Promotional information is difficult to distinguish the operator "showmanship" stale disturbing

"Recently always received what prepaid phone call, send G3 information machine, such as telephone, but the number of calls is not the operator's customer service phone, but some private mobile phone number, I really do not know these concessions are really fake, it is really annoying." ”

Recently, complaints like this have often been heard by journalists who often receive similar promotional messages on their phones. Curiously, these promotional messages are not issued by China Mobile, Chinese Telecom, China Unicom's official customer service number, but some ordinary mobile phone number, then these promotional information is really the operator sent out? Consumers face the colorful tariff promotion, how to enjoy the concessions and avoid the trap? The Nanfang Daily reporter launched a market survey.

The export of promotional channels is difficult to distinguish between true and false

A short time ago, Mr. Zhang, who lives in Haizhu District, received a call from a mobile customer service officer in Guangzhou. said the company is carrying out promotional activities, will be for Mr. Zhang such a high quality customers a G3 information machine, but also do not need Mr. Zhang to the Business Hall, there will be specialized personnel to carry the machine directly to the doorstep.

Originally Mr. Zhang thought this thing is very good, after all, is a free gift, and also door-to-door, "do not white don't." However, after a few weeks of suffering, there were still no door-to-door people, Mr. Zhang can not help but feel puzzled, and began to suspect that this is not a scam, but the other party did not ask Mr. Zhang to play money, save anything, no financial loss Mr. Zhang is not too concerned about this, but recently have a similar phone but let Mr. Zhang feel annoyed , "Say send and not send, but always call to harass, and also know my personal data information, this is how?"

Similar problems occurred in Miss Zhao, and not long ago she received a number of content for the prepaid phone calls to mobile promotional messages. But the strange thing is, the message sender's number is not her well-known mobile phone number 10086, but 158/157/188, such as the beginning of the ordinary mobile number. This begs her to question whether the promotional information is true or FALSE.

In this case, the reporter consulted Guangdong Mobile. Was told that the company's promotional channel level is indeed more, in addition to the company harmonization arranged promotional programs, but also has a branch of the relevant promotional policies. Since promotional programs vary from place to place, not all promotional messages are distributed uniformly. Guangdong Mobile people remind, if the consumer of the promotional content have doubts, it is best to call 10086 customer service phone to verify after the processing, for the relevant business is best to go to the office, do not easily pay money first.

Reporters from other sources learned that, due to enter the 3G era, the competition between the operators, part of the task of outsourcing to the distributor of the situation in major operators prevalent. This makes some dealers also often through the telephone, SMS and other ways to carry out promotional number, and this type of channel business customer service phone number is not fully unified to the operator's customer service number, it will appear ordinary mobile phone numbers, fixed-line numbers to call consumers or send text messages to promote the situation occurred. In this regard, there are telecommunications consumer experts to remind consumers the best to be careful, involving payment of the relevant business management is the best to the operator's formal office to handle, do not trust the content of promotional information, lest deceived.

However, for the current carrier sales channels are different, leading to consumers are difficult to distinguish between the situation, many industry people have advised operators to assume responsibility, "channel management is the operator should do a good job, unified customer service number is to this end, but now instead of the unified customer service number promotion, This is how consumers can be divided. ”

Selling customer information seems to rise

and promotional information is difficult to distinguish between true and false, often by operators "showmanship" phone or SMS harassment, it is the current consumer more annoying problem. Recently, the people who live in Guangzhou Haizhu District Mr. Chen has repeatedly received calls from China Telecom, the other side bluntly know that the Chinese mobile VIP customers, want to give the sky Wing mobile phone to experience the quality of 3G services, which let Mr. Wang very puzzled, How to be China Mobile VIP customer thing China Telecom will know? And the other person also knows his home address and other personal information.

This can not help but let Mr. Chen on personal information privacy disclosure situation is very worried. The same is the Chinese mobile user Liu received is China Unicom's promotional calls, said only need to advance 300 yuan can be free to give Unicom 3G number and Uim card, and a gift of 350 yuan of charges also provide door-to-door service ... Similar to the situation in the reporters around, there are a lot of readers have relevant experience, and this phenomenon has to be thoughtful, why as a competitor of the major operators of each other's users know the number, these should belong to the user's privacy information is how to leak out?

