Romantic tour of Sakura Ancient town, Shaoxing New century Grand Hotel free line

1 Yuan can be a tour of Shaoxing, but also to stay in high-end hotels? Recently, browse Jingdong Mall, a number of netizens found that the site has included "Shaoxing Sakura ancient city romantic tour of the new Century Grand Hotel free line", "Xin Yi Hua, yao gu outing flowers," and so on a variety of 1-yuan group purchase tourism products. Jing Dong's This one ultra low price buys the information to attract million consumers to scramble to buy. However, just as most buyers received confirmation of successful purchase, group purchase products were cancelled on the grounds of "staff error" and "Web site in beta". It is understood that the number of two products to buy more than 10,000 people.

Jing-Dong later replied that the group purchase information for the test page, the relevant products click on the page without specific itinerary, there is no product details, the product interface in the course is not clear, the target is not clear, is not the implementation of the test information. Jingdong also said that although the test information in the first time to be dealt with, but after all, Jingdong Mall users to bring trouble and inconvenience, Beijing east to this express sincere apology. At the same time, to participate in the purchase of users, Jingdong will actively communicate and obtain the user's forgiveness and understanding. Mall believes that consumers should have the ability to identify, rational consumption.

"This is a serious damage to customer rights and interests of the behavior, we have to defend rights!" "Some consumers said that Jingdong Mall will have been sold to buy items suddenly canceled behavior, they have entrusted lawyers to the Shanghai Local Court to sue, ask Jingdong Mall to publicly apologize and fulfill orders."

Netizens to defend rights

In just a few days, more than 100 customers involved in group buying have joined the QQ group called "Complaints against the Beijing-east activist group". Netizen "Ah-hang" said, from the current part of the Netizen and the situation of the east, Jing-dong through customer service verbal commitment to each account value of 20 coupons, if the group agreed to this compensation, in the Customer service department for the record. "But the vast majority of consumers involved in rights are dissatisfied with such compensation schemes." ”

Some consumers entrust a lawyer for Jingdong Mall and this group of partners in Shanghai Donkey Mother International travel Company Limited's breach of contract, to Shanghai Jinshan court filed a lawsuit, asked Jingdong Mall in the home page prominent position apology and fulfill the order.

Some lawyers pointed out that Jingdong since the introduction of the relevant online group purchase page, from the "Contract law" to the point of view of the consumer issued an offer, consumers to buy products after successful payment, the contract was established, "Jingdong should fulfill the contract." As for the specific content of the contract itself, it may be decided by both parties in consultation. Jing Dong this push "1 yuan" low price group purchase behavior, itself has the nature of advertising, and access to a large number of consumer response and attention, from this point of view, Beijing should pay for the east. ”

Jingdong in the online group, from the legal point of view is to not specific majority of consumers issued invitations, consumers click the link into the payment page to pay success, the two sides of the service contract relationship has been established. BEIJING-East text message to inform the consumer order number, password, validity and said "with this coupon to business consumption", but also in writing to confirm the contract. The unilateral cancellation of the contract by Jingdong is contrary to the principle of good faith in commercial operation. Jingdong through the background operation, instead of consumers to cancel orders and "voluntarily apply for refunds" approach, more exposed to the Internet to buy the environment unsafe, people on the security of online shopping concerns.

Buy More traps complaints

In recent two years, our country buys the website to develop rapidly. But in the development of the same time, also exposed a variety of problems, goods not board, shrinking services, price fraud, consumer rights and so difficult, and so on, all kinds of problems like mess tied to the further development of the group buying industry.

At the same time, the Electronic business site staged "Price Oolong" incident, the mainstream electric business platform almost no one spared. According to the reporter understand, car beauty, restaurant reservation, wedding photography, home products and so on have become the object of the network buy. To bring convenience to consumers, but also let some consumers fall into the "buy trap." The main problem is: The propaganda commitment and the actual discrepancy, the provision of service delay time, the consumer and the merchant to change the contract can not fulfill the purchase. The reason for the problem is that group buying laws and regulations are not perfect, online enterprise honesty is not strong;

Now, the price of oolong often occurs, the majority of businessmen will not be honoured before the promise, but in any case, they are fault, so the consumer needs to be compensated accordingly, hope that in this respect, the corresponding provisions to determine the standard of compensation. Jingdong Mall for users "master" application for refund, if the situation is true, the practice of jingdong is very bad, even with the user standoff should not take such a rude approach.

For group buying enterprises, it is essential to insist on the innovation of business model, strengthen service consciousness and improve service level. At the same time, the relevant departments in the market access, operational supervision, protection of rights and other aspects of the exploration, and accelerate the establishment of effective supervision measures is to help buy the industry out of trouble, healthy development of a strong guarantee.