Qingdao Li-Baby room integral exchange three times no goods points clear 0 no notice

Ms. Li held the baby room gold as a membership card in April 2012 and October, Ms. Li three times to Qingdao, the baby Room store is going to participate in points for the ceremony was told the gift has no goods. At the beginning of February 2013, Ms. Li found out that the 400 points on her card had been zeroed out when she was shopping. Shanghai Baby Room Baby Supplies Co., Ltd. to respond to the end of the 0 points before the unified release of the reminder message, but "there may be false information." For Ms. Li reflects the "three redemption gifts are no goods" situation, the company staff said the higher points of the gift distribution less, but here did not receive the store's shortage notice. "Points for the ceremony" four days, that is, no goods customers three times empty-handed "last October to the middle of the baby room store to change points when the clerk said has been replaced, let me early next year to rob, the result of the beginning of this year nearly 500 points were inexplicably clear zero." In mid-April 2012, the resident Li arrived at the Qingdao Changchun Road store of Lai Baby room to participate in the "points for the ceremony" event, the gift of their own points has been exchanged for a short time, the clerk suggested that it be exchanged in October. October 4, 2012, Ms. Li again came to the room when the baby door was told the gift no goods, "the integration of the ceremony from October 1 onwards officially started, just four days no gift." After finding two stores in a row to redeem the gifts, Ms. Li listened to the suggestion that the clerk would change it next year. "I didn't get a gift before I ran three trips. In February this year, the staff of the Ritz shop told me that my 400-point score had been cleared at the end of this season and I didn't receive any notice. "Ms. Li told China Shandong Network Qingdao Channel reporter, since 2011 for membership card, they have not received any notice of the baby room, the recent call membership card indicated on the customer service phone to know, the baby tenant phone number has been changed. High integration Grade gift not "complete" hint information may be missing from China Shandong Network Qingdao Channel reporter from the Shanghai Baby Baby Supplies Co., Ltd. staff confirmed that Ms. Li had in the handling of the baby room gold like membership card registered mobile phone number. As for Ms. Lee's reflection of the "self-card has not received any notice" situation, Lai baby Room headquarters staff Ms. Ho said, "Every year before the ceremony we will send text messages to all members, but sent to the message may be missing the situation, there have been customers to reflect the problem." "During the bonus exchange, the customer should be able to get a gift for the store." "Staff Ms. Ho stressed that because the store is equipped with a high grade point gift is not much," High point gift does not necessarily complete, the store may appear in the situation of gift shortage. "If the gift is missing, the store will inform the headquarter to make replenishment in time." "Ms. Ho also said that the baby room here in Shanghai did not receive the store's shortage notice, due to the lapse of time, the specific situation can not be verified." According to the baby room gold like membership card integration rules, the business will be the year before the member points of the first year to clear zero, and Ms. Li was cleared points for the 2011 to get 449 points. Interview with the working people in the baby roomsaid that the business has recently contacted Ms. Li, "as a special case, we have to supply him with points." Integral clear 0 need to express in advance in accordance with the rules of the members of the reporter consulted the Beijing Dacheng (Qingdao) Law firm Shangfei Lawyer. Sui lawyer said that merchants in the membership card integral 0 before the need to inform customers in advance. "Membership card in the points belong to the ' valuable securities ', consumers can obtain economic and material benefits." "Sui lawyers believe that if the business in the absence of explicit prior to the cancellation of consumer rights, the business omission notice" is not appropriate. As a result of membership card merchants and consumers will sign the "card issuing agreement", Shangfei lawyer said, encountered "integral redemption" presents insufficient situation, should be in accordance with the "card issuing agreement" in the terms stated. Consumers choose a gift without goods to replenish or replace the same price gift, in accordance with the issuance of the Agreement in the membership Charter. (Yichun dan)