Notice on how to promote the orderly development of taxi call services such as mobile phone software

May 27 Afternoon News, the Ministry of Transport today drafted a request for advice, the notice for the "on the promotion of mobile phone software to call cars and other taxi call service orderly development Notice (draft)" (hereinafter referred to as "notice").

The draft notice has a total of 8 provisions: further promote the coordinated and orderly development of all kinds of taxi call services, speed up the realization of taxi service management information sharing, strict driver terminal software distribution and use management, and gradually realize the unified access management of taxi calling service; security code for taxi calling service , strictly enforcing the rules of taxi price management, strengthening the market supervision of mobile phone software service and promoting the construction of taxi information.

The draft notice states that future taxi calls will be administered uniformly. All the competent departments of transportation should strengthen the unified access and management of taxi calling service, the gradual realization of artificial telephone call car, mobile phone software call car, network and other means of the vehicle demand information, through a unified urban taxi call service platform to operate, and pushed to the unified vehicle Terminal broadcast.

In the area of price management, the draft notice indicates that the marketing incentive scheme of the call service enterprises, such as mobile phone software vehicle information service providers, should communicate with the urban transportation authorities in advance 10th and announce the implementation standard and time limit of the incentive plan to the society in advance 5th.

The Office of Transport Department pointed out that the "notice" is currently only for the draft, is now open to the community for comments, the public can provide feedback. (Chang)

The following is the full text of the notice:

Transportation Department to promote mobile phone software

Notice on orderly development of taxi call service

(Draft for comments)

In order to adapt to mobile phone software call car and other taxi call service rapid popularization of the new situation, maintain a good taxi market order, improve the taxi service quality, protect the interests of the vast number of passengers and all parties to promote the healthy development of taxi industry, after research, the relevant matters are notified as follows:

I. Further promoting the coordinated and orderly development of all kinds of taxi call services

Taxi call service is based on the passenger through the telecommunications, network and other means of the booking request, in accordance with the agreed time and place to provide taxi operating services, including artificial telephone call car, mobile phone software call car, network, such as a variety of service methods. The development of taxi call service is of great significance in changing taxi operation mode, facilitating passenger travel, improving service quality, alleviating traffic congestion and promoting energy saving and emission reduction. Mobile phone software Calling service is a new service model formed by the deep integration of software technology, mobile internet technology and taxi industry in recent years. The artificial telephone call vehicle may provide the basic electric call service for the passenger who does not use the handset software to call the vehicle, is advantageous to the safeguard more people convenient travel. All the departments in charge of transportation should fully understand the significance of developing various kinds of taxi calling service. Strengthen the top-level planning and design, focus on creating an open, fair, standardized and orderly healthy development environment, and actively encourage support for all types of taxi call service mode innovation and development, and continuously improve service efficiency and service levels, and promote the establishment of high-quality, Differentiated, many forms of taxi service system for the masses to provide more convenient taxi services.

Second, speed up the realization of taxi service management information sharing

It is an important part of the information construction of taxi industry to provide the taxi call service function. All the departments in charge of transportation should co-ordinate the development of taxi call service and information construction, study and establish a unified and open taxi service Management Information system data exchange and sharing protocol to realize information sharing and interconnection. The shared information should include the basic information of taxi vehicle and driver, location information, information of empty heavy vehicle, service quality credit, and the information of appointment, dispatch, response, service and quality evaluation of the driver service. Through the information synchronization and other technical means, realizes to the taxi call service the complete record, the prompt tracking and the whole process supervision.

Third, the strict driver terminal software distribution and use management

All the departments in charge of transportation should supervise the mobile phone software calling information service providers to strengthen the management of driver terminal software, improve the management system, standardize the management procedures, and prevent illegal operation by using mobile phone software. Mobile phone software call vehicle information service provider in the issuance of driver terminal software, should be compared with the city Taxi Service Management Information system related information, verify that the registered driver and vehicle with legal operational qualifications can be issued before. When a taxi driver obtains the permission of the driver's terminal software, he shall not transfer or lease it to others, and shall promptly cancel or update the service account information when he loses or replaces the mobile phone. Mobile phone software call vehicle information service provider in the mobile phone software call the vehicle service process, should be the driver Terminal software positioning System location and the corresponding taxi car terminal location for comparison, confirm latitude and longitude position basic overlap can be pushed to send instant call order information.

Four, the gradual realization of taxi call service unified access Management

All the competent departments of transportation should strengthen the unified access and management of taxi calling service, the gradual realization of artificial telephone call car, mobile phone software call car, network and other means of the vehicle demand information, through a unified urban taxi call service platform to operate, and pushed to the unified vehicle Terminal broadcast ( The unified vehicle terminal can bind the driver terminal software and realizes the information synchronization), the broadcast should be clear to call the vehicle demand information source channel, the reservation call vehicle information may push to the driver terminal software simultaneously. Mobile phone software to encourage information service providers to play their own advantages, participate in taxi call service platform construction and technical reform, strengthen order management, optimize the dispatch rules, improve service levels. For the current taxi call service platform and vehicle terminal equipment function and configuration conditions are relatively backward, can not guarantee the mobile phone software to call the car service high quality and efficient operation of the city, transport authorities to speed up the taxi call service platform and vehicle terminal equipment upgrades, We encourage all parties in the market to develop high-performance vehicle-mounted terminals that adapt to the development of new services, such as mobile phone software calling services. Prior to this, can be allowed to call the car demand information directly through the mobile phone, but the city taxi call service platform should be able to achieve the entire process of recording and supervision.

