Samsung mobile phone official repair is exposed to shady: 3 times times more expensive than private repairs

Samsung mobile phone official repair and shady an engineer who worked for many years at Samsung's official sales service center said Samsung mobile phone in the maintenance process there are a lot of chaos, such as engineers through the artificial way can repair the mobile phone to become unable to repair, in order to make money, such as mobile phone screen is only the outermost glass cover plate broken, but repair The center requires customers to replace the entire screen at a higher price. All these are important factors in pushing up the cost of mobile phone maintenance. Although Samsung Electronics Global Consumer electronics Division President Yunfugen Chinese Standard, every Chinese to speak a little pause, but in the recently held Samsung China Forum, he still insisted in Chinese for nearly 5 minutes of opening speech. The importance of the Chinese market for Samsung is unquestionable. Samsung China has created 25.7 billion U.S. dollars (about 157.9 billion yuan) in the Chinese market in 2013, up 80% per cent year-on-year, and in 2013 it overtook North America as the world's first consumer electronics market, according to data from the Greater China region. Samsung has been more prominent in the smartphone market. In the 2nd quarter of 2013 alone, Samsung sold 15.3 million smartphones, accounting for 19.4% of total sales in China's mobile phone market. But behind such market data, Samsung's after-sales service problem is very prominent. Lejiana was originally a Samsung official After-sale repair center engineer, recently resigned. Engaged in the industry for many years he told the rule of Law weekend reporters: Samsung mobile phone repair water is very deep, the layman to repair mobile phones, will certainly be slaughtered. To verify Lejiana's claim, March 20, the reporter took a normal samsung Galaxy Noteⅲ mobile phone to the Beijing city Princess Grave Eagle building on the first floor of the Samsung Electronics Service center, and said the phone often automatically shutdown. After a brief interview, the receptionist told reporters that the phone needs to get background testing. In the process of waiting for detection, the discontent of the witness and the other customer is flooded in the hall, and there is a quarrel between the customer and the service center staff. 40 minutes later, the results of the Samsung Galaxy Noteⅲ were detected. Front desk staff told reporters that the phone reboot is caused by the motherboard, the need to replace the motherboard, but when reporters cross-examine the motherboard where the problem, the staff is vague. After communicating with the engineers, the answer is that the motherboard failure is a lot of reasons, the specific reasons for difficult to determine, and replace the motherboard needs more than 2000 yuan. Under such circumstances, it is normal for consumers to be dissatisfied, Lejiana said. In addition, Samsung official After-sale repair point still exist a lot of chaos: such as mobile phone can repair but not to customer repair, can change parts of the requirements for more parts, only a mobile phone screen has formed an industrial chain, engineers can get a good income. 10 mobile phone Nine to three non-Samsung after selling three packs of responsibility Samsung mobile phone problems, the official After-sale repair point of the test results show that the mobile phone exists man-made damage, not within the scope of repair. This is a problem that many consumers encounter. August 7, 2013, WangBorn with a newly bought Samsung Galaxy Noteⅱ mobile phone came to the Beijing city Princess Grave Eagle building on the first floor of the Samsung Electronic Service center, to the phone can not charge the fault repair. One hours later, the front desk staff from the maintenance room to take out the mobile phone, said the mobile phone into the liquid, although the validity of three packs but not free maintenance. When Mr. Wang got his cell phone, he was surprised to find traces of a liquid dipped into the charging interface at the bottom of the phone's motherboard. According to the Samsung regulations, due to improper use of users caused damage to the machine is not within the scope of repair. Fluid, falling, squeezing and so on are all improper use. My mobile phone is newly bought, use very cherish, and usually put in the bag, never and any liquid contact. The receptionist at the service led me to say that it was possible to put the phone in the bathroom or the kitchen. Although Mr. Wang suspected the mobile phone was tampered with, but because the mobile phone detection was done in the background, Mr. Wang did not have the evidence to prove the problem of maintenance.