research Center guest researcher Zhao Occupation said gold, jewellery products due to the existence of price fluctuations, and every day there will be changes in different amplitude, the nature of the goods is not suitable for return, but watches, purses and other goods do not exist value-sensitive issues, therefore can not be categorized in the unsuitable return goods category, and express flow of the nonstandard is also a more common phenomenon, which requires enterprises and consumers in express delivery to do strictly in accordance with the process, thus reducing the loss of all aspects. In addition, a lot of beauty products do not have sealed packaging, so the consumer trial situation, which is often the result of the product itself, if the product itself has a relatively good seal, the merchant after receiving the return, can affect two times sales for the rejected goods.

In fact, it is difficult to return goods is the most common problems encountered by online shopping. According to the "2013 China e-Commerce user experience and complaints Monitoring report," The return refund issue of complaints accounted for up to 31.36%, accounting for the Internet shopping area of the first complaint.

The new elimination method before and after, days of cats, Beijing-East, Suning, when the electric platform, such as the introduction of new returns, will have no reason to return the time to upgrade to 7-15 days. However, there are still a lot of disputes over the provisions of "unfavorable returns" commodities.