Online shopping is not satisfactory, return to provoke disputes

Ms. Liang is usually very fond of online shopping . October 15, she bought a black plaid dress in a women's shop called "small 1%" in Taobao.

"After the arrival, I found that the actual size differs from the standard size by 4 to 8cm, and the length of the skirt varies greatly." "Ms. Liang said," The shop promised to return, but refused to bear the freight. Three days later, the shop still did not respond, Ms. Liang angrily gave a "bad comment."

"How do people like you make people do business?" That's the most smelly rat crap ever! "Ms. Liang received the shop owner's phone on the same day," He also spoke on the website's evaluation details! "In the next few days, Ms. Liang's mobile phone often received the attribution of strange calls to Guangdong," I bought the dress is from the Guangdong shop, I suspect that the seller made a nuisance call. ”

The buyer has complained about the death of the rat

"November 10 5 o'clock in the afternoon, I received a courier, parcel delivery list with only one phone and name, no detailed address." "Ms. Liang said, open the carton a look, inside is a plastic bag of dead mice," must be taobao shop mailed! She complained to Taobao customer service that night, and the staff said they would handle the matter. "Two days passed, no reply. "Ms. Liang said.

Shop "Small 1%" shopkeeper Mr. Zhou explained to reporters, they will not send dead mice malicious retaliation, "I did call to negotiate with Ms. Liang, but Ms. Liang insisted that the return, we must store party bear all the freight, but the size of the garment does not belong to the quality of the problem, we are not responsible for return shipping costs." "Reporter Chen Hang intern lianghui

Lawyer says

Shop owner

Should apologize

Beijing Pacific Branch (Changsha) Law firm Yu Yu Lawyers believe that, according to China's relevant laws, if the online shopping skirt does not match the size, then the return of freight should be borne by the shop.

If Ms. Liang said the truth, shop owners not only export abusive, but also send dead mice, these acts violate the "People's Republic of China Consumer Protection Act 25th" operators shall not insult consumers, slander, may not search consumers ' bodies and their carrying items, not to infringe consumers ' personal freedom. "Shop owner should stop infringement, restore reputation, eliminate influence, apology."

In the online purchase of the contradictions, consumers can negotiate with online shop, on the other hand, should also through the Taobao store their own consumer rights platform complaints, when appropriate, consumers can also use legal weapons to protect their rights and interests.

Online Shopping Risk · B Side

228 people buy barbecue coupons, restaurant closed

Lawyer: Group Purchase website default, suspected fraud

This newspaper November 12 news just buy the consumer coupons, excitedly ran past but found the restaurant closed. Cheated? Such a bad thing happened in Changsha Ms. Chen's body, but also let her depressed is that the site of group buy "tick group" said only refund. Lawyers say group buying sites not only default but may also be suspected of fraud.

At the end of October, Ms. Chen took a 78-dollar Arirang Barbecue coupon on the website of the "tick group" and wanted to eat with her boyfriend on November 11. Beforehand, she several times to call the restaurant phone contact, has been no answer. 11th noon, Ms. Chen and her boyfriend came to the pedestrian street Yuet Fang IDMALL2 Building Arirang Barbecue, but here the door is locked. Ms. Chen asked the "tick group" customer service, the other party did not explain, said "can refund." "Ms. Chen and her boyfriend were annoyed:" Didn't the website and the store say an apology? ”

Today 11 o'clock noon, the reporter came to the barbecue shop, the door was locked, a small note affixed to the door, writing the contact number of Yuet-ID property.

Reporter call In the past, the other party called the property Promotion Department Peng Manager, he confirmed the Arirang barbecue closed news. Barbecue Shop's Hu Chang also told reporters: "has been closed for two days, the reason is inconvenient to disclose." ”

The reporter sees the group buys the website to discover, this buys in November 9 only then ended, already had 228 people to buy, the coupon valid until December 20, 2012. On the page, there is no publicity about the roast butcher shop has been closed. Intern Zhang Liuwei son Zhang reporter Guo

Lawyer says

Buy coupons can not be used for double compensation

Hu Nan Rubang law firm Liu Ming said that Ms. Chen in the situation has paid consumption, but because the site and store reasons can not be consumed, the tick is a breach of the group, serious can be considered fraud. Consumers can claim double compensation from the tick, if the website refuses to pay