PC-side online customer service moved to mobile end Letter +: Mobile customer service Solutions

Letter +, rather than a product, rather than a service. Letter + is for the app developers, to provide mobile customer service solutions, one of the services, similar to the online shopping need to look for on-line customer service, but the letter + to move the service to the mobile end.

One line of code is enough.

Developers can add online customer service functionality to their applications by embedding a single line of code into their applications. "Improved" after the application interface will be displayed "contact customer service", click on the Customer dialog box can be entered to ask questions with customers.

For example: When a user is browsing a product and suddenly wants to know if there are any other similar items in the application or doesn't know what to do to find what they want, then online customer service can play a role.

Remote Assistant to guide

When the user in the dialog box to explain the intention, the background of the customer service staff can send Remote Assistance request, the user will share the phone interface to the background, so that customer service can be through the user interface cursor to guide the user to click the corresponding button, thus completing assistance. This time there will be people worried: why do I promise Remote Assistance? You're not going to manipulate my cell phone? Letter + director Wu Zhuojiang told 36 krypton, Remote Assistance will only share the user's mobile phone interface, the client's cursor can only guide the user to focus on where the specific operation only users can, the letter + is to help users do their own operations, not for users to operate. Background Remote Assistance and the actual experience of the user time difference is about 0.5 seconds, Wu thought this is a normal phenomenon, and will not affect the user experience.
This is the letter + the entire use of the demo video, you can look at:

Small market Test Water first

Wu Zhuojiang in the list of letters + use of the scene, the basic mentioned are the mobile applications of large companies, when asked how to promote the letter + in the market, Wu admits, now letter + is just small company small team of a small product, now can do is to talk with some small app developers, or the team before the company, Let them understand our products and try to experience them. Large companies such as Taobao, their own a set of customer service system, nature will not be used.

Wu Zhuojiang is a Hong Kong person and is also talking to some app merchants in Hong Kong, hoping to talk about a slightly bigger partner for the letter +.