Online travel chaos: One Yuan second kill more is gimmick, cancel order fees exorbitant

Unconsciously, China's first travel law has been implemented for more than a year. Reporter from the National Tourism Administration Website to understand that the nationwide online tourism services complaints significantly increased, especially booking hotels, team travel, scenic tickets can not be cashed. Some of the travel website published information is not true, false propaganda, misleading tourists, bullying and other problems repeatedly banned.

A dollar a second kill more is a gimmick a lot of time to fill the difference

In recent years, Ctrip, where to go, and other online tourism web site development is rapid, more and more tourists to buy tourism products on the line. However, the phenomenon of "disorderly competition" in online tourism websites often occurs, which leads to disputes constantly.

The reporter learned that since the implementation of the tourism law, the tourism enterprise Low-cost business model has not yet fundamentally changed, many tourists have suffered losses.

"I took part in the Ctrip 1 yuan to live in the Han court, 1 yuan live such as home budget hotel activities, after successful payment, found that the product is actually an hourly room, 9 o'clock in the morning check-in, noon 12 o'clock Check-out, over time in half a half-day calculation." And the hotel only accept the day reservation, daily limit. "I killed a 1-dollar hotel in a business hotel chain in a tourist site, but I was told to fill the room and add extra money for the weekend." At first they did not specify these details on the website, and the customer service did not say so during the telephone consultation. ”......

It is understood that in recent years, similar to the "1 Yuan" second kill is not uncommon, many tourists are tourism enterprises "Low-cost" gimmick attracted, after payment, but was told that the hotel, scenic tickets can not be cashed.

It's outrageous to cancel the order.

It's not that easy to get a refund.

You are in the travel site next order is easy, perhaps at home can take care of everything, but, if you want to cancel the order is not so easy.

Ms. Lee through the report of the hotline of the 12345 mayor of the hotline, February 13 She spent 10803 yuan, through the cattle network to order a three-port Hong Kong free line, the next day due to the husband and Macao pass expired, so to the travel site to withdraw orders, but was told that a penny can not be refunded.

Ms. Li said that since there is no refund, why not order the ticket, hotel information has not been sent to her. In addition, if the cattle network has really bought the ticket and hotel accommodation, it should provide the corresponding ticket, can not no, or she can not believe.

It is also understood that Miss Pan of Hangzhou booked the "Samui Island 4 night 5th Tour" on the internet last December, joint and several insurance total 20731 yuan, planned to start this year February 12, after the daughter is ill can not travel, in the first 10 days before the league application, but was scheduled to pay the site to cover the entire paragraph. Under the coordination of various parties, finally through the tourism quality supervision intervention, relying on "emotional", Miss Pan was able to get back 70% of the tour fares.

Some experts believe that, although the current online tourism platform has a certain scale of the industrial chain, but compared with the traditional, large-scale travel agencies, tourism professional degree is still lacking, once there is a dispute, consumers are very difficult for their rights. Therefore, if you realize that the situation is wrong, we should keep good photos, video, recording and other evidence, reduce the difficulty of forensics and supervision, improve the efficiency of the functional departments.

Five-star Standard hotel 16 yuan?

Consumers should be more than a mind

Mr. Li January 23 on a website reservation Gloria Cactus Hotel 2 Special rooms, each 16 yuan, paid a total of 32 yuan. February 14, Mr. Lee came to the reservation of the hotel, but the hotel staff said there is no special room, to live to fill the 600-yuan difference. Mr. Li was angry at his speech and decided to go to another hotel.

Mr. Lee then contacted the seller customer service, the other party asked him to first on the Internet to 5 stars to refund money. In this regard, Mr. Li thought that the other side was cheating, very angry, refused to follow the other party's request to do. One months have passed, so far Mr. Li has not received a refund.

Reporters call the store, the answer to the staff but denied the 16 Yuan special. insisted that never done such a low special room, they are only to assist the hotel reservations, buyers to stay more and less to fill. Mr. Li said he would continue to defend the rights, although the amount is not much, but can not forgive the seller this behavior.

If the consumer is difficult to encounter rights, can complain to the association, let the Association from the coordination. As Mr. Li said is true, and in accordance with the requirements of the seller made an appointment, Mr. Lee is no fault, the seller is suspected of default, Mr. Li can claim to the seller. But consumers also want to have a mind, according to our understanding, Gloria Cactus Hotel is in accordance with five-star standard construction of luxury hotels, how can a 16 yuan special? The average budget hotel is not going to do that. A tourist in Hangzhou city said to reporters.