"Penalties for violations of consumer rights and interests" will be implemented, merchants shall not refuse seven days return

"Penalties for violations of consumer Rights" (hereinafter referred to as "punishment measures") will be implemented on March 15. January 15, the State administration of industry and Commerce, the director of the Yang Hongzhan of the "punishment measures" were interpreted. In view of the online shopping, such as off-site shopping, the "punishment method" has refined the operator does not perform "7th no reason to return" the specific circumstances, the act of "punishment" clearly stipulated in accordance with the provisions of punishment.

Yang Hongzhan said that the "punitive measures" on the operators do not perform the laws, regulations and obligations of the conduct of the corresponding penalties and administrative penalties for the principles and procedures.

On how to protect the net purchase "7th no reason to return" right, Yang Hongzhan said that the "punitive measures" stipulates that the operator in one of the following circumstances and more than 15th, as a deliberate delay and unreasonable refusal: first, for the application of goods returned without reason, from the date of receipt of the consumer returns request not to handle return formalities. Second, without the consumer confirmation, by itself to stipulate that the commodity does not apply for no reason to return the goods by refusing to return. Third, the consumer has been opened, check the impact of goods in good condition by refusing to return. The price of the commodity paid by the consumer has not been returned from the date of receipt of the returned goods without justifiable reasons. The business sector shall impose penalties on acts which are deliberately delayed or unreasonably rejected by the operator.