SaaS operations the future of unified Collaborative communications

Once upon a time, with the explosive growth of customer demand for video communications, coupled with the strong push of equipment manufacturers, the topic of unified Communications (UC) became hot. However, two or three years later, the development of unified communications has been very slow, rarely successful classic cases, then, is it expensive cost, or the implementation of high risk to discourage customers? Today, the advent of cloud computing, 0 maintenance costs, zero implementation of the risk of Unified Communications SaaS service Model UCaaS (UC as a Service) to save the industry?

To answer this question, let's look at the definition of unified communications by the industry's leading manufacturers.

Cisco says: Unified communication refers to the integration of computer technology and traditional communication technology as a new mode of communication, as a solution and application, the core content is: let people no matter at any time, any place, through any device, any network, access to data, images and sound of free communication. In other words, unified communications system will be voice, fax, e-mail, mobile short message, multimedia and data, such as the integration of all types of information, so as to bring people the freedom of choice and efficiency of Ascension.

Microsoft believes that unified Communications is "software-centric, using a unified communications interface, VoIP telephony system, e-mail, instant messaging, mobile communication, remote training and audio and video conferencing, and other means of communication to integrate into a single and scalable enterprise IT platform."

The network dynamic LIVEUC Unified Communication Leasing Platform (WWW.LIVEUC.NET) adopts SaaS mode, integrates video conferencing, long-distance training, video surveillance, instant communication, VoIP, online customer service, online live broadcast and other applications, and provides a comprehensive solution leasing service for SME users. The platform effectively integrates all kinds of communication equipments, media and applications, not only realizes the internal Office communication application of enterprise, but also emphasizes the integration of enterprise and internal communication, and emphasizes that unified communication can save cost for enterprise and create more customer value for enterprises.

It is not difficult to see that the definition of unified communications is similar to each vendor, however, the product sales model plays a key role in the development of the business.

For large customers, the deployment of a complete unified communications system must be expensive, from millions of to tens of millions, even higher, put aside the cost does not mention, such a large project, the implementation of the risk of nature is very high, after all, the need to integrate the company's existing communications equipment, office systems, need to coordinate the various departments of the company thousands of employees to use, If the system does not work, it means a complete failure of the project, the CIO will be under great pressure. Therefore, the general enterprise is very cautious, often prefer to wait, but also spend a long time to investigate the consultation, the risk of responsibility to the minimum.

And for small and medium-sized enterprises, often consider more is how to save costs, how to maximize the cost of the maximum profit. Clearly, the deployment of an expensive unified communications system is tantamount to castles. In their view, the primary task of communication is to serve the customer, to sell the service, and then to use the internal office. So communication tools like Web Call Center, live broadcast, online training, video negotiation, VoIP and so on are very popular with small and medium-sized enterprises.

In this case, the Cloud-based SaaS service seems to be the best practice model for unified communications. "To build unified communications in the cloud"-this is not only the general trend, but also liveuc years of efforts to the direction.

The problems of large enterprises will be solved: enterprises do not have to assume the risk of deploying unified communication system, no need to purchase server platform, only in the LIVEUC platform to apply for open services, step-by-step implementation of the project. For example, first in a department to promote the enterprise instant Messaging and video conferencing system, successful and then spread to the entire enterprise, and gradually the VoIP telephone system, mail system, OA/CRM Office Business system integration. This model is characterized by on-demand services, monthly payments, ease of implementation, low cost and low risk, and almost no maintenance issues, so the project decision-making cycle is greatly shortened.

Small and medium-sized enterprises are no longer expected to unified communications: through the Unified communications platform has been deployed in the cloud, you can choose the services you need, such as instant messaging systems, online customer service systems, online live systems and VoIP telephone systems, so as to provide customers with better services. This monthly or yearly payment model will undoubtedly reduce the entry threshold for unified communications, enabling small and medium-sized enterprises to enjoy a system that large companies can afford at a lower cost.

As a practical example of UCaaS, LIVEUC Unified Communications leasing platform currently deploys dozens of high-performance servers and over 4G of bandwidth across the country. The server adopts cluster technology, all the servers are backup and work together, which solves the problem of load balance and multi network interoperability of large capacity system. For example, users of the same conference through the system's smart recent routing technology, may be distributed on different servers, but can see each other, can be real-time communication.

As the operational level of the communication platform, LIVEUC at the same time in the security of a very in-depth study. The concrete can be summed up from the following points:

LIVEUC in the data coding, network transmission and other levels using DES algorithm to encrypt, not only to prevent data decoding, but also to prevent illegal data spoofing, buffer overflow and other attacks;

The user password is MD5 encrypted by an irreversible algorithm, which makes it almost impossible to decipher the password;

In addition, the text, audio and video conferencing data is only instantaneous cache in the server memory, and will not leave any records, there will be no meeting, talk confidential leakage problem;

In addition, the system has a strict authorization management system, the user's activities within the scope of the enterprise, and enterprise administrators can further set the user to the Enterprise Communication module of the use of authority, to communicate effective management and control. Each user must enter the correct username and password when logging in, and can only see the authorization information of the enterprise after login;

The operating platform is monitored by professionals for maximum protection against hacker attacks;

In addition, LIVEUC also through the business terms of the constraints to ensure that the customer's information data security, commitment not to record, do not save any meeting process, do not disclose any customer information.

After years of development, the current LIVEUC platform has accumulated a large number of enterprise customers, covering various industries, including Dalian Commodity exchange, China Life, Dubon Insurance, New Oriental education, Hong Kong foreign exchange abundant and other well-known enterprises and institutions. The most recent events, such as President Hu's video to the people living with AIDS and the National Health Ministry, were broadcast through the platform.