Ningbo launches domestic first online group purchase dispute treatment method

Zhejiang online December 26 News yesterday afternoon, the first domestic network buy consumer dispute treatment methods in the Ningbo trade and Industry Bureau, Consumer Protection Committee, such as the promotion of the introduction. In addition to the dispute, the scheme will also include group buying enterprises into the scope of credit supervision. This will promote in recent years constantly shuffling and restructuring of the group buying industry, into a new period of development.

-Spring to spring and back

In recent years, the rapid growth of online group purchase has become an important form of network transactions. As of the end of 2011, the number of Chinese group purchase sites of about 4,000, group purchase number of users up to 64.65 million, group purchase market transactions reached 23.7 billion yuan.

Online group buying embodies the "collective bargaining" of the wholesale advantage, the price is indeed seductive. Take the movie ticket for example, at ordinary times 70 yuan to 80 yuan a movie ticket, in Yong Cheng's some buys the website to be only 30 yuan, some dining consumption discount, usually also can below 50 percent.

However, due to the market access threshold is not high, network group buying competition intensified, the industry several rounds of shuffle, a large number of small group purchase sites closed down or acquired, the major group buying companies are facing a capital cold and netizens to buy enthusiasm subsided double test. Data show that the group buying industry in December 2011 Average daily coverage of 33.53 million people reached the all-time high, since then began to decline; in June 2012, the average daily coverage of the group buying industry reached its lowest point.

Ningbo's group buying site also experienced ups and downs. October 2010, the survey showed that there are 31 group buying sites in Ningbo. Among them, 17 for the Ningbo Local group buying website, 14 for the national group buying website set up Ningbo Branch Station. In March this year, the Industry and Commerce Department of the city's second group purchase site survey found that a total of 16 purchase sites in Ningbo, of which 13 for the Ningbo Local group buying website, 3 for the national group buying website set up Ningbo Branch, these sites are registered by industry and commerce. By the end of last month, a total of 63 group buying sites in Ningbo activities, including 47 foreign group buying sites.

-Consumers "grow up overnight"

From 24 coupons to buy the net Ningbo station suddenly closed, to the rise of the cost of a good, from the purchase of ultra-low discount goods and services to the happy, to the business "human evaporation" caused by panic. 2012 Ningbo consumer through this special shopping style, it seems that "overnight grow up."

Indeed, group buying in the consumer benefits at the same time, the resulting consumer disputes are increasing. From January 2012 to December 17th, the city's consumer and industrial 12315 complaints Center to accept the network group purchase of consumer complaints 477, an increase of 216%, compared with the 2010 period is more than 23 times times the increase.

Group buying complaints are mainly concentrated in photo photography, hotel catering, beauty salons, KTV and other service areas of consumption; The main reasons for the complaints mainly include the closure of business websites, the restrictions on the consumption of business, false propaganda, returns (money) difficult.

Municipal Consumer Protection committee Secretary General Schminwei said, nearly two months to buy advice, complaints of more calls, reflecting the business, the site closed closure caused by the infringement is a complaint hot spot. Schminwei Frankly, group buying mediation is more difficult, many failed to end.

Actual goods and services are different from those introduced online, consumers after the league found to be false publicity, payment of goods not redeemed merchandise during the sudden closure of the site, group purchase cooperation business "running" and other phenomena occur frequently, more typical such as this year Ningbo occurred in the "bean Sprouts", "Moore International" group dispute events, Involved in a number of group purchase sites, 955 consumers and more than 100,000 yuan in the amount of goods. These events have made consumers wary of buying websites.

-management norms should be potential

To protect the interests of consumers, but also to promote the healthy long-term development of group buying industry, city Trade and Industry Bureau, the city's Consumer Insurance committee recently issued the "Ningbo Network group purchase consumption dispute Treatment (interim) measures", five acts as fraud, on the resulting disputes, the Consumer Protection Committee to support consumers put forward "refund one loss one" appeal.

These five kinds of behavior are: No Business license organization Group Purchase, phishing other websites engaged in group buying, to buy for the guise of inducing others to shop, publish or use false information, without justifiable reasons for consumers to stop group purchase.

The scheme also provides that: the consumer requests the website operator to issue the purchase certificate or the service document (invoice), the operator should issue; the commodity of group purchase should also be in accordance with the relevant regulations of the State, carry out return, replace, repair ("three packs"); say "No" to the Overlord clause "No refund Expired" The operator may sell the purchase goods or provide the service by the way of the advance payment, and shall not set the provisions for restricting the consumers ' rights and interests after the expiration of the overdue payment or limiting the payment to the website account.

In addition to resolving consumer disputes, the method will also be group buying enterprises listed in the credit supervision, once the violation will be recorded and deducted the corresponding points, which due to poor management and other reasons for the closure of the escape, the implementation of a vote veto and included in the Blacklist database, the site will not be able to engage in Ding Jin, deputy director of the city Trade and Industry Bureau, said that the industry and Commerce departments will further strict access to the net, set up a network group purchase monitoring mechanism, and the internal and external joint supervision mechanism to promote the healthy development of online group buying.

Extended Reading

Six strokes to maintain group buying rights

In order to enhance consumers to prevent the risk of network Group purchase awareness, and effectively protect their rights and interests, yesterday, the City Consumer Protection Committee to remind consumers, network buying should pay attention to six aspects.

First, to understand the brand, origin, price and performance of goods, if the price and shopping malls of similar goods are too wide gap, we must increase vigilance.

Second, the choice of professional strong, high credibility of the website and vendors, see contact, whether to publicize ICP record number and electronic business license and other information.

Third, prior to the site, the seller agreed to product quality problems after the two sides of the responsibility and rights and other matters, and retain the relevant records to facilitate the ex post facto protection basis.

Four, as far as possible to choose a Third-party payment platform intermediary payment or goods to the inspection after payment, should not do not to the website to provide personal account direct payment.

Five, after the purchase of goods, found that the purchase of counterfeit goods, should be timely report to the relevant departments, and pay attention to maintain the network of purchase evidence (such as electronic Confirmation code).

Six, the purchase of goods to request invoices, invoices are transactions vouchers, but also consumer rights when the important evidence.