Industry insiders told reporters that user number information disclosure is not a new topic, after the CCTV has repeatedly exposed operators inside the operator to sell user numbers, identity information reports, in recent years although the management has been strengthened, but still can not be completely eliminated, "here is the most important or interest in the drive, Sell the user's number information can easily make money, so it is difficult to completely eliminate fear. In fact, in addition to operator channels, banks, real estate agents and other areas are also leaking personal privacy of the hardest hit, "This problem is not a short time to solve." said the person.

Still, some high-end telecoms consumers are very dissatisfied, "even if the number is not the operator leaked out, but operators should not use this information to harass US showmanship ah." ”

This is also the current telecom operators in the white-hot situation of the new problems, the original operator showmanship mainly through their own advertising marketing and Word-of-mouth publicity, but now some operators or their agents through access to rival operators of the user number data directly after the phone promotion, This behavior has caused serious nuisance to many high-end users, causing consumers strong dissatisfaction.

In this connection, operators of the relevant people in an interview with reporters that this is not a corporate policy, it is likely that the individual behavior, users in the case of harassment calls can be through the official channels of complaints, the company in the investigation will be seriously dealt with. For this answer, Mr. Wang said can only try, but do not hold too much expectation, "the source is still to block information leakage, this number is leaking out, who will play can control it?"

and promotional information is difficult to distinguish between true and false, often by operators "showmanship" phone or SMS harassment, it is the current consumer more annoying problem. Recently, the people who live in Guangzhou Haizhu District Mr. Chen has repeatedly received calls from China Telecom, the other side bluntly know that the Chinese mobile VIP customers, want to give the sky Wing mobile phone to experience the quality of 3G services, which let Mr. Wang very puzzled, How to be China Mobile VIP customer thing China Telecom will know? And the other person also knows his home address and other personal information.

This can not help but let Mr. Chen on personal information privacy disclosure situation is very worried. The same is the Chinese mobile user Liu received is China Unicom's promotional calls, said only need to advance 300 yuan can be free to give Unicom 3G number and Uim card, and a gift of 350 yuan of charges also provide door-to-door service ... Similar to the situation in the reporters around, there are a lot of readers have relevant experience, and this phenomenon has to be thoughtful, why as a competitor of the major operators of each other's users know the number, these should belong to the user's privacy information is how to leak out?

Industry insiders told reporters that user number information disclosure is not a new topic, after the CCTV has repeatedly exposed operators inside the operator to sell user numbers, identity information reports, in recent years although the management has been strengthened, but still can not be completely eliminated, "here is the most important or interest in the drive, Sell the user's number information can easily make money, so it is difficult to completely eliminate fear. In fact, in addition to operator channels, banks, real estate agents and other areas are also leaking personal privacy of the hardest hit, "This problem is not a short time to solve." said the person.

Still, some high-end telecoms consumers are very dissatisfied, "even if the number is not the operator leaked out, but operators should not use this information to harass US showmanship ah." ”

This is also the current telecom operators in the white-hot situation of the new problems, the original operator showmanship mainly through their own advertising marketing and Word-of-mouth publicity, but now some operators or their agents through access to rival operators of the user number data directly after the phone promotion, This behavior has caused serious nuisance to many high-end users, causing consumers strong dissatisfaction.

In this connection, operators of the relevant people in an interview with reporters that this is not a corporate policy, it is likely that the individual behavior, users in the case of harassment calls can be through the official channels of complaints, the company in the investigation will be seriously dealt with. For this answer, Mr. Wang said can only try, but do not hold too much expectation, "the source is still to block information leakage, this number is leaking out, who will play can control it?" (Reporter Cheng)

Guangdong Mobile Reminder:

Consumers face a variety of tariff promotions, it is best to call Mobile official customer service phone 10086 to verify after the processing, the business is best to transact, do not easily pay money first.

Users receive harassment calls in the case of the official channel to make complaints, once verified will be seriously dealt with.