Oracle Oracle Managed CRM version 19 innovation package increase call center and enterprise Marketing

Oracle-managed CRM version 19 innovation package (Oracle CRM on Demand release innovation) was announced at Oracle's Global Congress in San Francisco last Monday to deliver on Oracle's ongoing commitment to technological innovation. Pack) has recently added industry-leading managed call center and enterprise marketing capabilities to increase revenue and productivity, reduce costs, and enhance the customer experience.

Unlike other similar solutions, the Oracle managed CRM version 19 innovation package provides an enterprise with managed contact centers and important enterprise marketing capabilities, without relying on external partners or other vendors.

The Oracle Managed CRM version 19 innovation package enhances performance and scalability, improving the processing speed and reliability of Oracle managed CRM.

Existing managed voice, voicemail, e-mail, and customized IVR and ACD capabilities have been enhanced with the extensive use of new managed contact centers, with chat, collaborative browsing, response libraries, multiparty meetings, prompt e-mail responses, and a pre-integration interface for Third-party telephony hardware and software companies.

The managed contact center creates an advanced dynamic capability for sales and service agents that can quickly and efficiently answer customer questions without additional investment in the same system.

Oracle Managed CRM Marketing version 5.4 is included in the Oracle Managed CRM 19 innovation package, offering new features that enhance the user experience and increase deployment flexibility.

To further improve the efficiency of the marketing team, Oracle managed CRM Marketing version 5.4 simplifies the process of building and managing project plans, Web sites, and customer-facing documents for marketers.

Oracle Managed CRM Marketing version 5.4 enhances inventory management by finding accurate customer-created, highly fragmented markets for the right marketing offerings, as well as new role management capabilities that enable marketers to tailor their marketing plans to each user with Oracle Managed CRM and provide unique business processes.

The new deployment capabilities of Oracle Managed CRM Marketing version 5.4 enable organizations to implement easily at the departmental or global level, creating opportunities for businesses to increase their use over time while minimizing costs.

Oracle executives and related quotes

"By adopting Oracle managed CRM marketing software, we now have a unified solution to integrate our sales and marketing processes," said Allan Murphy Bruun, Ambu. The system dramatically improves our marketing efficiency and provides new capabilities to help us quickly achieve ROI. Within 4 weeks of deploying the solution, our leading quality of service improved by 20%.

Anthony Lye, senior vice president of Oracle CRM, said: "The introduction of the Oracle Managed-Trust 19 innovation package with the managed contact center and Oracle Managed CRM Marketing version 5.4 brings new business opportunities for enterprises to reduce costs, and reduce reliance on external partners for individual functions and services. Oracle Managed CRM Version 19 is another example of Oracle's commitment to continuous innovation and increasing business value for the entire enterprise at the lowest total cost of ownership.