No compensation for delivery delay

Reporter investigate distribution delay no compensation want to pay another fee

In recent days, the domestic first-line electric business enterprise "joint effort" set off a promotional feast in the year, the electric business enterprise between big dozen mouth war, while earning pots full, but express delivery but "off the chain" is difficult to guarantee. A number of consumers complained that two days after the goods are still in the warehouse distribution, order delivery is much slower than usual.

Reporters also noted that, although the electric dealers have stressed the fast delivery, but in order to delay, the electric business enterprises did not give a clear compensation measures, express new GB also failed to make effective constraints, but to ensure that the prescription will require additional payment to purchase services. Electric dealer Frequent promotion also make the courier become fragrant pastry, net statistics show that June national courier average salary of 3577 yuan/month, compared to February this year, the rise of about 500 yuan.

Status: No compensation for delivery delay

In recent days, including when, the Beijing-east and other electric companies launched the year in the big promotional activities, but in order to increase the volume, the electric business enterprises to earn pots full of time, express delivery business is difficult to guarantee. A consumer complained that the 18th under the Dangdang order, to 20th also in the distribution, there are orders of the logistics information has been delayed update.

Dangdang side of the bulletin said, by the promotion of large concessions, Beijing warehouse in 20th, 21st issued book orders, in addition to Beijing, Hebei, Tianjin, Shanghai, Guangzhou, Shenzhen region outside the customer submitted orders will be postponed 1-2 days, when the self-owned department stores, business orders are not affected.

Jingdong Mall also said that orders to grow faster than expected, in the recent period of time, some areas of the shipment will be a certain delay.

It is worth noting that, although the electric business enterprises have emphasized their own distribution quickly, but in order to delay, the electric business enterprises have not given a clear compensation measures. and the guarantee of the need for additional fees to purchase services, such as the Beijing-east of the 49 yuan per single "Speed Tatsu" distribution services, Dangdang "express delivery Door-to-door" per single 10 yuan.

In fact, last year has been the implementation of the new national standard Express delivery delay provisions, with the city 3 days, off-site 7 days express delivery is not even delayed, delay compensation should be exempted from this service costs (excluding additional charges). But many of the dealers are offering free shipping, which means consumers can only wait. In the past cases, the consumer is only a few yuan to dozens of yuan to pay for coupons.

Industry: Electricity quotient is not one-time

Some insiders pointed out that logistics distribution, door-to-door installation, after-sale maintenance should be the electrical business enterprises should pay attention to, can not just do a one-time sale.

The Courier's salary is also rising. NET statistics show that, in June, Shenzhen Express Company for the delivery of the highest wages, on average 4769 yuan/month, Guangzhou for 3894 yuan/month. Reporter Sodongdong