No reason to return is not well implemented

The original gold from each reporter by reporters from Beijing

Up till now, the new "Consumer Protection Law" (hereinafter referred to as "Consumer Law") has been officially implemented for 4 months. However, the newly added "online shopping within 7 days without any reason to return" has not been well received implement.

Recently, the State Administration for Industry and Commerce and the Chinese Consumers Association jointly called the 10 major e-commerce companies such as Alibaba Group, Jingdong Mall and No. 1 stores to conduct interviews and main contents of interviews It is with participating participants electricity "about the law of the three chapters," and urge the electric business enterprises to fulfill the "Consumer Law" in the "no reason to return" requirement.

According to the requirements of SAIC, 10 E-commerce companies involved in the interviews should carry out self-examination and correction within 30 days and seriously implement the provisions of "No reason to return within 7 days" in their business activities.

No reason to return to maintain the "right of remorse"

In October last year, the NPC Standing Committee passed a decision on revising the "Consumer Law," in which the protection of consumers in new consumption patterns such as online shopping can be more reflected. Consumers can buy products online through the Internet. "There are no reasons within 7 days Return ", and without explanation of the reasons.

In February this year, SAIC announced the Measures for the Administration of Internet Transactions, reiterating the requirement of no reason to return within 7 days. March 1 this year, the revised "Consumer Law" came into effect.

However, the provisions of the law encountered many difficulties in its implementation.

Not long ago, SAIC issued the "Basic Situation of Market Main Body Development, Market Supervision and Consumer Protection during the First Half of 2014", which shows that the implementation of this rule was not very smooth in the first half of this year. According to the analysis of online shopping appeals analyzed by 12315 centers in Beijing, Shanghai, Nanjing, Hangzhou and Guangzhou with relatively centralized e-commerce platforms, 1380 complaints related to the new "Consumer Law" were involved, including "no reason to return within 7 days" 741 complaints, accounting for 53.69% of the total complaints related to the new Consumer Law.

A spokesman for the General Office of the State Administration for Industry and Commerce and a spokesman for the FAFG said on the occasion that there were constant consumer disputes arising from the new rules of "eliminating the law" such as "no reason to return within 7 days".

At the meeting, Yang Hongcan, director of the Consumer Protection and Protection Bureau of SAIC, said that there are three common problems in the e-commerce industry in implementing the relevant provisions of "No reason to return within 7 days". For commodities that are not subject to "no reason to return" Marking is not obvious, the lack of one-on-one confirmation process in the shopping process, resulting in consumer confusion when purchasing, consumer unilateral interpretation of the electric business does not approve; e-commerce enterprises will be "good product" is equivalent to "not Affect the secondary sales ", the return standard is too harsh, leading to consumer return processing cycle length, low efficiency, return disputes; part of the shop operators for various reasons not to fulfill the obligation to return the goods, the third party platform not yet managed responsibility.

According to Yang Hongcan, the system of "no law to return within 7 days" stipulated in the "Consumer Law" protects consumers' right of "regretting" and "no reason to return" does not mean the return of goods with quality problems. When they are shopping remotely, the consumers are not satisfied You can return.

"Covenant three chapters" to ensure that no reason to return

In this meeting, SAIC and China Consumer Association also asked the participating e-commerce enterprises and other electronics companies in the industry within 30 days after the end of the self-examination and self-correction, in order to ensure that " No reason to return within 7 days, "the provisions of the business activities have been truly implemented, and the major electricity supplier will also implement the rectification of the formation of written materials, submitted within 30 days of the SAIC Consumer Protection Bureau.

In order to prevent the occurrence of non-performance of duties of major electricity suppliers after the interview, Yang Hongcan appealed to the participating electricity supplier enterprises about the "three chapters of the Covenant."

Journalists from the "Daily Economic News" have learned that SAIC requires, in addition to the statutory exclusions, to state the reasons for excluding the applicable "goods with no reason to return within the first seven days", specify the reasons why the reasons for not applying are reasonable and legal, and indicate Fall into each specific commodity, in the process of consumer shopping must have "one to one" confirmation link.

At the same time, to make it clear that "good goods" means that the goods themselves are in good condition. To dismantle the packaging in order to check out the goods should not be used as a refusal to return goods.

The "Jurisprudence Chapter Three" finally requires that third-party trading platform operators effectively fulfill their own responsibilities to ensure that "no reason to return within 7 days Provisions" in all corners of the platform can be implemented, otherwise according to the law to assume responsibility.