Product operation: What is the most effective communication

In the process of product operation, often need to fight with PD and development, whether effective communication can often determine the quality of products. So what kind of communication is the most effective? Let's discuss it together.

What to do if the demand is not taken seriously?

Some of the requirements often mentioned in the PD or development that head did not attract enough attention. Some problems have appeared more frequently, or more commonly, because the position is not the same as PD or development did not understand the seriousness and urgency of the problem. Verbal or instant tool communication or not, it is best to use email in a formal way to explain the problem in detail, and copied to the boss, let the boss know that there is such a problem, I believe that other colleagues will be handled quickly.

If you encounter a PD that is often stranded on a problem, either consider yourself unlucky or bypass PD to follow up on the development (a team with less rigid workflow can try). Of course, the requirements of the operation, and often ask how the progress of PD, in case everyone on hand to forget things.

Second, the proposed demand is told not to achieve what to do?

1, development do not want to increase the workload or do not want to try to tell the operation of this technology can not be achieved.

How to discern this kind of evasive situation? Find your development, give them a description of the business scene, the general development of a listen will understand, and then try to ask how to achieve. Generally asked a few people can not achieve, that is not achieved. The people you ask in this process will give you some possible solutions or directions. It will be much easier to go back to the discussion with yourself this time. If you tell them the way and the direction you're going to make them, then they have no reason to contradict you, and they will do it obediently. (This is a trick I've often uncovered about outsourcing companies that are not willing to optimize already paid functions.) There was a time when they accidentally said it would take a lot of work ... )

2, the current technology cannot be achieved, can continue to focus on the latest technology, once you can achieve the start again.

For example, an open platform might not be able to open the interface you need for a while, but over time it may open up the interface you need, so the previous business can continue.

3, to maintain contact with the development of partners to understand the latest technology to promote the implementation of new business.

Nothing to do with the development of partners to chat, ask about the latest technology, talk about the possibility of the technology, to expand the new business will be more helpful, according to the latest feasible technology, you can improve the new features of their products or come up with some new business.

Technology is not achievable, but also to continue to follow up. It is possible to discuss various feasibility plans in a persistent manner and, finally, other compromises.

Three, put forward the bug to check the n long time no results?

I don't know how much of this system has bugs (even some of the more serious) in its own development team, but it's been a long time without any results. Our products are outsourced development, several times during the operation. There is a serious bug check for a few weeks, asked N times or did not find out. Finally, the operation of the process of careful attention to the business scene, and demonstrated to the development of the possibility of speculation, to help develop and find the bug.

In the case of this problem, it is important to carefully develop a business scenario that describes the problem. Because the development only from the technology to do, it is not easy to reproduce the situation of the problem, it is difficult to directly start to find. After the operation of students to throw questions, but also to discuss with development. If development knows how to fix it, know the cause of the problem and the solution. If development does not know how to fix it, then the process of discussion can also help them clarify their thinking and find the direction of the search.

When told not to check the problem, the operation can not relax, but to be more careful to pay attention to their own operation will have the situation reappear, the most direct observation results are feedback to the development, until the problem solved.

In the process, if the development does not find out why, then continue to find some other experts you know, to describe the business situation of this problem, will also be a lot of help.

As a technology-less operation, often directly follow the development, which may not seem to conform to the normal workflow. Here are two reasons: first, when there is PD, the requirements are implemented too slowly, there is no attention, there is not so strict workflow. Second, the product (in fact, almost semi-finished) after the development of direct to the operation, operations, product optimization, promotion is operating their own, the middle no longer have PD.

Operation and development of effective communication methods are: To find some experts, to do both sides of the development of the "Pass the Microphone" (the middle of the people themselves to digest), with professional words to talk to professional people. At this time, others can not fool you, you will be more in-depth understanding of their products.

Four, how to ask other development experts?

1, if there is no need for confidential data, can direct business scenario demo.

This approach is more direct and can communicate more clearly and effectively.

2, describe the approximate business situation, describe similar problems, and consult possible situations.

Professionals understand that they will also give some good advice when they understand it, and mention how they have done it in the past. Even if you don't understand technology, you know how it works. And then when you talk about it, it's "material."

In fact, in the process of communication with the designer can also do so, blindly tell the designer that is not the work you want, will make them crazy, if you find some people who understand the design of the industry to look at, and then use their "professional terminology" to tell the designer you want to modify the opinion, the effect will be much better.