Roles change me from space buyers to space providers

Intermediary transaction SEO diagnosis Taobao guest Cloud host technology Hall

The younger brother clearly remembers, in 2001, the younger brother in Zhanjiang's blue sea Silver Sand website spent 200 yuan to register the first international domain name, obtained the free 200M static homepage space. The site is fast and stable, leaving a very good impression on the younger brother (of course, static can not be unpleasant?) Then the blue sea and silver sand gave up the space business.

However, the station soon, the free application of the message can not meet the needs of members, younger brother urgent need to establish a forum to develop. Little brother vaguely remember, the younger brother is in Xiamen, Fujian province spent 450 yuan to buy a 100M ASP space. At that time did not understand anything, the forum often can not open. Contact space business, can not solve the problem, apply for a refund, the results dragged. So now there is no good feeling about the company (the company is very famous, many places have its advertising, not to mention).

Now think about it, it is estimated that the space limit is more stringent. Later felt that the new good Boy Modified Thunder proud version is very beautiful, and buy space to send program, bought his CGI space, then webmaster is sadly solicitously (this gentleman quite controversial). Later upgraded to IPB forum, using the PHP space. Slowly, the site revision and development, has changed a few space.

At that time the dynamic web space is very expensive, space cost is a webmaster the biggest burden, poor performance, slow, unstable, price is expensive, each year also want more than 1000 yuan.

The vicious competition of the peers

Before October 2008, the younger brother has been the space user, only has the vague understanding to the space. In October 2008, the younger brother entered a friend to run the Guangzhou Host Network (www.go020.net) to help, really began to have a clear concept, but also completed the role of the transformation.

Younger brother's friends used to work as a personal studio to build the site, in order to build their own website has a place to buy the server. Because the 1G space only to sell 88 yuan, and the speed is good, also very stable. With the increasing number of customers, human flesh advertising has played an effect, many customers introduced a friend to buy space, business development, so set up a network Technology Co., Ltd. (www.gzkedun.com), has been increased to more than 10 servers. It can be said that the beginning of the enterprise construction Station is the main business, space is supporting the launch.

Because of the level of the younger brother, the following is a bad place to say, please big Brother criticism.

Introduction to Space types

The space of the younger brother's company is divided into 4 types by use, namely personal space, high speed space, enterprise space and Hong Kong space. The younger brother for the enterprise constructs the website, generally is to match the enterprise space. Many people ask, what is the difference between corporate space and personal space? Why is it so expensive and personal space so cheap?

Little brother answered. In short, the Enterprise room is located in the computer room is the backbone of the country room, straight into the chinanet. Using a dedicated server, multiple disk composition display, multiple Xeon CPU, super large capacity memory. Because the server configuration is high, so fast, performance is good, the website runs fast and safe and stable. The most important is security, on time regularly back up the database and site files (idle out more than 3 times times the space of the site used to back up the data), the site no matter what kind of situation lost data can be restored at any time. Suitable for the type of website is large and medium-sized enterprises, shop, the data security has strict requirements, requirements of the site can be fast and stable operation, the problem can be restored anytime. The disadvantage of high cost, the retail price is of course expensive.

Personal space in the room is Fulcrum room, ordinary pc, ordinary hard disk, ordinary CPU, ordinary large capacity memory. Occasional regular backup of the database, data loss is difficult to recover, ordinary hard drive slow, poor performance, the site is not very stable. Individuals, beginners, the need for low-cost large capacity space, data security is not required. The disadvantage is relative to the enterprise space, in fact, the personal space of the younger brother here is relatively high price. Younger brother found that the use of personal space customers are the most, probably the reason for the high cost.

High-speed space is a choice of personal space and enterprise space, relative to the enterprise space price is low, but also on time regularly back up the database (note, is to back up the database, not back up the entire site file); Relative to personal space, high-speed space speed, good performance, safe and stable website. Suitable for individuals, small businesses, the pursuit of cost-effective, demanding fast and stable, data security requirements are not high customers.

Hong Kong's space is purely a result of domestic policy.

Meet some people.

