Online purchase regret right will be implemented: Electric business emergency Change return policy

October 2013 by the 12th session of the http://www.aliyun.com/zixun/aggregation/25279.html "> The revised new" consumer Rights and Interests Protection Act (hereinafter referred to as "new elimination Law") will be formally implemented on March 15, which for the first time the right to online purchase regret has been further standardized, which allows the electric business and consumers of 3721.html ">2014 year's new policy is quite expected."

A wide variety of return and replacement policies

Because the network shopping lacks the offline entity experience, this has brought a certain shopping trouble for the consumer, but after obtains the commodity, how returns the goods rights and interests has been the consumer most concerns one topic. In the existing electricity business after sale policy, regardless of the size of the electrical business site requirements are not uniform, a variety of provisions so that consumers are tired of coping, can only passively listen to business arrangements. And at the request of the new extinction law, consumers have the right to return within 7th from the date of receipt of goods, but consumers have custom-made, fresh perishable, digital goods, the delivery of newspapers and periodicals, as well as goods in accordance with the nature of merchandise should not return goods, this is the industry called "online shopping regret right."

Ms. Wang, who bought a washing machine online in Gome, reported to the Beijing-based business newspaper that Gome had rejected her return application on the basis of "washing machine is not within the scope stipulated in the website". Beijing Commercial News reporter inquires Gome online return exchange regulations found that, including mobile phones, cameras, large appliances, food, cosmetics and luxury goods, including 20 categories can not be returned without reason. In fact, it has also become a microcosm of the rules for the return of most electricity dealers.

Emergency change of returns policy

2014 has come, many electric business enterprises began to amend the new method of tension change return policy.

Beijing Commercial newspaper reporter Survey 10 mainstream electric dealer website Discovery, most of the current return and replacement policies are not the same as the new elimination method: 1th shop stipulates that "the same user to purchase more than 2 pieces of the same commodity, no longer enjoy no reason for returns"; Jiuxian network Requirements "goods returned to ensure that the packaging is complete, non-polluting"; Some of the electricity business is stipulated that "everyone is a special commodity, on the receipt of non-quality issues will not return."

When the above enterprises accepted the Beijing commercial News reporter, 80% of them said that they would adjust the return policy according to the relevant provisions of the new law. Analysts said that the new law on "Other goods in accordance with the nature of the merchandise is not suitable for return" did not introduce clear rules, which led to the interpretation of the new law is different, how to protect consumers ' rights and interests at the same time can maintain the interests of the operator, as a new method of implementation of the

Hope the new law protects the interests of both parties

Jiuxian Network related responsible person to the Beijing commercial news reporter said, the liquor commodity also in "the Regret right" category, but if produces the commodity by the consumer maliciously to switch back after the phenomenon, will have the bad influence to the enterprise. Poly-Mei Excellent products have also told the Beijing Business newspaper reporter, in the introduction of the "30-day unpacking can be returned" policy, there is indeed a consumer will use the cosmetics after the poor filling back to the merchant phenomenon. Some people in the industry pointed out that, although the use of exchange policy for excessive protection of the Act is a case, but businesses should be under the new law to protect their legitimate rights.

Chu Baochang, head of the Chinese Consumer Association, who participated in the new law revision, told Beijing Business newspaper that the new law further safeguarded the legitimate rights and interests of consumers and increased the illegal costs of the operators. At the same time, consumers should be cautious to use their hands of "regret right", can not abuse the consumer rights to the business has adverse impact.