Red Star Mei Kai long furniture suspect flaw staff roar customers

Recently, Xiamen's consumer Small (alias) in Xiamen five Edge Bay Bell home Road Red Star United States Kai Long Furniture Plaza spend more than 10,000 yuan to order the "music" wardrobe, because of the appearance and its original intention of too big, and with the seller "than Le" shop up a dispute. However, even less angry is that, as the mediator of the Red Star of the United States, not only unfriendly to persuade, but angrily shouted "Don't quarrel", drink stop customers. The reporter calls Xiamen five Edge Bay Bell Curtilage Road Red Star US Chiron (hereinafter referred to as Red Star Mei Kai Dragon), a responsible for the after-sale staff said, the consumer's problem has been solved, the consumer also signed. For shopping malls merchant "music" also gave penalties. It's not as satisfying as the four product. This April, is for the new home renovation busy small, in the Red Star of the United States and kaile wood industry as a whole home shop (hereinafter referred to as music) ordered "than Le" brand wardrobe, floating window cabinets, cards, kitchen doors, such as four of products. Xiaohe told reporters that the above products are April 6 orders, May 5 delivery, however, the kitchen door to now, almost to the end of May has not sent, and sent to other products, "we are not as satisfied." "Cost nearly thousand yuan of floating window cabinet design is very not beautiful, originally the cabinet on both sides are to with the wall flat, but now there is a gap, we have to find their own slurry to get the master, the card is also more than the image of the ugly many", little what to complain about, and the wardrobe is the most to make the small one is not acceptable, "a door can be seen on the wardrobe and the next wardrobe junction, Top Cabinet Corner, there are a lot of board head, the right side of the cabinet and the wall has a large gap; In the small why, on the wardrobe and under the wardrobe, the bottom of the board should be hidden in the inside, that is, "from the outside look, should only see the whole plane"; The wardrobe top and the roof wall should not have such a big gap. Small how to tell their dissatisfaction with music, the other side said "can not do to look like a board", "Your house wall uneven" and so on, on the other hand, stressed that "you signed on the drawings confirmed." In order to find out whether the wardrobe can make the joint look like a board, small why deliberately asked several can make wardrobe merchants, they are resolute to tell her "can". For more than happy "Customers have signed the confirmation" reason, small He Ye disagree, "they think the drawings are not responsible for the signature, they just follow the drawings." But how many consumers now know how to decorate? Small how to feel, if the original designer to remind them when home measurement, where can not do very well, so now there is no such a big gap, even can think of the problem solved. In order to install this wardrobe, the small family can not spend less effort. Xiao He family is now living in Fujian Wuyi Mountain, take the train to Xiamen new Curtilage to more than 10 hours. When the original decoration, small ho and his family are taking a leave to see them installed, "but even so, than the music to make this appearance." In a decoration, small how to see responsible for the installation of the master's hands and feet not too quick, work slowly, a ask only know, the teacher just from Shanghai training back but half a year. Xiaohe that the cabinetThe son is pretended to be like this, and the teacher lacks the experience to have certain relations. Red Star United States Kai Long mediation was accused of poor attitude due to the repeated negotiations with the joy of no fruit, little he hope the Red Star United States can help solve the dragon. In the end, under the auspices of the Red Star United States, Kai Lung, the small one, more than Le in the Red Star United States Kai Lung "mediation room" in the mediation. Xiaohe told reporters, they and music again about the wardrobe and other matters, but still in some of the issues before the dispute. At this time, make small what accident is, Red Star Mei Kai Dragon of a mediation staff unexpectedly yell at them "Don't quarrel", drink stop them. Another staff member also "Noisy dead!" Whispered and echoed. Small what originally thought the Red Star United States Kai long as a mediator, at least can do calm, but did not think its attitude will be so bad. Talking about this, little ho full wronged: "This is called customer service?" Does the customer ask for trouble to complain? Why do you want to complain to him about the small things, shopping malls in the shops do not do a good job, we do not look for your shopping mall who? " Finally, the Red Star Mei Kai Dragon gave the mediation measure, is lets the music provide a plank, carries on the cutting, fills the closet and the room girder gap. The other issues which are reflected in the small picture are not resolved. The small family does not feel that this is a good suggestion, "they are not a new measurement, production, but the existing wardrobe for cutting and repair, the newly bought wardrobe will be repaired to repair; For the other problems we are reflecting, they say they cannot do it, we do not understand it." However, seeing with the new house decoration team contract expires at the end of the month, there are a lot of decoration matters to do, small why had to promise to come down, "otherwise what?". Can make little what angry things happen again, than Le said, because to the headquarters of the board, so the plank to May 26 to send. "The wardrobe hasn't been made for three days." And now we're going to get to number 26th! Small why very helpless, "the kitchen door also did not send according to the contract stipulation, our decoration plan also was affected." "There are two different reasons why the kitchen door is overdue," he said. A head of the music said the kitchen door, which had been transported two times because of its glass components, had been broken on the way and had to be sent back. But a responsible for the installation of the wardrobe master said that the manufacturers did not ship. China Economic network reporter in the process of communication with the Red Star, the United States, has asked for more than Le shop contact, Red Star Chiron said not convenient to provide. Since then, the reporter based on the small how to provide the customer service telephone, and compared to the staff contact. The other side said that this matter is given full powers to the Red Star United States Kai Lung processing, we will obey the mediation decision. When the reporter asked its "overdue delivery" question, the other side said "specific matters you can consult Red Star United States Kai Lung." Once again, the reporter called Red Star mei Kai Lung, the other side said that in the mediation when consumers did not put forward "overdue problem", and consumers did not bring over the contract, we can not determine whether overdue. In the interview, the Red Star United States Kai Lung staff has repeatedly told reporters that consumers reflect the problem is a board did not install the problem, their drawings we also looked at, and the physical photos were compared, the basicAre done according to the drawings, but only a few pieces of the board, the designers did not consider the details of the beam, but they have promised to the board before 26th to fill up. Xiao Ho said, according to the contract, the kitchen door overdue, wardrobe because of their own reasons, need to postpone repair, these should be counted as default. However, the family are afraid of trouble, decorate the new house there are many things to worry about, no intention to argue with them, "only hope this time, they can do according to the agreed time."