The customer is more impatient, met some asked the customer, raised a question, 10 seconds past, has not had time to reply, he said your service is poor. Sometimes very helpless, little brother is sometimes to cope with several customers, even if a dedicated one-on-one, 10 seconds also too late so fast?

Some customers are very terrible, just bought dozens of yuan of space, as if they are God, we are the whole company can only serve him alone. This kind of customer asks a question, does not answer in 1 seconds, sends the QQ vibration screen, 2 seconds not to answer, on the QQ voice, 3 seconds do not answer, on the QQ video, 4 seconds later do not answer, began to call, if not to call, must be the company's every salesman QQ repeated said once such words, Repeat the action. God, in the face of such a customer, the younger brother really want to cry, can only tell him next time not to do so. If the next time, the younger brother can only consider himself unlucky, full refund to him, find other better service providers to go.

Younger brother here launched 1G personal Space 88 yuan (although we all blame others to do bad market, but we have to follow, contradictions AH), some customers on the QQ said, can give international domain name? Originally this price space is to make a yell just, but also to give the international domain name, it is not clear to lose money? Usually the younger brother is resolutely rejected, but also feel very sad.

Also some customers said, my bank card is only 80 yuan, can you sell at this price? The younger brother can't do the business of losing money, of course refused. Then the customer "seriously" check the deposit, the surprise found inside the original is 85 yuan. Younger brother is to laugh and cry, customers to save 3 dollars, sometimes younger brother also recognized. More than one such customer.

Younger brother's website can be tried out, some customers say immediately after the payment to the formal, can try a period of time? Can I open the first, tomorrow to pay you? Encountered this kind of situation many, younger brother also started to reject this kind of customer. Since the trial has been, good or bad should have a conclusion, and then trial has no meaning.

Also some customers in the probation period, asked to help install test procedures, said the installation test good immediately pay. At the beginning, the younger brother is also assisting, the program installed, the customer trial days later disappeared. A lot, everything has been numb, also began to learn to refuse, the trial period, to install their own installed, we do not want to do no work; If for the official fee open space customers, I am still very happy to help install commonly used procedures, such as XX Forum, xx Mall and so on.

Also has the customer because this said the younger brother's service attitude is not good, the younger brother wants to say, the service mainly is faces pays the customer, you did not pay, did not purchase our service, the younger brother can only provide the assistance, does not guarantee any request all to agree, how can say the attitude is not good if you do anything for the duration of the trial, you don't get the money, What do I eat?

Also some customers more absolutely, casually download other people's program upload space. Because of the error, or can not run, said that the company has space problems, to help debug the program, modify the program until it is ready. If refused, in the big scold rubbish, cheat, ask for a refund, or our company's services to the other. In fact, the younger brother is only sales space, not responsible for procedural problems. You know, the debugger takes up too much time, the cost is very expensive, a garbage program, can also sell hundreds of yuan, and a space? may only earn this more than 10 yuan, how to get? If the younger brother is really what procedure will be done, the younger brother is a genius, the younger brother does not rely on selling this dozens of yuan space to live the day.

There are most customers use other people's programs to do the site, hackers invaded the implantation of a large number of Trojans and so on, and in the big scold, said our space how unsafe, just give people invaded, you want to give me antivirus ah, or refund. This group of lovely God customers ah, you do not think that the younger brother is really immortal Ah, immortal can not give your site antivirus. The site is embedded in a lot of Trojan is a framework or JS script, is someone else's remote connection address, the immortal also think it non-toxic. If you really want to clear the virus, you can only rely on a manual one to modify the page code, remove the suspect. Younger brother is not immortal, and also such trivial matter, you said that there may be free to help you do?

Also some customers asked to help install the test program, said the installation test good immediately pay. At the beginning, the younger brother is also assisting, the program installed, the customer trial days later disappeared. Met more, also began to learn to refuse. Because the younger brother only sells the space, is not responsible for the procedure. You know, it takes too much time to install a test program, and the time cost is expensive.

Also has the customer because this said the younger brother's service attitude is not good, the younger brother wants to say, the service mainly is faces pays the customer. You did not pay, did not purchase our services, the younger brother can only provide assistance, do not guarantee what requirements are agreed, how can say attitude is not good?

