New rules for management to provide legal protection of user rights

Recently, the Ministry of Culture promulgated the first part of our country specifically for the network game management and regulation of the Department regulations "Network game management interim measures", the network game industry in the protection of minors, the virtual currency issue and transaction management and user rights and interests of the system norms.　　The plan will be implemented on August 1.　　Professor Yu Zhigang said that the introduction of the "Method" is a new measure to strengthen the regulation of online game market order in recent years, especially for protecting the legitimate rights and interests of online gaming users.　　Safeguarding the rights and interests of consumers in recent years, China's online gaming supervision has never stopped, although the initial exploration of the network real-name system has achieved a little success, however, the network game industry, all kinds of ills still exist, and has a new trend. China Consumer Association staff said: "In the Internet complaints, reflecting the relatively large number of network game services, game service providers to change the content of services, service scope and service period, game points and game equipment, such as virtual property stolen, and some even shut down the consumer's game account, serious infringement of consumer legitimate rights and interests "The negative impact of online games on minors is particularly pronounced," says Prof Yu Zhigang. The existence of the game of violence, pornography, fraud and other problems will be through an inexplicable force, to affect the player in reality to deal with the problem of the behavior of the method. The problem of the rights and interests of the game players is becoming more and more serious, and the online gaming industry is becoming more and more chaotic. "" "stolen number of frequent, plug-in rampant, no reason ' seal ', no refunds and other issues are very common, but we almost no one knows how to solve.　　"Shambon, who works in Guizhou province, said. Over the past decade, consumers have been the biggest victims of the frenzied expansion of the Chinese online gaming industry, driven by interest.　　There has been no comprehensive laws or regulations to solve this problem, to maintain the legitimate rights and interests of online gaming users. Professor Yu Zhigang said: "It is necessary to use a comprehensive regulation to standardize the chaotic state of online games and to safeguard the legitimate rights and interests of the players." In the past 10 years, the moral bottom line of online games industry and windfall profits are always tortured, can not be caused by too much gray zone. "For the management of online games to provide legal protection Ministry of Culture and Marketing department director Xiong said:" The "approach" mainly on the network game of the main access and content management further clear, the virtual currency of the network game, operating norms, research and development guidance, consumer rights and interests of the security provisions, To further deepen and refine the network game management to provide legal protection. "Xiong further said:" At present, the network game market users ' rights and interests dispute outstanding performance in some network game operators in the user's legitimate rights and interests are infringed or disputes with online game users, prevarication burden of proof, some operators through the formulation of format agreement, the unequal Overlord clause to impose on users. "To protect the legitimate rights and interests of consumers is first mentioned, in response to the issue of consumer rights and interests," the approach stressed: Network game management units should be in the RegulationFan's own business activities on the basis of efforts to protect the legitimate rights and interests of users of online games. "I also like to play online games, often hear my friends complain that their number has been stolen or no reason to have a lot of experience value, and even have been forced to seal the case." They all hate these so-called "overlord clause", but more is helpless. Mr. Yang, who lives in Haidian district, Beijing, said: "Well now, with this regulation, when rights and interests are violated, it is not just complaining." "We, as legitimate game operators, have always supported and complied with the laws and regulations of the country," said a staff member of a net operator. From the perspective of industry development, we would like to see this industry norms, healthy development. Professor Yu Zhigang said: "The measures issued by the affirmation, whether the protection of minors or the first mention to maintain the rights of online gaming consumers, the promulgation of laws and regulations is very timely, meaningful." In particular, the empowerment of user assistance is the most innovative point. So after the user to uphold the rights of the laws, is a great progress. "Building a safe and orderly network environment" in July 2005, the Ministry of Culture and the Ministry of Information Industry had published a regulatory document entitled "A number of views on the development and management of online games", from the current situation and development goals of China's online game market,　　Support the network game industry healthy Development and standardize the network game market order three aspects put forward 13 views.　　The 2010 approach, based on a number of views in 2005, added "online Virtual goods" and "player rights and interests maintenance" to two areas that were not mentioned. "From the 2005" On the development of network games and management of a number of views on the enactment of the 2010 "Network game management interim measures", the user's legitimate rights and interests of online maintenance from scratch, this is progress.　　"said Professor Yu Zhigang. "Relative to these seemingly complete provisions, netizens are more looking forward to how to effectively implement and implement, truly improve its enforceability, the construction of a safe, orderly, green network environment, we have a long way."　　Professor Shankai, University of Posts and telecommunications, said. Not long ago, the Ministry of Culture held a seminar on standardizing the service standards of the online gaming industry, which was another substantive effort by the Ministry of Culture to protect the rights of online gaming consumers.