Ningxia Telecom no reason to terminate the Easy Pass Card package experts said that has constituted a breach of contract

Ningxia Telecom Tianyi Card advertising, said the card is valid until June 30. May 19 Morning News, a number of users through a variety of channels to complain about Ningxia Telecom in the absence of notice to users under the premise of privately stopped the easy access Card package service, resulting in the package can not be used. Ningxia Telecom in the receipt of user complaints after the request of users to mail easy to pass the card for testing, and the card has problems can not be repaired by paying recharge cards or cash, but no longer restore services for users.　　Some experts said that Ningxia Telecom's move has constituted a default. User easy to pass the card without reason to stop using a Mr. Qin to Sina technology to reflect their own easy access card package was stopped for no reason. He said that May 12, his easy access card can also be used normally, but by the morning of May 13, he found that the phone can not be played or answered, text messages can not receive and send, and even the telecom customer service phone can not be exhaled.　　Mr. Qin said that his mobile phone card still has a balance, not because of his own fees caused by mobile phone downtime. Mr. Qin said that the Yi Tong card is Ningxia Telecom 2010 end of the launch of the mobile package, family package business, the user to pay 0.3 per day fee, can bind a China Telecom's fixed or mobile phone number, you can realize the free call with the binding number, even in the roaming state does not charge fees.　　The card is anonymous and not reported as long as the user does not owe the fee.　　Free call, do not charge roaming fees such preferential conditions naturally let a lot of users rejoice, many consumers pay high prices for easy access card, some users spent 300 yuan, and users spent more than 500 yuan. such as Mr. Qin bought the easy access card but no reason to encounter stop the service users are not a few.　　According to Sina Science and technology statistics, from April 15 to May 18, only on the 315 hotline website complained that the problem reached 66. Also has the user spontaneously organizes to defend rights. On Sina Weibo, "Ningxia Telecom easy to access card rights" Weibo has been registered, users have taken the "Ningxia Telecom fraud Door" video complained of their own encounter, as of May 17 afternoon, video clicks exceeded 50,000.　　These have the same encounter of the user also set up 7 QQ group to defend rights, has nearly 1000 people participate in it, and the number of defenders is still increasing. Ningxia Telecom says there are problems in refusing to resume service according to Mr. Qin and other netizens reflect, they are in the easy access card after the call Ningxia Telecom customer service, has been the basic unanimous reply. Ningxia Telecom said the card is in a normal state, the card can not be used is likely to be a problem card.　　Ningxia Telecom requested these users to mail the card to Ningxia Telecom for data detection. On the evening of May 15, Sina Technology calls Ningxia Telecom customer service phone to inquire about a user complained of the easy access card number, a customer service personnel after checked this number said, "The card also has the balance, has not been shut down, is in the normal condition, but cannot dial and receives listens, possibly is the card to have the breakdown."　　She said she would submit a fault list and then contact Sina Technology. Many users in the first complaint of Ningxia Telecom after the same with Sina technology similar feedback. Ningxia Telecom requires these usersMail the card to Ningxia Telecom for data detection.　　May 15, Mr. Qin complained to China Telecom headquarters, however, the dramatic scene happened. May 16 around 15:13 P.M., Ningxia Telecom called Mr. Qin asked the situation, and asked Mr. Qin will card sent back to the card for testing, and called this is "the only way." Mr. Qin said he did not want to send cards.　　16:50 P.M., Ningxia Telecom, another customer service staff call Mr. Qin, request to send cards. 17:32, Ningxia Telecom's third customer service staff call Mr. Qin said, Mr. Qin sent the card has been received, detection found indeed bad, has been unable to repair.　　In fact, Mr. Qin did not send his easy-pass card to Ningxia Telecom for testing.　　18:35, Ningxia Telecom's fourth customer service staff to call Mr. Qin, Mr. Qin will card sent back to the card for testing, and hope that Mr. Qin proposed a compensation scheme, and said that can pay 200 yuan recharge card as compensation for the loss of Mr. Qin, also called this is "the only way." May 17 17 o'clock in the afternoon, Sina science and technology complaints also received the reply of Ningxia Telecom, the request Sina technology will be sent back to Ningxia Province to detect the card, and through 09522020175 of the message sent the platform address, signed is "China Telecom Shizuishan branch." In fact, when the user through this "the only way" mail their own card, the user again call Ningxia Telecom Customer service inquiries to resolve the progress, customer service personnel without exception to say that the card is indeed a problem, has been unable to repair. Ningxia Telecom proposed compensation scheme is to pay the user 200 Yuan recharge card, or double the balance, or 100 to 200 of cash.　　The request to restore the service is not acceptable to the user. As of May 19 night 20 o'clock, a user to Sina science and technology reflect, this batch of users encounter easy access cards to stop the service in the restoration of services yesterday, but the restoration of services today has been stopped.　　And from April onwards, users encounter easy access cards to stop serving the longest one months. Experts say Ningxia Telecom is a breach of contract to provide users with telecommunications services to the problem, regulation 41st of the Telecommunication Regulations also stipulates that "the telecommunications business operator shall not have the following acts in telecommunication services: (iv) The denial, delay or suspension of telecommunication services to telecommunication subscribers without justifiable reasons."　　"The Beijing Bar Association Consumer Rights Protection Professional Committee director Chu Baochang to Sina Technology, from this incident, Ningxia Telecom and users constitute a contractual relationship between the two sides should be in accordance with the contract agreed to enjoy rights and performance obligations." He believes that if Ningxia Telecom to change the user's business, should be submitted to the user, the user agreed to change the contract.　　No statutory or agreed by the unilateral cessation of telecommunications services clearly constitute a breach of contract, Ningxia Telecom should bear the responsibility of breach of contract. He also said that the mobile phone package is designed by telecom operators, the cost of packages and fees are accounted for by operators, he called on operators to comply with the agreement, saidIntegrity。 While teaching users to defend the rights, Chu Baochang again called for a decline in telecommunications tariffs, "operators roaming and other charges are very low, and we and the United States and other countries, the level of tariffs still have a big gap, telecommunications enterprises should further cut tariffs." He said at last. (Renqing)