Qian Yongchen: Network purchase into a complaint hot spot, consumer rights are difficult

3 15http://www.aliyun.com/zixun/aggregation/3312.html "> Consumer Rights Day is coming, consumer rights gradually become the focus of media and public attention. Guangdong Province Bureau of Trade and Industry deputy director Qian Yongchen March 12, online shopping has become a new hot complaint.

Qian Yongchen said, online shopping after the rise of complaints brought about faster, online shopping has become a new hot complaint. 2010, Guangdong Province received a total of online purchase complaints are 3,192, 2011 is 4,943, the growth rate reached 54.86%. From the content of the complaint, network fraud, lack of after-sales service, lack of product quality, defects, sales of counterfeit products, refunds and returns difficult disputes are still the focus of the field of online shopping. From the point of view of the appeal of a lot of internet shopping related, and some websites to low prices to attract consumers to order, and then delayed shipments, and even closed. After the dispute, because it is an off-site transaction, the operator deliberately conceal the address, deliberately caused difficult to find the object of the complaint. There are even some illegal molecular fictitious enterprise name, law enforcement team members in the investigation found that the address is false, leading to an inability to defend rights, these have brought a certain degree of difficulty in consumer rights.

(Securities Times News Center)