Online shopping has "regret medicine" electric dealer emergency Change return policy

The new law will be formally implemented on March 15, which for the first time http://www.aliyun.com/zixun/aggregation/4815.html "> online purchase regret right has a further specification, which allows the electric business enterprises and consumers on the 3721.html" The new policy of >2014 year is quite expected.

In the existing electricity business after sale policy, regardless of the size of the electrical business site requirements are not uniform, a variety of provisions so that consumers are tired of coping, can only passively listen to business arrangements. And at the request of the new extinction law, consumers have the right to return within 7th from the date of receipt of goods, but consumers have custom-made, fresh perishable, digital goods, the delivery of newspapers and periodicals, as well as goods in accordance with the nature of merchandise should not return goods, this is the industry called "online shopping regret right."

At present, most of the current Exchange return policy is not the same as the new law: Store 1th stipulates that "the same user to purchase more than 2 pieces of the same goods, no longer enjoy no reason to return"; Jiuxian network Requirements "goods returned to ensure that the packaging is complete, non-polluting", and some electric dealers are required "Everyone electric category belongs to special commodities, Upon receipt of a non-quality problem is not returned.

When interviewed by the above-mentioned enterprises, 80% of them said that they would make adjustments to the policy of return according to the relevant provisions of the new law. Analysts said that the new law on "Other goods in accordance with the nature of the merchandise is not suitable for return" did not introduce clear rules, which led to the interpretation of the new law is different, how to protect consumers ' rights and interests at the same time can maintain the interests of the operator, as a new method of implementation of the