Phenomenon: The peak period of nearly 30%

Abstract: "A minute, to empty on, to save the fare," said the call taxi, "the car is difficult to succeed", "the driver will fail" ... The passengers are always complaining. However, the reporter survey found that most of the passengers in the issue of "orders", such as

"For a minute, to empty, to save the fare."

When it comes to calling a taxi, "the car is difficult to succeed" and "the driver will fail" ... The passengers are always complaining. However, the reporter investigation found that most of the passengers in the issue of "orders", if it happened to come to a car, will not hesitate to get on the bus, taxi drivers brought the call was "canceled" is also full wronged. According to Beijing, a number of hand electromechanical call platform statistics, the call taxi passengers to cancel the rate of more than 10%, a rough statistic, thousands of successful orders every day of work because the passengers do not speak credit and "yellow off."

Phenomenon: The peak period of nearly 30%

The reporter learned that the hundred meters taxi and Kim Bangjian Dispatch center 96103 share a data platform, the average day received 30,000 orders, Rob single success rate in 70%, which is up to 10%, that is to say, more than 2000 single daily.

Taxis are successfully received in 8000 to 10000 orders a day, in off-peak hours, the passenger's rate of appointment accounted for 9.3%, and the morning and evening peak period reached 27.1%.

Tick a taxi. Beijing's successful orders are also around 30,000 a day. In a rough calculation, only a few of these call platforms every day "stand up" orders are around 5,000.

Reason: "Came the empty car" accounted for half

According to several major electric operators analysis, the most important reason for passengers to stand up is in the "waiting for the driver to come to the car", which accounted for nearly 50% of the reasons. Hundred meters taxi introduction said, "Passengers to leave the car, but also to save 5 yuan or 6 yuan of the call fare." "Hundred meters taxi-related officials said, according to their estimates, the average passenger roadside block time to take 15-20 minutes, and telephone call car on average about 10 minutes, that is, the telephone call car than in situ waiting for nearly half, but passengers are still unwilling to wait." In the hundred meter statistic, the passenger "suddenly appears the change does not need to use the car" to take up only the very few which stand out.

The little secret of the taxi found there are some drivers from their own a bit far away and choose to voluntarily give up or make an appointment with the car wrong time to make a mistake, in addition to the "malicious" passengers, pure because of "curious", "want to try the call effect, did not expect to really have a car answered." "Tick-tock Taxi" introduces another common situation, that is, the passenger lied about the destination, called the single destination is very far, and the actual destination is very close. For example: "Master, I will go from the East gate of Peking University to the capital airport." Actually it is from the east Gate of Peking University to Renmin University. ”

By contrast, drivers fail to see more, very individual is because the driver just get equipment is not familiar with the performance and wrong key, "some drivers do not pass, will find partners ' shift '." ”

Cabbie: I'm being canceled every day! ”

"I'm being canceled every day!" "First car rental driver Zhao Jun Feng Average daily" call "seven or eight single, but one day has not escaped the fate of the passengers without reason, he is also" Beijing Taxi sinks "forum webmaster," Taxi "more than 10,000 driver members, each driver has often been canceled experience.

The day before 20:02, Zhao Jinfeng on the ground work, received a call orders, at that time, passengers away from him only 200 meters, Zhao Jun after the success of a single victory, the passengers call, the results of the passengers are not answering the phone. "It's normal for a regular passenger to call the car and then stop answering the phone," he said. "But this is not finished, yesterday morning, Zhao Jinfeng received a tick-tock feedback to the complaints," the passenger complained that I answered did not pick him up! "Zhao Jinfeng said, often by the passengers, never met the kicked after the failure, really is" very bad "," passenger from me so close, orders also increase 20 yuan, I have no reason not to go. " ”

Zhao Jinfeng said that the passengers are not at all the issue of the purchase order as a contract to perform, "We hope that even if the passengers give up, it is best to inform the driver or cancel the order, but the passengers are justifiably, do not feel that they are defaulting." ”

According to the introduction, the forum most of the drivers were canceled to the passenger seat after a single, not more than 10 minutes, but the passengers are still unable to wait, the car in the roadside to call the highest rate of passengers, almost 70% or 80% drivers to the location of the passengers are "early gone." Therefore, now they rejoined have two principles: one is away from their own distance of more than 3 kilometers, the second is the voice of the passenger car environment noisy, "suspected" in the roadside also do not pick up.

Reporter investigation

Punitive mechanisms are not operational

June 1, the implementation of the "Beijing Taxi call service Management trial measures" stipulates that passengers who do not take the booking of vehicles, and not in advance to inform the dispatch center or the driver to cancel the order, are considered a breach of contract. Passengers with three or three or more appointments are not included in the vehicle service commitment within 1 years.

But the reporter's investigation found that the punishment mechanism is too broad. The reporter interviewed the call software operators also said that there is no detailed regulations, for passengers, almost no operational.

According to tick-Tock taxi operation director Li Xiang, passengers or drivers default, the first ban 3 days, the second ban 7 days, the third ban 1 months, the fourth time permanently disabled. But because the passenger did not implement real name, change mobile phone number can be exploited.

At present, the hundred meters taxi has begun to try to put a high rate of passenger information in the car to reflect, by the driver to determine whether to take the job. The future will be in practice to quantify the standard of passengers, and gradually build a can achieve division by mutual complaints of the integrity system.

Morning News reporter Chen