Planning process of electric consultation management (III.)
Source: Internet
Author: User
KeywordsE-commerce electrical business
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The previous article describes the content of the strategic and scope layers, and then continues to describe the remaining three tiers. For the next three layers, I am not a professional personnel, the general introduction of the content and ideas.
(i) Structural layer
After the user needs are collected and prioritized, the requirements do not explain how to make these fragmented fragments a whole, that is, the structure layer: creating a conceptual structure that determines the patterns and order of options that will be presented to the user. The structure layer contains two aspects of interaction design and information architecture.
Interactive design: As a Web page for the software interface, design a structured experience for the user. Interaction design needs to be concerned with describing "possible user behavior" while defining "how the system fits and responds" and the user's peaceful coexistence with the software. Create a conceptual model-how the interactive build works, for example: 1. Is this a content element or a user-accessed location or a user-requested object? 2. Take the shopping cart as an example, use the familiar concept model to make the user adapt to the unfamiliar website quickly. How does the system react when people make mistakes? How to prevent users from continuing to make mistakes?
Error handling:
1, set the system to be impossible to make mistakes of the kind;
2, make the error difficult to occur, the system to help users find errors and modify them;
3, when the user completes the action only then discovers has done wrong, the system should provide the user to restore from the error the way;
4. When unable to recover, provide a large number of warnings.
Information architecture focuses on the design of organizational classification and navigation structure, so that users can efficiently and effectively browse the content of the Web page, the basic unit of the information architecture is the node. We decide which nodes to weave into a group and which nodes should maintain a separate standard, the organization principle, and create a correct structure that corresponds to the site goal and user needs.
(ii) Framework layer
There is a lot of demand in the conceptual structure layer, in the framework layer, we need to further refine these structures, to determine the detailed interface appearance and information design, so that the obscure structure becomes real.
Successful interface design is the interface design that allows users to see "the most important things" at a glance.
A well-designed interface is to organize the behavior most commonly used by users, while making these interface elements available and available in the easiest way. Choose the right interface elements for the tasks that the user wants to accomplish, and place them on the page in a way that can be quickly understood and easily used.
(iii) Performance layer
Content, function, and aesthetics come together to produce a final design that satisfies all the goals of the other level, making up for the visual rendering of the logical arrangement of the framework layer.
Principles of visual design-faithful to the eyes:
Where did you first fall out of sight?
That design element attracts users ' attention in the first time?
Are they important to strategic goals?
Is the user's first attention consistent with your goals?
If your design is successful, then the user's eye on the page to move the trajectory pattern should have the following two features: 1. They followed a smooth path; 2. Provide users with an effective choice of a possible "boot" without requiring too much detail to scare the user.
The following two pictures:
After appealing to the audience with a pretty face, did that picture send you a message? Conclusion by hot spot analysis:
Planning process to share here, for the user experience, this is an endless topic, I throw some content to discuss with you, I hope you can share the experience of the work. The next article will continue to share the quantitative management of the work Progress Quantification-Gantt Chart, process, team management, KPI performance appraisal.
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