Poly Beautiful Products No products: Successful payment to become invalid lawyer said it was a breach of contract

Recently, the reporter to live in Beijing Changping District Fang Lady's complaints, in the United States excellent products online shopping, show the successful orders to check again, I do not know why the show has expired? In this, the reporter launched an investigation. Consumer: Successful payment becomes invalid? Recently, the Changping District in Beijing, Ms. Fang in the online shopping encounter problems. "Poly beauty products held in the 6.18-time special sale when the iphone5 only sell 3999 yuan, the lowest in the market is also cheaper than about 600 pieces." I deliberately prepared, from 11 o'clock in the computer next to wait, ready to 0 o'clock on time to open the robbery. At 0 I will be the fastest speed to add the phone to the shopping cart confirmed to settle, need to fill in the receipt information. Fill out after I confirm payment, was very excited, feel grab hands, suddenly popped a box, prompted my shopping cart without anything. At that time I was very sure that I have put the phone into the shopping cart, I will call the customer service directly to ask how the matter, customer service said that this situation will indeed happen, may be browsing the Web site too many people, the transaction card is gone, suggest a new browser to buy. According to customer service, I changed a new browser to refresh for more than 10 minutes before opening, when all mobile phones have been snapped. But I can only think of "bad luck", look at other products, found that water baby sunscreen now buy 200 minus 100, so take a 3 bottle of sunscreen and some other things, and according to the formal trading process to operate until the payment is shown to pay success, waiting for the United States shipments. Before going to bed I opened an order to see a glance, this look has a problem, clearly trading success, only the order of delivery orders show has expired, I felt that Poly-mei excellent product is too unreliable. "Ms. Fang told reporters, found that after the expiration of orders, they want to buy again, all special water baby sunscreen has been sold out, if you want to buy can only according to the original price of more than 100. "According to common sense, through the audit and pay the payment of the order can not be canceled, because the time to buy show inventory, but the completion of the transaction is confirmed to ship, the order is invalid, I think this is a fraud." More important is, if there are any problems that can not be shipped, has been the collection of the United States excellent product is also the obligation to inform consumers the first time? I don't have much money to buy, but if it's a big commodity, the price is high, because their problems make a successful deal ineffective, and who is responsible for the losses in the middle of the cash flow? Ms. Fang was furious. Poly Mei Excellent product: Pay your telephone fee! June 18 Noon reporter Call Poly mei Excellent product after sale Consultation Center, then after the post sales department head Miss Zhao understand the situation of Ms. Fang, said because of the special activities of sunscreen products have been sold empty, so there is no way to restore the failure order. "But now if I buy again, the offer is gone, it will have to spend more than 100 yuan, this 100 is the cost of poly beautiful products caused by the loss should not be added to the consumer." Ms. Fang told reporters that at that time the two sides in the telephone communication for nearly 40 minutes still did not determine the solution, the person in charge onlyis repeatedly "sorry, Madam, the order is invalid. In this regard, Ms. Fang believes that Poly-Mei excellent products as a cosmetic product of the electric business giant, this way to solve the problem is really helpless. "I was in a rage and said it was a waste of my 40-minute phone call to solve the problem." Behold, the person in charge let me calculate how long I have been on the phone, the phone bill to resupply me or to my United States account for 20 dollars for the solution. I thought it was funny, was it all the deals they were dealing with? Then the reporter called the Beijing Kyoto law firm, the firm's lawyer Cho Hao on the issue of Ms. Fang has given legal advice, in accordance with the situation of Ms. Fang, Poly-Mei excellent products as a product sales platform, consumer names, contact information can be queried, and therefore have the obligation to inform consumers of changes in orders, Minimize consumer losses. Secondly, the void of the order is confirmed by the technical reasons for the excellent product, so the consumer has the right to request the purchase according to the preferential price paid at that time. Lawyer: This is a breach of contract. In accordance with the guidance of Cho Hao Lawyers, June 18, the reporter again called poly-mei Excellent products, and work number 1195 customer service to communicate, and finally the United States Customer service in accordance with the activities of the "200 minus 100" concession to the gift of a woman coupons, valid for 14 days, within the period, Ms. Fang can choose any item you want. "At present because the specific products have no goods, so can not be reissued, I hope that matching coupons can solve this problem, to make up for consumer losses." "Customer service staff said. Cho Hao lawyer pointed out that today's online shopping activities, all businesses to advertise the low price of goods as a selling point, but from the actual situation, incentives often do not reach the level of publicity. "But in any case, the ultimate buyer is the end consumer." The completed orders are classified as invalid, the goods purchased successfully are returned, although the reasons vary, but the nature is the same. From a legal point of view, consumers Click and successful purchase of products mutually, and the merchant established a contract of sale relationship, and after the merchant unilaterally cancel the transaction, the termination of the trading relationship has caused the "default", so the merchant should bear the full responsibility. In accordance with the relevant regulations of the Consumer Protection Act and the Contract law, the consumer has the right to request the merchant to continue to deliver the goods according to the original price, or to propose the loss compensation, to the merchant stipulation unilaterally excludes the other party's interest, for example ' because the technical problem causes the breakdown to be able to cancel the order ' and so on the clause, is unfair clause, in principle "said the lawyer. Joe lawyer here to remind the vast number of consumers in the network, especially in the purchase of preferential activities of a large amount of time, after the completion of the transaction should be timely screen capture or retain the dialogue with the merchant content, so that after the problem of timely rights.