Safety code for the security of taxi call service

All the departments in charge of transportation should strictly implement the safety regulations and ensure the safety of taxi driving. Taxi operators must standardize the installation of taxi-specific vehicle facilities, not in the car to hang or put the impact of driving safety equipment. Taxi drivers are not allowed to pick up and use mobile phones during their journey. The use of mobile phone inquiries or response to call the business, should be stopped in the vehicle, does not affect the driving safety of the state. We encourage the development and use of a new type of answering device that meets safety requirements and facilitates driver operation. The taxi driver shall, in accordance with the regulations, open the calling service sign or suspend the operation sign, and arrive at the agreed place on time after the successful receipt of the order. Failure to provide a taxi call service after the docking list is deemed to be an act of refusing hire. The competent department of Urban transportation should guide the mobile phone software call vehicle information service providers and other relevant parties to further improve the city taxi service management information system and mobile phone call software function settings, to realize the demand information can only be sent to No-load taxi and broadcast. Mobile phone software call vehicle information service providers should actively cooperate with relevant departments to effectively prevent and properly handle the use of mobile phone call software to publish bad information and other acts.

Strict enforcement of taxi price management regulations

Taxi Call service charges shall be in accordance with the relevant provisions of the local taxi tariff management, shall not violate the provisions of price increases, bargaining. Passengers who charge other charges for violating the regulations shall have the right to refuse the fares and may lodge complaints with the municipal transportation authorities to deal with the relevant regulations. The competent departments of urban transportation should increase publicity and law enforcement, supervise taxi drivers to collect fees according to relevant regulations, prevent and combat arbitrary charges and hikes behavior. Mobile phone software vehicle information service providers, such as call service enterprises to implement market incentive schemes, should be in advance 10th with the urban transport authorities to communicate, and in advance 5th to the public to announce the implementation of the incentive plan and time limits.

Strengthening the market supervision of mobile phone software calling service

Local transportation authorities should strengthen the market supervision of mobile phone software call service, maintain the order of taxi market, properly handle the disputes of taxi call service quality, and protect the legitimate rights and interests of all parties. In order to determine the service time and service range of mobile phone software, the competent departments of transportation and transportation should combine the local reality. In the airport, railway stations, such as the establishment of a unified taxi dispatching service station or the implementation of queues waiting for the place, taxi drivers should be subject to the dispatch command, in order to queue up for passengers, not through the phone to call the car software and other means in the queue waiting area showmanship. For mobile phone software call vehicle information service providers are not required to access the city Taxi Service Management information system, incomplete synchronization to achieve information sharing, not accept the unified access management, the illegal issue of driver terminal software, in the software to provide the price of illegal price bargaining function and other disruptions in the market order behavior, All over the Department of Transportation authorities to urge mobile phone software to call the vehicle information service providers timely rectification. For the rectification of the weak, can suspend the mobile phone call software in the taxi market use. Refuses to rectify, ordered to withdraw from the taxi market.

Eight, comprehensively promote the taxi information construction

All the competent departments of transportation should adapt to the new taxi service requirements and speed up the establishment and improvement of urban taxi service Management Information system. For the city which has not yet established the taxi Service Management information system, or has established but the overall function and the equipment cannot meet the demand for the development of the calling service and the requirement of this notice, the city Transportation competent department should make a feasible plan, report to the local people's government actively, and enlist the support Speeding up the construction or upgrading of taxi service management information system. The construction of Urban taxi service management information system should conform to the relevant technical standards such as taxi service management information system, and consider all kinds of taxi calling service modes such as mobile phone software. Before the establishment and perfection of the taxi Service Management Information system, it is necessary to implement the mobile phone software calling service, and the municipal transportation authorities should strengthen the overall coordination and the implementation of the transitional period in the light of local practice and strictly implement, maintain the taxi market order and the lawful rights and interests of all parties. In order to avoid duplication of development and waste of funds, the Department of Highway Science and Research Institute of the Ministry of Management, based on summarizing the experience of the National Taxi Service MIS, researched and developed the general version software of the City Taxi Service Management Information system, which can be freely selected everywhere.

Transport authorities around the world to continue to encourage the mobile Internet as the representative of the new generation of information technology in the taxi industry, the integration of innovation, actively explore the development of various types of service models, enrich the service content, improve service levels, promote the taxi industry transformation and upgrading, and better safeguard the people to facilitate travel. All over the mobile phone software calls and other taxi call service development issues and suggestions, please timely feedback to the Department of Transport.