Online shopping is in a state of blowout

On holidays, online shopping is a blowout state, consumers in the process of shopping, if the network to buy traps, how timely and effective rights?

Clarifying the subject of responsibility

Xiao Zhang ordered a digital camera to a company through a website, and did not receive a camera for one months. Xiao Zhang on the internet can not find the company's domicile, the website also refused to compensate for the loss. Feel cheated by the small Zhang will the company and the site to court.

The judge suggested that in order to clarify the subject of responsibility, before shopping, consumers should fully understand the relevant information of network dealers: first, to ascertain the name of the network dealers, domicile and company registration, the actual contact address and contact telephone; the second is to identify the network dealers qualification and credit situation, as far as possible to choose with the corresponding network management qualifications, The network dealer with large assets and good credit record.

If the consumer discovers the network dealer suspected fraud, may report to the public security organ or to the consumer association to complain, if discovers the network dealer suspected crime, may provide the clue to the public security organ to report. Web site due to inadequate supervision caused by network dealers infringement of consumers ' right to know or even cause consumer personal injury or property damage, consumers can sue, the site to assume joint and several liability.

Pay attention to collect claim evidence

Kao bought dozens of boxes of a brand of cosmetics in a group buying website. After the goods to find is defective, and the website propaganda far. Small high demand returns were rejected to court proceedings, but little Gao did not know what to submit to the court what evidence.

The judge suggested some network dealers in order to attract consumers, exaggerate the function of the commodity, or even shoddy, to pretend true, or to reduce the quality of service, once there is a dispute, due to the electronic network trading contracts and more evidence by the network dealers master, consumers can not effectively collect evidence.

The consumption process is the key point in which the Court determines whether the network dealer has the fault or not, and the evidence formed in the process may play a key role in the lawsuit. The consumer must have the evidence consciousness, must request the invoice to the network dealer, and pay attention to keep with the network dealer's chat record, the electronic transaction voucher, the logistics pick-up document and so on the evidence.