Permanent stop or delete 200 player account game company was complained

According to Taiwan media reports, the recent Superman network route game "Aion Eternal Era", about 200 players have recently filed a complaint with the North County's conservation officer, accusing the game company of failing to give the player a permanent stop or even deleting the account, not only the treasure is recovered, but also the amount of the stored value is not willing to refund, "It is deceptive!" "For that," said the manager of the gaming company, Jean Li, Eternal era "global players estimated more than tens of thousands of people, many players use plug-ins, seriously affect other players rights and interests, so as long as the company found that players use plug-in, all direct permanent stop right, will not give a warning or temporary stop right opportunity, these few months just Taiwan, Hong Kong,　　In Australia, more than 100,000 groups of accounts have been permanently stopped. Player Huang said he joined the membership in June, pay 430 yuan per month of storage value, but at the beginning of this month was the game company without early warning of permanent stop right, hard work for 4 months of the role and the Hard-won treasures are put into the water, the game company did not put forward evidence, one-sided allegations that he used　　He asked the game company to refund the amount of the stored value that had not yet been used.　　Another number of players to the consumer protection officer complained that never used a plug-in program, but also suffered permanent stop right. North County director Yang Sunhui said, at present, about 200 players have received complaints, almost all because of the game company alleged that the use of plug-in program was stopped, but also the game account has been deleted, in general, the industry should be based on the application of membership contracts, the use of the play sacrificial out of the program to stop the right to punish,　　However, the county will first inspect the contents of the contract to see if there is any unfair provisions, and go to the game company to understand the penalties for the offending players, the right process is reasonable. Jean Li, the manager of customer service, said the company investigates whether the player uses the plug-in mechanism is a trade secret, the player must report or follow the relevant legal channels, the company will provide evidence, the player can be stopped by the customer service line or mailbox complaints, the company after the review if the evidence is not sufficient, will immediately reopen player rights, and compensation for the 14-day monthly fee, but the number of consumers to buy after the storage value, because the loss of residual value to zero, so unable to refund the fee.