To mention, the younger brother may face many customers at the same time, so the speech is very short, may not be quick to reply to you. However, this does not mean that the younger brother's attitude is not good, in fact, we have been working very hard. So I hope that customers can be understanding of the mentality to see. Long Live the understanding!

Encountered too many kinds of things, not to tell.

Record storm and policy difficulties

Last month, the younger brother of the company encountered a very troublesome thing, is above the order, usually no record of the site in the deadline to prepare a case, or all closed. This is a nasty bad brother and friends. To know thousands of customers ah, to find that there is no record is really difficult ah. Later found out, but to a validation data to help customers record is a big project AH. Brother and friends spent two days to stay up all night to deal with it. Fortunately, then Star X company launched a query did not record the site and automatically stop the site's tools, just make us sleep a few sleep, but this thing is not easy Ah, the morning launched a version of the afternoon again launched a version, tomorrow can not be used, and then improved ... To now can not use, Star X Company and Ministry of the struggle, enough classic.

Now for the new open space users seriously, please help the customer for free record. But the efficiency of the communications Bureau everybody knows, the younger brother dare not offend them, this is not tears the accusation.

What if the client is rushing to file a record? Some people say that fast filing is deceptive, in fact ... This kind of thing is true, of course, some are also deceitful, involved too much also inconvenient to say in this detail.

And the unfortunate thing. The company has a server, above because there is a site is selling adult supplies, rectification of vulgar action was detected. As a result, the server was closed for two weeks and the client called to inquire. Little brother impatient, but helpless. There are commands on it, no one is allowed to move the server. Can not transfer data, can only waits messages, or to help some customers have a backup to change space. It took more than 10 days to solve the problem.

Of course, after the incident, the company strengthened the content of the gatekeeper. In addition, the special configuration of the Hong Kong server, in order to help the SME website through the record. If you think about the economic crisis, many trade websites have been closed because they have not been filed, it is really worse (I heard that 70% websites in Guangdong are closed because there is no record, may be exaggerated). In fact, their site does not violate the law, because there is no timely record (I believe many people know that after the record to wait a long time to know the results of the bar) and to close, lost how many opportunities ah?

On the issue of the record is not much to say, I believe many peers have a deep experience.

The younger brother thinks this line is affected by the policy is bigger, the top sneeze, the following has been an earthquake.

To survive, to develop

There are often friends who say, you do the space is very good money ah. Buy a space to have hundreds of yuan into the bag, the younger brother said, is not what you think you are. For example, 1 of the most common server 1 years of the cost of 10,000 bar, how many customers do you want to get the cost back? When you have 100 people in a year who bought 100M of your space, it's just a cost recovery. How many spaces can a server put in? 200 is a tough one. 1 years is 20,000 yuan. But what about your living expenses? What is the cost of running a company? What's the time and effort?

So, little brother often with customers that you buy things Taobao, you certainly will not pick the most expensive to buy, certainly will not pick the lowest buy. Why? Because of the low price, you will feel that the quality of the product may be problematic. The same reason, if the purchase of space only to pursue the low price, how can we get quality assurance? A space trader, if his long-term income is lower than expenditure, what is his only choice? Run away! So occasionally see someone complained that such a space trader Black heart, collected money space has not expired disappeared. The younger brother thought, if the space business can have the profit, but the customer can get the best space, that nature is the ideal outcome. But often a penny, you can not at the lowest price to enjoy the best service. But, the younger brother thinks, you can get the most cost-effective service.

Actually speaking of this line of experience, really said that three days and three nights can not finish. Younger brother sometimes think of 28 rules, one thing no matter how good you do, 10 of people will always have one or two say you do not well. Can only say, do not ask for everything, but to be worthy of the heart. Truthfully to introduce their own products to customers, as far as possible to select the right space for customers, is probably the younger brother now to do things.

Originally also wanted to say that the general customer does not understand the bandwidth Ah, traffic ah, IIS or subdirectories what, but still give up. After all, typing with a mobile phone is very hard.

To sum up, in fact, there is no opportunity to do space. Younger brother believes that success is a long process of quantitative change to qualitative change, it is worth insisting on.

Wordy for so long, may let everybody get bored, OK, this sign.