New flush toilet even bad two times after the sale of the dispute by the user complaints

Kohler Toilet flush, stop it. Users request to replace the whole toilet, compensation for the repair of the tiles to knock off the store to replace the water tank can be, knocking tiles is the user initially installed errors caused by the commercial newspaper trainee reporter Chen Yili reporter Shang Rights report consumer: New toilet valve broken down two May 19, Mr. Li has purchased a wall-mounted flush toilet with a cost of 4643 yuan at the Kohler store in the Plaza, No. 135th, Feng Qi Road, Hangzhou. But since the installation, the toilet two times the same situation, make him very headache-"inside the valve is broken, a flush of water will not stop, simply can not use." Mr. Li said the product is available for return within 15 days. He contacted Kohler and the store and asked for a replacement. "Kohler's maintenance department's attitude is very bad, that I installed the wrong, the toilet will be wrong, not their responsibility." Store manager More pleasant, promised the next day sent people to see if the quality of the product, they will give me change. "However, the store said that if the valve is really a problem, can only give him a change of water tank, but Mr Lee hopes to replace the whole toilet." "More than 4,000 pieces of money a set of toilets, I have not used, on a number of problems, just change a water tank, I still do not trust Ah, in case of where the problem again?"　　Mr Li also said that when the toilet was installed, the tiles were knocked off, he hoped that the merchants or manufacturers can also make reasonable compensation. Store: Parts and components do not need to replace the whole package yesterday, the reporter contacted the Howard Fung in the Plaza Kohler store, the store's manager Guo has promised to send someone to Mr. Li's home today, to find out the problem of this set of toilets. "The concrete treatment method still has to wait to see tomorrow before can decide." If it is clear that the quality of the product is a problem, we will give him a replacement of the tank, because the current estimate is the water tank this component may have a problem. Manager Guo said that because the water tank and the toilet is separate, the water tank has the problem also does not have the whole toilet performance to have the influence, therefore only needs to replace the water tank, they cannot give Mr. Li to replace the whole toilet. "If one of the screws on the machine has a problem, I'm going to just replace the screws," he said. "For Mr Li's compensation for the cost of the tiles, Guo Manager also made a note:" We have already sent people to see the situation also have some understanding. Mr. Li knocked off the tiles because he had made some mistakes in the installation of the toilet, because when the filter fell down, it did not need to knock off the tiles. He made a mistake in the position of the drain. "Association: Bathroom product Exchange can be referred to the three packs of provisions of the reporter consulted the Hangzhou Xiacheng District Consumer Association, the Deputy Secretary-General said:" In the bathroom this piece, our country currently does not have a unified three packs of provisions. This type of product after-sales service, you can refer to other existing three packs of provisions, such as home appliances and so on, the general purchase within 7 days after the replacement can be, within 15 days can be package repair. "According to theSolution, Mr. Li bought this set of toilets, although there have been several problems, but have taken a repair method, the exact return request is in the last few days.　　From the three packs of provisions, more than the "Purchase within 7 days" of this time limit, then returned to the whole toilet has become excessive requirements.　　As for Mr Li's claim to knock off the tiles, the Deputy secretary general said that as long as the tiles were proved to be a problem for the toilet, consumers could negotiate compensation with the merchant. Mr. Li to the Mayor hotline 12345 reflected: May 19, I in the plaza in Hao Feng, Colin Store bought a wall-mounted toilet, installed, the toilet often appear problems, can not be used. I and the store and Kohler Company maintenance department to negotiate, request a replacement, have not fruit, I hope the relevant departments to help solve.