Quality Management of User experience

With the rapid development of the Internet, experienced a market survival of the fittest survive, but often suffer from the bottlenecks.
People begin to focus on the user experience, discuss the user experience, and try to combine the "user experience" with the actual work. It's a great thing to integrate users into our team.

But I would like to say that this is not enough. The title, user experience needs comprehensive quality management. Remember, quality is not just a need, it is necessary. Market economy is realistic, it is not abstract ... The survival of the fittest is staged every day, please do not ignore your site is also suitable for the internet to survive a member.

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Overall quality management (Total quality MANAGEMENT,TQM) is a people-centric management system designed to continuously improve the level of service to users and thereby continuously reduce actual costs. At first sight, this goal is impossible. They can achieve this goal in three ways.

The first is to analyze the actual needs of users and to design goods and services that meet these needs.
Second, learn how to provide this product at the lowest possible cost in the shortest amount of time.
The third way is to improve the process continuously.

When we implement total quality management, we follow the basic principle of: the perfect completion in the first time. Both large and small companies are important. To develop a flawless website is to save the cost of rework. This strategy relies primarily on managers ' understanding of the nature of total quality management, relying on their willingness to accept these ideas.

Therefore, the behavior of individuals alone is not to be done. Full participation is required, including your leadership.

Characteristics of Total Quality management

1. User-driven quality

User-centric Web sites, user feedback lets us know what they need. For this information, the team tries to give users more than they want, which leads to "user preferences."

2. Leadership skills

The management of the company must understand all the relevant content of TQM. Understand the meaning, goal, 3 forms of implementation, and rationale that I mentioned above. The leadership must recognize the importance of user experience quality management, be prepared to implement these ideas, and encourage your staff to implement them.

3. Continuous improvement

No matter how good your company's website is, you still have to work hard to do it better. If the site is flawless and cannot be improved, then the company should try to do it faster. Total Quality management of the user experience is endless, every step, process, product and service should be constantly detected, looking for a better method than the original.

4. Full participation

The company must establish a recognition and reward system to encourage all employees to participate in the TQM process. For example, the use of internal training to teach to improve the quality of work, solve work-related problems, but also use bonuses to reward work outstanding people. I see that the recent User Experience engineer position already has this additional condition:

5. Rapid response

Companies must continue to work to reduce the time required to deliver products and services. This means process flow (small companies must learn from big companies), cutting unnecessary tasks and finding customers to get products when they need it or sooner.
6. Active Discovery

The search for ways to avoid errors and problems must be closely watched. Not to be discovered and corrected after it happens. Management should identify problems in an active form rather than passively.

7. Long-term outlook

In addition to constantly digging out the goods and services that users need, the company that implements the total quality management of the user experience will try to find products that may be in demand in the future and start planning to achieve that goal now. In this form, the company anticipates customer demand and is ahead of these requirements through effective long-term planning efforts.

8. Factual Management

Site implementation TQM should record their results through data collection, analysis and comparison. This method uses quantitative data to compare changes. And know exactly how much has been improved and how much more needs to be improved. Fact management helps companies to prove the progress of their websites, rather than relying on hunches, opinions and intuitions about their processes.

9. Building partnerships

Introduce partnerships with other outside organizations to help improve products and services, such as partnering with users, and partnering with vendors so they can see their role and understand what they can do to help the site.

10. Public obligations

The implementation of TQM is to assume the responsibility of providing customers with safe, without defective products and services. Work to develop fewer bugs and bad experiences. We can not say, today you come to login, tomorrow password lost, the day after Tomorrow Web server downtime. This is irresponsible.
TQM Tools and Techniques

The goal of the TQM tool is to measure, evaluate, and revise.

Data collection tables are used to gather information. This will identify the problem and correct it. These tables facilitate easy recording, tabulation, and analysis.

Pareto lateral is a vertical bar chart that helps find out which problem is resolved in what order. No, Google one, with a Pareto graph model.

Causal graphs are often used as a follow-up step in Pareto graph analysis. The Pareto graph identifies the problem, and the causal diagram helps explain the cause of the problem and suggests ways to solve or improve the problem.
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I hope this blog will help you:

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