Open up the value of the mobile phone mask: The supply of complex quality difficult to protect

"Bought a parallel mobile phone, but found that the original is refurbished machine!" A mobile phone user said to reporters. Yesterday was the annual 3 15 International Consumer Rights Day. With the increasing use of smartphones, parallel mobile phones have become one of the most important choices for consumers to buy mobile products. What is a parallel mobile phone? What are the consumer problems of buying a parallel mobile phone?　　This issue of the 3 15 topic, the information Times reporter to answer for you. This edition of the author information Times reporter Pan Jingwen: supply complex quality difficult to guarantee strictly speaking, parallel imports are illegal channels into the market products. Although the same brand is the same as the licensed, but the source of the goods is very complex. Because of this, the parallel market is divided into: Hong, Ouchen, Oushui, Hong Kong water ... Different types. In addition, because parallel imports need to be smuggled into the Chinese market, most of the parallel importers will only import the fuselage of the mobile phone, other accessories in the packaging and even batteries are difficult to ensure that the original authentic. Not only that, a large number of "14-day machines" eliminated from other markets (many foreign operators will promise to return the machines within 14 days of their sale), which will be replaced by a 14-day machine by consumers who return to the Chinese market eventually, and then be refurbished and sold again in the parallel market.　　What's more, some parallel importers will disassemble their handsets into parts and assemble them domestically, further increasing the uncertainty about the quality of the parallel phones. In addition to mobile phone hardware, parallel mobile phones need to be "brush" (ie: parallel imports into the Chinese market, by the parallel importers to install mobile phone operating system) can be used in the Chinese market.　　But the parallel trader's operating system has not been tested by the manufacturer, so the system itself has more loopholes, the daily operation stability is poor, the consumer daily use hidden trouble more. The complexity and quality of the product's origins make it hard to recognize the quality of a parallel mobile phone, not to mention the vast majority of competitors ' products and markets, even those who know the phone well.　　In this way, consumers with seemingly cheap prices, bought through the "bait" of the shrinking mobile phone, not only did not get substantial benefits, but for future use buried hidden dangers. After sale: can only store insurance service without system because the parallel mobile phone is illegal to enter the market, it can not be included in the mobile phone manufacturers to establish a formal after-sale system. Consumers can only enjoy the "after-sales service" provided by the parallel importers.　　And the vast majority of parallel importers small size, "workshop" type of business model and can not assume the real maintenance services, once the replacement of parts, such as a slightly serious problem, but only hope that the upstream manufacturers to help solve. In this process, some dealers will use "Peter Paul" Way, from other mobile phones removed parts installed to the problem products, operating standards and assembly quality can not be guaranteed. The return of such a product to the hands of consumers is likely to lead to more serious quality problems if they encounter problems. More importantly, due to the lack of regulation, the parallel importers are often on the price of the maintenance costs, the original mobile phone when the rest of the money quicklyThey were made by parallel importers.　　It is harder for consumers to complain. It is not hard to find out the truth about the pre-sale and after-sale of parallel mobile phones, and the lack of secure parallel mobile phones will not only help consumers save money, but also have a great risk to increase the cost of consumer use.　　But it seems that the higher prices of licensed mobile phones can provide consumers with more complete protection, this guarantee will be in the consumer encounter problems play a great role.　　Know more d what is a parallel mobile phone? In short, the parallel mobile phone refers to those who were originally sold in other countries, did not pass the normal channel declaration and pay taxes to enter the Chinese market for mobile phones. For consumers, the biggest attraction of parallel imports is "cheap".　　In the formal market needs of four thousand or five thousand yuan to buy mobile phones, in the parallel market may only need more than 3,000 yuan can be bought, such a big difference is the reason for consumers to choose parallel mobile phones. Licensed mobile phone service advantages of 1.7 days, 15-day replacement, 1-year warranty is the basic state-mandated services.　　Some quality manufacturers even headphones and other accessories warranty period is also one year.　　2. Perfect after-sale service System: Many mobile phone manufacturers (such as HTC) have set up to provide a 7x24-hour Advisory Service hotline, in all provincial capitals and most of the prefecture-level cities built nearly 400 repair outlets.　　3. Some manufacturers said that users in the repair network can carry out product maintenance and upgrades, such as the problem can not be repaired on the spot, but also free standby machine. 4. A number of formal mobile phone manufacturers to enhance customer satisfaction, launched 1-hour fast repair services, VIP services, the construction of user repair experience shop and other services.