Off-site replenishment card service lockout claims 50% risk

It times reporter Qianlifu "I go to Shanghai on business, mobile phone card suddenly ineffective, incredibly said can not off-site replenishment card, do I have to play a fly back to a special complement card?" "NET friend Tina complains on Weibo, some time ago she from Xiamen to Shanghai business trip, encounter such" misfortune ", originally thought in Shanghai can make up cards, which material by customer service hotline flatly refused," to make up cards can only return to the original place. " "Travel or travel in the outside, mobile phone stolen, SIM card failure to let the user annoying, coupled with the inability to timely repair cards, more users urgent urgent." As a matter of fact, there have been years of complementary card business in the past, why is the old service stopped now? Can not be a place to make up cards hard to lose card people because there are two of mobile phones, Tina back to Xiamen after the card, although did not delay their work, but Tina still feel a little depressed. Mr. Liu also had a similar encounter, during the summer he took his son from the field to Shanghai to travel, but just off the train to find his mobile phone disappeared. This let him sigh unlucky, so he went to the mobile phone shop to buy a new mobile phone, ready to move the business hall to fill card, but in call Mobile customer service hotline to check which business Hall can handle, was told that "off-site replenishment card has all stopped." Mr. Liu some do not understand, the off-site replenishment card why to stop it? He had to buy a prepaid card for his mobile phone in Shanghai for temporary use. The reporter called the Mobile 10086 Customer Service hotline, the wiring personnel said, the off-site replenishment card service has now stopped processing, to make up the card can only return to the local to fill in the account. As for the reasons, the customer is not clearly explained. The reporter also dialed another two operators, telecom and Unicom's customer service hotline, learned that the results are: can be handled, but not all telecommunications and unicom business Hall can be handled off-site replenishment card, only to the designated business hall to do. "Need to take a good ID card, but also remember the user card password," said Shanghai Unicom customer service. Business Hall said some provinces can fill but there is a risk although Shanghai Mobile customer Service Hotline said, the hall can not handle a different place, but the reporter visits, the situation is not necessarily. July 30, the reporter came to Nanjingxilu mobile business Hall, ask whether can handle off-site replenishment card. "To see the location of the original card, some provinces can be filled, some provinces do not," the Business Hall service personnel said. Reporter said to fill Anhui mobile phone card, service personnel said, can fill, but not necessarily succeed, "there is a 50% chance of failure." "That is, after the card is filled, there may be no service or emergency call only." Why is there such a strange phenomenon? The reporter further inquires the reason, the business Hall personnel expresses not clear: "may be the system relations". This kind of thing user Zhao also met, she is Shanghai people, some time ago to Beijing business trip, mobile phone card is bad, so go to mobile business Hall consultation. Business staff told her that at present, in Henan, Hubei, Zhejiang, Jiangsu, Qinghai, Anhui and other places to open a complementary card business, "but not including Shanghai, and the card can not guarantee 100% success." "When the recovery is unknown off-site replenishment card business is an old business," before there is this service, but later canceled ", aMobile company Personage says. Reporter learned that in August 2011, China Mobile Group to the provincial companies issued an urgent notice, the request from the year of September 1 to suspend the cross-district card business processing, the reason is to better protect customer information security. "Because at that time, the user was an alien card and fraud, so the group issued a dispatch." "said the mobile person. Indeed, the phone card was replaced by others, resulting in the loss of the news in recent years in the newspapers. It is natural that operators should strengthen safety precautions, but they should not be unworthy. Stop off-site replenishment card, obviously will be lost card users to bring more unchanged, increase the cost of higher, "So in the field can only go back to the card, I feel not very humane," said Tina. Operators should find a balance between information security and user-friendly, so that users enjoy a better quality of service.