Railway ticketing website jammed continuously

Yesterday, the Shanghai railway station South Square, a passenger standing in the newly built "real-name inspection ticket, verification of the entrance" before. Since January 1 next year, the Shanghai area of the open train train ticket real name.

The 2012 travel season begins January 8, ending on February 16, totalling 40 days. Since yesterday, passengers can purchase the G, D, Z-word train tickets for the first day of the January 8 Spring Festival, and other train tickets to January 2.

However, the morning News reporter found in the interview, the day after the Shanghai University students online shopping spring train tickets encountered jam, yesterday, there are many netizens reflect, online shopping spring festival on the first day of the train tickets still encounter jam, while the city's sales point but met cold. The railway department insiders said that the Ministry of Railways in the network to purchase tickets on the corresponding network supervisor can be based on web site traffic changes, through technical means to ensure that the site is not paralyzed.

Buy a ticket Netizen complain

From the beginning of the day, many netizens reflected that the Chinese Railway Customer service center appeared paralyzed, even "online booking after successful payment is not successful, no credentials on hand, I do not know who to find a refund." At the same time, Shanghai University students on the Internet to buy tickets for spring Festival has been jammed.

Yesterday, the public can buy tickets for the first day of Spring Festival. Yesterday afternoon, Sina Netizen "Ma Tau Zhuang Educated Youth" in the railway Shanghai station official microblog message, "(NET Purchase train ticket account) has been registered, but can not buy tickets, always appear ' 502 Bad Gateway ', 12306 phone is always a busy signal."

Many netizens also encountered this kind of situation. Yesterday morning, a number of netizens in the "Railway Shanghai station Weibo" complaining about the purchase of tickets. Yesterday noon, the booking system has been shown "502 bad Gateway." In this respect, the Netizen Ma Zhenyu regrets, now because the visitor too many causes to enter not to go, again in two weeks estimate 12306 's homepage all not to go.

The reporter then entered the Railway Customer Service Center website homepage, as the Netizen said, the reporter repeatedly tried to open the login page, but only jumped out of "502 bad Gateway" words. The reporter then calls the railway customer service telephone 12306 inquires, from 3 o'clock in the afternoon to the evening 7 o'clock, after dialing dozens of times, finally has connected the customer service. The customer service staff said that, as the customer service hotline difficult to connect, the above words may be the same number of online ticketing, and the current web system is being debugged to cope with the upcoming rush season booking peak. However, she expressed "no idea" as to how many people could accommodate the current railway ticketing website and when the system commissioning would be completed.

Reporter yesterday afternoon also dialed the Ministry of Information Technology Center of the telephone, but when the reporter just put forward the first question, the other party hurriedly hung up the phone. At 8 o'clock, the reporter once again entered the ticket purchase site but did not encounter the above situation, login and query process are relatively smooth.

Railway sector: Available technology regulation

has not been to the Spring Festival ticket sales peak, the network is so, then how to meet the peak? In response to the peak of the spring ticket purchase, the passenger centralized access to telephone booking, Internet ticketing system, easy to cause the system to run slowly, affecting ticket speed and so on, the railway department said that from January 1, 2012 onwards, will be the implementation of staggered ticketing.

Specifically, the Hangzhou direct station and other areas of the train ticket sales time is 10:00. Nanjing, Xuzhou and other ranges from the sales time of 12:00. Shanghai, Suzhou and other areas of the sales time is 15:00. The implementation of staggered ticketing can disperse the peak system of ticket sales pressure, due to regional seats wrong delivery, so will not affect the normal purchase of tickets around the passengers.

Shanghai Railway Department of an insider, the Ministry of Railways network ticketing in advance to make a full forecast, "such as the number of tickets involved in a certain station, the entire network of the number of tickets, the Ministry of Railways are sure." Peaks can be estimated based on the number of bookings on peak days. The corresponding network supervision in the Railway Ministry's server will be controlled in time according to the change of speed and traffic. ”

The people said that the railway department will try to ensure that the website is not paralyzed through technical means. "Just like in the overhead drive, the electronic signage is usually green, and once the traffic gets bigger, it turns yellow through technical means, but the goal is not to turn it into red, but to remind everyone to stagger the peaks as much as possible." So usually feel the speed is very fast, one to the peak speed will become slow, in fact it is to ensure that the network is not paralyzed. The Ministry of Railways has done a thorough investigation beforehand. ”