Rainy night unannounced visits the big brand door-to-door service Panasonic and so on three brand unqualified

-Our correspondent Tian in order to attract customers, home appliances, automobiles, insurance industry, many brands opened a 24-hour service hotline, and to the community to answer at any time, as soon as door-to-door repair.　　But if catch a rainy night, home appliances, cars broken, will there be after the sale of staff timely door-to-door service it? 24th night, Jinan, the sky in the rain, the Chinese quality of the association Jinan supervision Departments in 20 o'clock to 23 o'clock launched an unannounced operation, 24 well-known home appliances, automobiles, insurance brands within 24 hours of door-to-door service to the situation came a surprise "assessment."　　Haier, Hisense (micro-BO), Beijing Hyundai and other 21 brands successfully passed the "assessment", and Panasonic, Changhong, Mei Ling three brands of after-sales service is not up to standard. Haier, Gree door-to-door speed the fastest "my family's Haier TV appeared black screen, there is no sound, you can now send someone to look at." My position is near Jinan yellow station. "Our Hisense refrigerator is broken, and now it's leaking, I'm going on a business trip tomorrow morning, can you come over and fix it tonight?"　　"On the evening of 24th, in a meeting room at the Huang Tai Hotel in Jinan, the staff of the China Quality Wanli Promotion Association conducted unannounced visits through a hands-free telephone."　　In the unannounced plan form, the reporter saw the unannounced visits of the brand including Haier, Hisense, Panasonic, Konka, LG and other electrical brands, Shanghai GM, FAW Volkswagen and other automotive brands, as well as the Pacific, such as the insurance brand security. 20 o'clock, the officers of the unannounced visits to the Chi high air-conditioning 4006757888 after-sales service phone.　　About 5 seconds later, when the phone was connected, the other staff volunteered to call out their work number and asked about the customer's needs.　　The officers then called the other 23 companies after-sales service hotline, for similar reasons to ask for their night home repair. 20:30, Haier appliance maintenance personnel Maampei first rushed to the Huang Tai Hotel virtual repair site, and then arrived at the scene is gree air-conditioning maintenance personnel.　　Around 21 o'clock, Smith water heater, million home water heaters, Beijing Hyundai, Ping An insurance and other after-sales service personnel also arrived. Reporter found that haier, gree, peace and other after-sales personnel on the door wearing tooling, after inspection, carry the maintenance record sheet, service supervision card and so on.　　But some of the brand maintenance staff were wearing casual clothes when they came to the door. Panasonic Changhong Customer Service "off the chain" unannounced officers then dialed the Panasonic "400-810-0781" 24-hour after-sales service hotline, request door-to-door repair services. Panasonic telephone service staff told the unannounced officers: "This evening can not be past, only within two days door-to-door repair."　　"The officers repeatedly begged" tomorrow morning will be a business trip, home only the elderly, can help to think of ways, special circumstances special treatment, customer service staff still answer "no other way", and said "Panasonic has been committed to the 48-hour door-to-door service, not 24 hours of said, and therefore can not guarantee the next day to the door." The quality of thousands of investigators said that manyConsumers believe that foreign brand quality services than domestic brands more than a chip, and the general public's perception, in recent years, the quality of individual foreign brands has dragged the overall quality of service. "From recent surveys around the country, some foreign-funded enterprises in recent years began to keep up with domestic demand." "According to the investigators, in recent years, the hotline of individual foreign-owned enterprises claimed that the employees had left work and refused to provide services at one 21 o'clock.　　In this respect, many national brands have done better than foreign brands.　　In addition, Changhong TV and Mei Ling Refrigerator Service Hotline line failure, 40 minutes to dial three times are no answer, was sentenced to unqualified. The other 21 sales hotline can be normal access, 24th Night maintenance staff door-to-door service brands have 17, accounting for 71%. Reporter 25th learned that the other 4 maintenance personnel on the same day through the telephone and unannounced visits to contact the appointment of door-to-door service time.