Office 365 let Dragon Tin Road better logistics information management

Beijing Dragon Tin Road Logistics Limited Company general manager Scholchenwei represents the construction of logistics tracking system is my company to the business process, management information, service standardization take an important step. Not only that, I believe that through future business applications on Office 365 platforms, we will be able to improve our business management capabilities to enhance our competitiveness in the industry "

Beijing Dragon Tin Road Logistics Co., Ltd. (hereinafter referred to as "Dragon Road") is headquartered in Beijing, major cities in the country has more than 30 business outlets, the company was founded, on the integration of Singapore and the Netherlands Advanced management experience and business model, adhere to customer focus, and has won the "National Logistics industry Outstanding Integrity Enterprise", National Logistics Enterprise Comprehensive evaluation AAA Enterprise, 2005 annual "China Logistics market Customer Satisfaction Unit" and other honorary titles.

As the domestic third party logistics industry in the rapid development of enterprises, its information construction has been the attention of corporate decision-making, "information to promote business development" has become the consensus of the company's management. With the continuous development of the business, traditional logistics order Processing method is difficult to meet the increasing order business processing capacity, the way to manually query orders can not be faster to meet customer requirements. The company's business development and network construction needs to be implemented under controllable IT budgets and simple IT management. After an evaluation of Office 365, Dragon Tin decided to use Office 365来 to promote logistics information management, improve the enterprise's rapid response capability.

"Office 365 consolidates all the business collaboration and communication tools that are needed in our day-to-day business applications, allowing us to streamline our business with the most familiar Office software through a highly efficient cloud experience, helping companies deliver their core competencies; a consistent experience across devices allows us to respond to customer needs in a timely manner, To provide customers with more professional services, let us seize opportunities anytime.

--Gao Gao, department manager of Business Management Department

Application background

Beijing Dragon Tin Road Logistics Co., Ltd. the urgent need to establish a cargo tracking system to achieve customer service information and automation, at any time to resolve and deal with customer requests, and in the expansion of new business outlets quickly adopt a new system, and thus improve the core competitiveness of enterprises.

Logistics service personnel can only deal with emergency services through mobile phone calls

Dragon Tin Road Logistics service personnel due to business needs, outside delivery or dealing with customers for more time, if the way to meet customer requests for rapid processing, can only use mobile phone communication, it is difficult to visually view the business information situation. Need to use a variety of mobile devices to improve the business situation quickly grasp, timely response and respond to customer requests, seize potential customers.

Lack of professional IT management team

As a small and medium-sized enterprise, Dragon Tin Road IT management is always plagued them a big problem, it is difficult to equip a professional IT management team to maintain the information services of various outlets, each encounter system upgrades, operational maintenance and technical support problems are very headache, I hope that the use of lean IT team to the company and the network to provide strong IT support.

Manual handling of logistics information

Dragon Tin Road, the original business relies on customer service manual input Excel form processing, this way inefficient, and error prone, may affect the entire business link. For customers, can not online real-time query the status of goods, can only call the company's customer service phone inquiries, affecting the customer experience. Therefore, it is necessary to establish a logistics tracking system, which is easy to use for customer service and customers, safe and stable, and has good expansibility.

Hope to open up more outlets in limited budget

The number of outlets in a logistics company is an intuitive indicator of the company's business. Each time to expand new outlets, the Dragon Road will encounter a problem, how to make the new dot faster to achieve with headquarters synchronized logistics information processing. Dragon Road hope to reduce the investment in it, in the limited budget, the expansion of new business outlets.

Solution

By comparing the upfront capital investment, system deployment implementation cycle, customer experience and other factors, Beijing Dragon Road Logistics Co., Ltd. finally chose Microsoft Office 365来 to build their logistics professional system.

Support PC, mobile phone and other devices to access business data

Office 365 can be installed on a variety of employees ' devices, such as mobile phones and tablets, so that they can move the office, in the off-site real-time look at business data and customer status, quickly and timely response.

Hosting IT services to Microsoft Office 365

Office 365 addresses The IT management challenges that plague the Dragon Road, eliminating the need to build a huge and complex IT infrastructure without the need for a large number of IT managers, and the managed Office 365 can provide a guarantee for the full operation of the system, Each network can obtain from Microsoft Global Technical Support Center's 24x7 multi-channel professional service guarantee, when encounters the urgent and the difficult technical breakdown, may enjoy the Microsoft Specialized technical Service personnel direct service, enables the company to obtain the stable reliable IT environment.

Logistics tracking system based on Office 365

If you buy a logistics solution platform, the cost will be very high. The openness and compatibility of the Office 365 platform allows users to develop more applications at low cost. Dragon Road with the help of Microsoft partners, on the basis of SharePoint Online, it is easy to develop customized logistics tracking system, realize the information and automation management. The business person does not need to carry on the manual input, only then scans the two-dimensional code to enter the data, the simplicity is easy to use, the error probability greatly reduces. Delivery personnel can

Update business status Offsite. At the same time, customers can search through the computer or mobile phone real-time logistics status.

Control new DOT expansion costs with Office 365 subscription mode

The subscription mode of Office 365 has opened a new path for the adoption of IT software products and services by the Dragon Tin Road. New outlets in the trial operation, you can subscribe to Office 365 On demand, the number of subscriptions can be flexible expansion, no need to put hardware facilities, the cost is fully predictable. A new network of employees can use a browser or office software to do business on the company's Office 365 based business platform with just one account.

Advantages and Benefits

Dragon Road through the service of Office 365 to expand the logistics tracking system to meet their needs, quickly improve competitiveness, win more customers, the company's expansion capacity and cost control ability to significantly improve.

Business responsiveness at anytime, seize potential business opportunities

Cross-equipment consistent experience let the staff of the Dragon Tin Road, no matter where, can be flexible work, with a variety of equipment to quickly respond to the business, to provide customers with more agile services to maintain the growth of the number of customers.

Simplify IT management to achieve better quality service savings

Office 365 eliminates the hassle of having a large number of professional IT management teams without investing in complex IT infrastructures and saving human and financial resources. Dragon Road only equipped with a lean IT team, you can use a simple and consistent management interface at the same time to manage the business outlets of IT services. Software update upgrades can also be done automatically.

Improve customer and employee satisfaction

With Office 365 logistics Tracking System, the past 90 minutes by hand to complete the logistics information processing work, now only need 50 minutes, can enhance 80% business processing efficiency. Employees are very satisfied with the performance of Office 365 because it relieves work stress and improves business processing efficiency and accuracy. With a strong professional ability in front of customers, the service of the Dragon Tin Road has also been highly recognized by customers.

Smooth development of new outlets, Low-cost rapid expansion

Dragon Road with Office 365 subscription program, reduce the cost of expanding new outlets, flexible on-demand services. Without the need to purchase a full range of logistics solutions and two-dimensional code scanning technology solutions, only a partial two-time development based on the Office 365 platform saves IT budgets and inputs, and obtains the same or even better results. In addition, it costs can be drastically reduced without investing in expensive IT infrastructure. In terms of software inputs, hardware inputs and maintenance, the total is estimated to save 40% of the cost. With the development of new outlets, Office 365 services can be rapidly extended to various outlets, this low-cost advantage is more obvious.

"Office 365 breaks the limits of the way the information is accessed, and at all times you can use your own devices, like a cell phone or a tablet, to receive requests from customers." Even on my trip, I can quickly and timely response to customer needs, will not omit any business opportunities, but also enhance customer satisfaction.

--Sun Yanqing, customer service Manager

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