Parents into the game novice parental care Project has an unexpected effect

Recently a period of time, the company's customer service suddenly busy up.　　Although the February 5, 2010 "Parental Care Project" (Trial version) officially launched, the game company's customer service staff have been trained, for parents of many possible questions are prepared, but many of the phone content is still not unexpected customer service personnel. Participate in the Guardian project of the game company customer service Miss Li received the parents telephone, a lot of is to consult what is online games, how to download, how to play, and even want to know the content of the story of online games.　　"I thought that when I received this kind of phone call, I had to do it in the face of parental accusations, and then I was responsible for verifying the identity of the parents so that they could report to the company concerned and let them decide whether to cover the number of their parents ' complaints," Ms. Li said. However, more parents telephone, let Miss Li suddenly become a novice game beginner training Service personnel.　　"We have to often explain some of the specific basics of the game," Ms. Li said, and before, she encountered more questions, "Why I have reached how many levels, but not equipped with what equipment" and other "advanced issues." Many times, Miss Li even met the parents for a long time to talk, she patiently explained the child's addiction in the end what is the reason, to help parents together to think about countermeasures.　　"I feel like I have a bit of a bosom sister," Miss Li said with a smile. "Network Game Minors Guardian Project" (hereinafter referred to as the Guardian project) is under the strong support and guidance of the Ministry of Culture, Tencent, Shanda, NetEase, perfect time and space, swim, giant 6 games backbone Enterprises jointly launched the public action, aimed at strengthening the parents of minors to participate in the network game of Guardianship, guide the health of minors, Green to participate in online games. In the one-month trial run, the Ministry of Culture and the gaming industry were excited by the parental-care project, which had many parents beginning to focus on and trying to learn more about what online games were.　　On the basis of more equal communication and understanding, many parents said: During the winter vacation, the communication with children is more unobstructed. A parent's words may be very representative: In the past, the game as a scourge, strictly prohibited children, but the child is very disdain, that I do not know anything about the ban, the home can not go to the internet on the outside, rebellious is very serious. Call the Guardian Hotline, in the customer service explanation, they also try to experience online games, but with children have more communication topics.　　Not so rebellious children, but rarely have been criticized after running to the Internet café very late to the phenomenon.　　Before that, the pessimistic predictions of the parent-Guardian project, which had been unveiled, would run into a wave of parental recriminations, choosing a dilemma in the face of "large numbers" and "growth in corporate performance"--and did not happen. It is reported that, according to the implementation of the Guardian project one months after the parents telephone consultation content characteristics, some game companies, have begun training customer service more content. "Although the volume of telephone calls is not as many as other services," said the head of customer service at a gaming company, but the line customer service personnel, not only to be patient, careful, more important is the need for good quality, can better become parents can provide solutions to friends. Family care is a real cure for Internet addiction. Before, whether the network game is a teenager addicted to network, the culprit that cannot extricate oneself, has been arguing for a long time. Some psychologists believe that teenagers indulge in something that is often caused by lack of parental care and communication.　　And a more extreme example is the TV report we often see that many children who stay up all night in internet cafes are often associated with "parents ' marital crisis", "parental distance", "domestic violence" or "academic stress too much". Recently, a television interview program reported that addicted to the Internet, a large number of teenagers, because they can not communicate with their parents to choose to chat online, because the study is not good enough to get parental recognition, so in the game world to achieve a sense of achievement. In stark contrast to this example, parents in the face of the camera stressed: I give him to eat for him to wear, let him go to school to let him learn the study that is not good for him? March 1, the Chinese Youth Social Service Center joint Beijing Institute of Posts and Telecommunications, Cass and other units jointly issued the "2009 Chinese Minors Internet use status survey" report, 40% students believe that online games can "release the pressure."　　The main cause of stress is the heavy academic workload and parental expectation. Lin Wenjiang, an expert in educational psychology, also pointed out that today's society's children and parents are increasingly alienated, the main reason is two, one is the parents to the child over dote, but the communication stays at the material level rather than the spiritual interaction, the second is the lack of trust between parents and children caused by the common topic　　Therefore, the good communication and consensus between parents and children have an important influence on the children's physical and mental health, and when they talk with the children, if the starting point of care, inspiration and respect, will help the child to establish a perfect outlook on life and values, but also beneficial to the child's personality and IQ cultivation. It is because of the growing alienation of children and parents in today's society that makes online gaming a basket, "says one senior media source." Demonizing the network game behind, is the parents for can not communicate with the child deep anxiety "in fact, the government departments and departments with social responsibility of the online business, but also has been thinking about how to let the players enjoy the fun of the game, and avoid indulging in it."　　In the past, more views are simple and rough "plugging", and the Ministry of Culture strongly support and guidance of the Guardian project, in respect of facts and a large number of field investigations on the basis of a sparse-oriented thinking, to correctly guide the action of online gamers. "Guardian project" in the service flow, the design of "return visit Guardians" and "consultation with the Guardian" two important links, can help parents to increase the understanding of online games, so as to enhance their ability to communicate with underage children and skills. Some experts believe that this can be said to have found a solution to teenagers indulging in online gamesThe crux of the problem.　　In a multi-level solution offered by 6 of game makers, the vast majority of time to restrict the juvenile game of the way, and the most severe closure of the account is also one of the options, but in the actual implementation of the one months, but because of the enterprise and parents, parents and children of deep communication, and rarely used. From the actual results, many players parents think that "communication and guidance than simple blocking more effective, the original tense family relations have been eased." "Guardian project" for minors addicted to network games, a complex social problem, a comprehensive analysis, put forward the combination of manufacturers, parents, players and government departments of four aspects of the comprehensive management plan, and in the program formulation and implementation of the link, give full play to the enterprise's enthusiasm and initiative. The introduction of the project, not only embodies the Ministry of Culture in the online Games supervision "to guide the establishment of self-regulation mechanism in the industry" thinking, but also good at fully integrated enterprise and social resources. Some analysts believe that, compared to the government authorities to formulate a unilateral solution, this fully mobilize the enthusiasm of the parties concerned, the problem of the model is more scientific and feasible, worthy of promotion. Other experts believe that, after the first experimental success of the Guardian project, the urgent problem is that more enterprises need to participate in the game.